Thanks guys. We've updated the logo, and I passed along the information about saving searches. You said active tickets are __Active__, but open are simply 'open'? What do the underscores indicate, or should it be __open__? Do caps matter?
Finally, how do we completely delete tickets if necessary? I have seen a few suggestions, but most from the 3.x versions of RT. What's the recommended way, and is the shredder necessary for this? On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz < vinzenz.sinap...@tracetronic.de> wrote: > Hi Alex, > > > > 1. Take a look at http://your-rt.org/Admin/Tools/Theme.html > > 2. I think you have to build him a dashboard with a custom search > which shows all open tickets for all queues. Take a look at > /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1 > > > > Cheers, > > Vinzenz > > > > Vinzenz Sinapius > Information Technology | Informationstechnik > > *trace**tronic* GmbH > Stuttgarter Str. 3 > 01189 DRESDEN > GERMANY > > Phone: +49 351 205768-167 > Fax: +49 351 205768-999 > E-mail: vinzenz.sinap...@tracetronic.de > > Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY > Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. > Peter Strähle > Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 > > > > *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Alex Hall > *Gesendet:* Donnerstag, 15. September 2016 14:36 > *An:* rt-users@lists.bestpractical.com > *Betreff:* [rt-users] Changing logo, and viewing *all* tickets? > > > > Hello all, > > A couple questions from my boss that I don't know how to answer: can I > change the logo and link that appears at the top of all RT pages? He wants > it to be our logo and the link to go to our homepage. > > > > The other question is about viewing tickets. As the head of the company, > he wants, quite understandably, to have a way of viewing all open tickets > regardless of queue. I've given the admins group all the permissions I > could find, and added him to that, so he should have whatever rights are > needed to do this. Yet, neither of us can find a way to bring up such a > view. Tickets in which he is involved, sure, but not *every* active ticket > in RT. Is there an easy way, or will have I have to make a special group > that is admin CC on all tickets? I'd rather not, since that would give him > a ton of unwanted emails. > > > > Thanks for any information on either one. Of the two, viewing all tickets > is much more important. > > > Sent from my iPhone > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017