Hello all,
A couple questions from my boss that I don't know how to answer: can I change
the logo and link that appears at the top of all RT pages? He wants it to be
our logo and the link to go to our homepage.
The other question is about viewing tickets. As the head of the company, he
wants, quite understandably, to have a way of viewing all open tickets
regardless of queue. I've given the admins group all the permissions I could
find, and added him to that, so he should have whatever rights are needed to do
this. Yet, neither of us can find a way to bring up such a view. Tickets in
which he is involved, sure, but not *every* active ticket in RT. Is there an
easy way, or will have I have to make a special group that is admin CC on all
tickets? I'd rather not, since that would give him a ton of unwanted emails.
Thanks for any information on either one. Of the two, viewing all tickets is
much more important.
Sent from my iPhone
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
