Hi Matt, There is absolutely nothing in ObjectScrips, and everything is set to NULL in Scrips (in the database).
Are you implying that I need to make custom scrips to send routine emails regarding tickets? Something is different then... I definitely didn't have to do that before... must be new between 4.0.7 and 4.2.8 (4.0.7 shipped with Wheezy, and 4.2.8 with Jessie). Was it normal to lose that functionality in the upgrade? I have never messed with Scrips before... not sure I understand them. Is there a good resource on the subject? Thank you. ________________________________________ From: Matt Zagrabelny <mzagr...@d.umn.edu> Sent: Tuesday, August 25, 2015 12:52 PM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris <cdi...@experi-metal.com> wrote: > Ok... > > After turning the debugging, I captured this from the log: > > [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for > text/html - Subjectless message > (/usr/share/request-tracker4/lib/RT/I18N.pm:295) > [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for > text/html - Subjectless message > (/usr/share/request-tracker4/lib/RT/I18N.pm:295) > [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to prepare scrips for > transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:187) > [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for > TransactionCreate stage with applicable type(s) Correspond for txn #8404 on > ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) > [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to commit scrips for > transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:210) > [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for > TransactionBatch stage with applicable type(s) Correspond for txn #8404 on > ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4484 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4486 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4488 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4490 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4492 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4495 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4497 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4499 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4504 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4506 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4508 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4510 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4512 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4514 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4516 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4518 of > 'text/html' type > (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) > > > It says it didn't find a script for transaction batch and for transaction > create... Makes me wonder if I'm missing a package? Not a package. Check your DB or your admin web interface. SELECT * from objectscrips; SELECT * from scrips; The objectscrips is how scrips can be selectively applied to individual queues. -m
