First, in RT_SiteConfig.pm you need to define your address like: Set( $CorrespondAddress, 'r...@organizationdomain.ro'); Set( $CommentAddress, 'comm...@organizationdomain.ro'); then, if you use postfix, you need to create aliases in /etc/aliases for queue like:
rt-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue --action correspond --url http://organizationdomain.ro" comment-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue --action comment --url http://organizationdomain.ro" After this settings restart httpd and postfix. În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users < rt-users@lists.bestpractical.com> a scris: > Hi > I' m working on a project to let lots of external users to create > tickets anytime the deal with a problem and my support team start > working on it to solve it ,but I don't have any user accounts for them > neither in my RT local database nor in my LDAP ( and absolutely I don't > wanna have any ;-) ). > I installed CommandByMail extension on my RT and I also enabled it in my > RT_SiteConfig.pm file but it doesn't work. > I have two questions: > 1-To whom these external users must send their mail (I mean what email > address)?? > 2-Should I add anything special in my RT_SiteConfig.pm ?? >