On 4-10-2016 16:31, Alex Hall wrote: > Sorry to ask something I've already posted about, but this is the last > major area my boss and coworkers are all continuing to ask me about. > It's also one area on which I can find nothing at all. > > People want the ticket history to read more like a forum or instant > message conversation, rather than an email reply chain with tons of > extra links. Just for two replies on a ticket, here's what we all see: Have a look at RT::Extension::HistoryFilter which will hide quite a bit of history.
Regards, Joop --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
