On Tue, Oct 04, 2016 at 07:13:12PM +0200, Joop wrote: > On 4-10-2016 16:31, Alex Hall wrote: > > Sorry to ask something I've already posted about, but this is the last > > major area my boss and coworkers are all continuing to ask me about. > > It's also one area on which I can find nothing at all. > > > > People want the ticket history to read more like a forum or instant > > message conversation, rather than an email reply chain with tons of > > extra links. Just for two replies on a ticket, here's what we all see: > Have a look at RT::Extension::HistoryFilter which will hide quite a bit > of history. > > Regards, > > Joop
Hi, This functionality is included natively in newer RT releases. If just the few additional links are problematic, you may want to look at: http://wiki.bestpractical.com/view/BasicVsAdvancedInterface It allow you to toggle to the SelfService interface which is much more basic. If that does not work, you will need to take a look at the options to customize your local system. If you do it cleanly, then updates are much simpler. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
