There is only one other meta status: __Inactive__ When configuring lifecycles - which are digraphs of statuses, the statuses are partitioned into either active or inactive.
https://docs.bestpractical.com/rt/4.4.1/customizing/lifecycles.html I suppose there could be one additional meta status: __Initial__ BP, if you are reading, what do you think? I don't have a use-case for it, though, but perhaps there exists a need. Anyhow, this is a theoretical point and mostly a rabbit trail. Cheers! -m On Thu, Sep 15, 2016 at 10:22 AM, Alex Hall <ah...@autodist.com> wrote: > Okay, that makes sense. I'm assuming other "meta" statuses exist as well. > Knowing this, and that you can search for these and save those searches, > will indeed make ticket viewing much easier for our admins. > > On Thu, Sep 15, 2016 at 10:57 AM, Matt Zagrabelny <mzagr...@d.umn.edu> > wrote: > >> __Active__ is a meta status that includes all active statuses of a >> lifecycle - it would include statuses: open, new, and any other active >> statuses for the default lifecycle. >> >> 'open' would work for open, 'new' would work for new, '__Active__' covers >> all bases, for all lifecycles. It is probably what you want - even if you >> don't know you want it. :) >> >> -m >> >> On Thu, Sep 15, 2016 at 9:37 AM, Alex Hall <ah...@autodist.com> wrote: >> >>> Thanks guys. We've updated the logo, and I passed along the information >>> about saving searches. You said active tickets are __Active__, but open are >>> simply 'open'? What do the underscores indicate, or should it be __open__? >>> Do caps matter? >>> >>> Finally, how do we completely delete tickets if necessary? I have seen a >>> few suggestions, but most from the 3.x versions of RT. What's the >>> recommended way, and is the shredder necessary for this? >>> >>> On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz < >>> vinzenz.sinap...@tracetronic.de> wrote: >>> >>>> Hi Alex, >>>> >>>> >>>> >>>> 1. Take a look at http://your-rt.org/Admin/Tools/Theme.html >>>> >>>> 2. I think you have to build him a dashboard with a custom >>>> search which shows all open tickets for all queues. Take a look at >>>> /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1 >>>> >>>> >>>> >>>> Cheers, >>>> >>>> Vinzenz >>>> >>>> >>>> >>>> Vinzenz Sinapius >>>> Information Technology | Informationstechnik >>>> >>>> *trace**tronic* GmbH >>>> Stuttgarter Str. 3 >>>> 01189 DRESDEN >>>> GERMANY >>>> >>>> Phone: +49 351 205768-167 >>>> Fax: +49 351 205768-999 >>>> E-mail: vinzenz.sinap...@tracetronic.de >>>> >>>> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY >>>> Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, >>>> Dr.-Ing. Peter Strähle >>>> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 >>>> >>>> >>>> >>>> *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im >>>> Auftrag von *Alex Hall >>>> *Gesendet:* Donnerstag, 15. September 2016 14:36 >>>> *An:* rt-users@lists.bestpractical.com >>>> *Betreff:* [rt-users] Changing logo, and viewing *all* tickets? >>>> >>>> >>>> >>>> Hello all, >>>> >>>> A couple questions from my boss that I don't know how to answer: can I >>>> change the logo and link that appears at the top of all RT pages? He wants >>>> it to be our logo and the link to go to our homepage. >>>> >>>> >>>> >>>> The other question is about viewing tickets. As the head of the >>>> company, he wants, quite understandably, to have a way of viewing all open >>>> tickets regardless of queue. I've given the admins group all the >>>> permissions I could find, and added him to that, so he should have whatever >>>> rights are needed to do this. Yet, neither of us can find a way to bring up >>>> such a view. Tickets in which he is involved, sure, but not *every* active >>>> ticket in RT. Is there an easy way, or will have I have to make a special >>>> group that is admin CC on all tickets? I'd rather not, since that would >>>> give him a ton of unwanted emails. >>>> >>>> >>>> >>>> Thanks for any information on either one. Of the two, viewing all >>>> tickets is much more important. >>>> >>>> >>>> Sent from my iPhone >>>> >>> >>> >>> >>> -- >>> Alex Hall >>> Automatic Distributors, IT department >>> ah...@autodist.com >>> >>> --------- >>> RT 4.4 and RTIR training sessions, and a new workshop day! >>> https://bestpractical.com/training >>> * Boston - October 24-26 >>> * Los Angeles - Q1 2017 >>> >> >> > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017