HI Sally,
Thanks for your input.
My overall goal is to make it easy for another team member to take over
another's work while they are away. Since each person is using the same
dashboard all based on __CurrentUser__, only someone logged in as user X
can see user X's tickets.
Your idea of using OwnerGroup has given me an idea of a possible
solution - I create an identical dashboard but based on OwnerGroup and
not __CurrentUser__ where OwnerGroup = "holiday" and if someone is away,
I add them to the group holiday, in which case their tickets will be
visible in that dashboard.
Where it's going to fail though is with the LastUpdated != "__CurrentUser__"
I can't replace that __CurrentUser__ with OwnerGroup. It would need to
be '__privileged__ ' or LastUpdated = '__Requestor__' or something, or i
list all the users of the queue in a long LastUpdated != "fred" AND
Lastupdated !="jane" etc.
thanks for the inspiration and if you have any ideas about the
LastUpdated - that would be great!
w.
On 21/01/16 16:43, Sally Ainsley wrote:
Hi Woody
Not sure what your overall goal is however I have put our staff into GROUPS
based on the teams they are in.
We then have searches that are for _CurrentUser_ as well as other searches that
are based on OWNERGROUP = xxxxx.
We then have saved searches visible to each GROUP so that they can see tickets
assigned to their team - this means that if a member of staff if off others in
that team can pick up the work. Works well when team managers are away also.
Not sure if this helps
Sally
Sally Ainsley
-----Original Message-----
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Woody - Wild Thing Safaris
Sent: 21 January 2016 12:48
To:rt-users@lists.bestpractical.com
Subject: [rt-users] View dashboard of another user who's searches depend on
__CurrentUser__
Hi all,
I have a dashboard, in which there are searches that depend on __CurrentUser__,
so each user that accesses the dashboard can only see tickets owned by them.
If someone is away, i would like someone else to be able to see the dashboard
of the absent person. I don't want to give them the absent user's login, nor do
i want to create searches for each user that are hardwired to their username.
Something likewww.myrt.com/dashboards/12345/Dashname/Username would do the job whereby
__CurrentUser__ is replaced by "Username" and not the person who's actually
logged in.
I can see in lib/RT/Tickets.pm in sub _parser the line
# replace __CurrentUser__ with id
$value = $self->CurrentUser->id if $value eq '__CurrentUser__';
and in lib/RT/Search/Simple.pm
sub HandleOwner {
if (!$_[2] and $_[1] eq "me") {
return owner => "Owner.id = '__CurrentUser__'";
}
elsif (!$_[2] and $_[1] =~ /\w+@\w+/) {
return owner => "Owner.EmailAddress = '$_[1]'";
} else {
return owner => "Owner = '$_[1]'";
}
}
So i think that a hack is needed somewhere there, and when the url is parsed
the extra username field assigned to a variable that can be used in those subs.
I can't find however where sub HandleOwner is called from since that's the only
time it appears in the code!
Does this sound like a sensible way of going about it, or can anyone think of a
better solution, or know of an existing one?
thanks in advance
Woody.
--
-----------------------
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
