Hi Kobus, how do I enable detailed loggin, below is what I did but it still gives only succesfull logins
Set($LogToSyslog, ''); Set($LogToFile, 'debug'); Set($LogDir, '/var/log/rt'); Set($LogToFileNamed , "rt.log"); Thanks and Regards Asanka -------------------------------------------- On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 17:38 I dont see any errors or warnings Kobus, any how let me increas the loging level and see. Thanks and best Reagrds Asanka Hope you dont mind if I to update if needed help on this -------------------------------------------- On Tue, 20/10/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Date: Tuesday, 20 October, 2015, 17:27 Not sure about the close_wait. That has to be serverside. Whats in your logs? On 20/10/2015 12:06, Asanka Gunasekera wrote: Hi Kobus, thank you for the reply, understood :). Any idea about the open sockets having status close_wait (meaning server side is holding the socket open when the client has already send a close) Thanks and Regards Asanka -------------------------------------------- On Tue, 20/10/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Date: Tuesday, 20 October, 2015, 16:51 The GD stuff is used for graph creation and displays. So if you not fussed then thats fine. As for the queues. My understanding is that each queu need its own set of email addresses as that is how it gets into that queue unless you move tickets to that queue manually, but all correspondence will go into the first queue found that the email address is attached to. Usually your default queue. Kobus On 20/10/2015 11:48, Asanka Gunasekera wrote: Hi Kobus, with below update I was able to get things install but I am not suer what would be the impact on RT of skipping DG test. Any how now I can log in and all but faced with below obstetrical 1. I can log in and all, but after a while I am seeing CLOSE_WAIT socket is created for each selection that I make on the dashboard. Eventually the system goes unresponsive. root@iplrt logs]# netstat -nalp | grep -i wait tcp 1 0 192.168.11.254:80 192.168.11.118:57076 CLOSE_WAIT 3176/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57083 CLOSE_WAIT 3177/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57082 CLOSE_WAIT 3185/httpd tcp 1 0 192.168.11.254:80 192.168.11.118:57084 CLOSE_WAIT 3365/httpd [root@iplrt logs]# 2. Do I need to have separate mail accounts for each queue that I make. Lets say I have 10 queues and the way I can see with fetch mail you have to have 10 emails address minimum. Is there a way to use just 2 address for all queues one for correspondence and one for communications Thanks and Regards Asanka -------------------------------------------- On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 10:34 Hi Kobus, I tried installing it manually (GD) but when I ran ./Build test it was failing one test Failed test 'image comparison test 7' since in GD readme it said this is optional I just went and install and now I can do mak on RT, what would be the ill effect doing above and what is the function to RT Thanks and Regards Asanka -------------------------------------------- On Tue, 20/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Tuesday, 20 October, 2015, 10:03 Hi Kobus, please find below the out put of the command root@iplrt ~]# yum list installed | grep gd eggdbus.x86_64 0.6-3.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gd.x86_64 2.0.35-11.el6 @base gd-devel.x86_64 2.0.35-11.el6 @base gdb.x86_64 7.2-83.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gdbm.x86_64 1.8.0-38.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gdbm-devel.x86_64 1.8.0-38.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gdk-pixbuf2.x86_64 2.24.1-6.el6_7 @updates gdk-pixbuf2-devel.x86_64 gdm.x86_64 1:2.30.4-64.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gdm-libs.x86_64 1:2.30.4-64.el6 @anaconda-CentOS-201508042137.x86_64/6.7 gdm-plugin-fingerprint.x86_64 gdm-user-switch-applet.x86_64 libgdata.x86_64 0.6.4-2.el6 @anaconda-CentOS-201508042137.x86_64/6.7 libgdata-devel.x86_64 0.6.4-2.el6 @anaconda-CentOS-201508042137.x86_64/6.7 plymouth-gdm-hooks.x86_64 pulseaudio-gdm-hooks.x86_64 [root@iplrt ~]# Thanks and Regards Asanka -------------------------------------------- On Fri, 16/10/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk> Date: Friday, 16 October, 2015, 19:40 Send me the output for yum list installed | grep gd On 16/10/2015 13:56, Asanka Gunasekera wrote: Hi Kobus, I have got bit further with this new installation but the original issue is still there SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD ...MISSING GD::Text ...MISSING GD::Graph >= 1.47 ...MISSING I tried installing GD manually but it is giving me Checking for stray libgd header files...none found. though when I do locate on libgd.so I get below /usr/lib64/libgd.so /usr/lib64/libgd.so.2 /usr/lib64/libgd.so.2.0.0 Do I need to do anything to the perl or env Thanks and Regards Asanka -------------------------------------------- On Thu, 15/10/15, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com, "Kobus Bensch" <kobus.ben...@trustpayglobal.com> Date: Thursday, 15 October, 2015, 17:30 Hi Kobus, I am sorry for the long silence .... I have reinstalled the server with CentOs 6.7 and found below infor doing a locate /usr/lib/jvm/java-1.6.0-openjdk-1.6.0.36.x86_64/jre/lib/amd64/libjpeg.so /usr/lib64/libjpeg.so /usr/lib64/libjpeg.so.62 /usr/lib64/libjpeg.so.62.0.0 but the compilation stops at the same point SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD::Text ...MISSING GD ...MISSING CORE missing dependencies: XML::RSS >= 1.05 ...MISSING HTML::FormatText::WithLinks >= 0.14 ...MISSING HTML::FormatText::WithLinks::AndTables ...MISSING GRAPHVIZ missing dependencies: GraphViz ...MISSING Perl library path for /usr/local/bin/perl: /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 . make: *** [testdeps] Error 1 It looks there is something wrong with the combination or what I am doing :( Thanks and Regards Asanka -------------------------------------------- On Tue, 22/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: "Asanka Gunasekera" <asanka_gunasek...@yahoo.co.uk>, rt-users@lists.bestpractical.com Date: Tuesday, 22 September, 2015, 17:02 Running this command does not mean it is installed. It just tells you which packages provides the libjpeg.so Does the lib actually exist in /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so On 22/09/2015 11:50, Asanka Gunasekera wrote: yum whatprovides "*/libjpeg.so" -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.