To email set by variable: Set( $CorrespondAddress, ' r...@organizationdomain.ro'); in RT_SiteConfig.pm file
În mie., 20 ian. 2016 la 12:02, vahid Khorasani <vh.khoras...@yahoo.com> a scris: > To who my users must their emails Dumitru ?? > I mean which email address is responsible for taking user emails and > converting them into tickets ?? :-\ :-\ :-[ > > On 01/16/2016 08:11 PM, Dumitru Catalin wrote: > > First, in RT_SiteConfig.pm you need to define your address like: Set( > $CorrespondAddress, 'r...@organizationdomain.ro'); > Set( $CommentAddress, 'comm...@organizationdomain.ro'); then, if you use > postfix, you need to create aliases in /etc/aliases for queue like: > > rt-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue > --action correspond --url http://organizationdomain.ro"; > comment-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue > --action comment --url http://organizationdomain.ro"; > > After this settings restart httpd and postfix. > > > > > În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users < > rt-users@lists.bestpractical.com> a scris: > >> Hi >> I' m working on a project to let lots of external users to create >> tickets anytime the deal with a problem and my support team start >> working on it to solve it ,but I don't have any user accounts for them >> neither in my RT local database nor in my LDAP ( and absolutely I don't >> wanna have any ;-) ). >> I installed CommandByMail extension on my RT and I also enabled it in my >> RT_SiteConfig.pm file but it doesn't work. >> I have two questions: >> 1-To whom these external users must send their mail (I mean what email >> address)?? >> 2-Should I add anything special in my RT_SiteConfig.pm ?? >> > > -- Dumitru Ionut Catalin email: d.i.cata...@gmail.com / dcata...@outlook.com tel.: 0762676337
