Hi Woody Not sure what your overall goal is however I have put our staff into GROUPS based on the teams they are in.
We then have searches that are for _CurrentUser_ as well as other searches that are based on OWNERGROUP = xxxxx. We then have saved searches visible to each GROUP so that they can see tickets assigned to their team - this means that if a member of staff if off others in that team can pick up the work. Works well when team managers are away also. Not sure if this helps Sally Sally Ainsley -----Original Message----- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Woody - Wild Thing Safaris Sent: 21 January 2016 12:48 To: rt-users@lists.bestpractical.com Subject: [rt-users] View dashboard of another user who's searches depend on __CurrentUser__ Hi all, I have a dashboard, in which there are searches that depend on __CurrentUser__, so each user that accesses the dashboard can only see tickets owned by them. If someone is away, i would like someone else to be able to see the dashboard of the absent person. I don't want to give them the absent user's login, nor do i want to create searches for each user that are hardwired to their username. Something like www.myrt.com/dashboards/12345/Dashname/Username would do the job whereby __CurrentUser__ is replaced by "Username" and not the person who's actually logged in. I can see in lib/RT/Tickets.pm in sub _parser the line # replace __CurrentUser__ with id $value = $self->CurrentUser->id if $value eq '__CurrentUser__'; and in lib/RT/Search/Simple.pm sub HandleOwner { if (!$_[2] and $_[1] eq "me") { return owner => "Owner.id = '__CurrentUser__'"; } elsif (!$_[2] and $_[1] =~ /\w+@\w+/) { return owner => "Owner.EmailAddress = '$_[1]'"; } else { return owner => "Owner = '$_[1]'"; } } So i think that a hack is needed somewhere there, and when the url is parsed the extra username field assigned to a variable that can be used in those subs. I can't find however where sub HandleOwner is called from since that's the only time it appears in the code! Does this sound like a sensible way of going about it, or can anyone think of a better solution, or know of an existing one? thanks in advance Woody. -- ----------------------- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. UK: 2B Habbo St, Greenwich, London Dar es Salaam: 5 Ethan St, Mbezi beach Arusha: 3 Ebeneezer Rd, Njiro PO BOX 34514 DSM Office: +255 (0) 222 617 166 Office Mobile: +255 (0) 773 503 502 Direct: +255 742 373 327 Skype: woody1tz http://wildthingsafaris.com