Thanks all for the feedback.  Good information!  Now a few comments on
where I am today:

Jira 5.0 does have some nice REST API features that I'm working with.  Not
sure it has everything I need but it seems that previous versions are a
little light on REST support.  Currently stuck in the cloud and trying to
figure out how to get to a version 5.0 sooner.

JIRA was not exactly my choice - it was given to me as an Enterprisy
solution.
I'm also not using it as an Agile development tool at all.  I'm using it as
the basis for a Customer Service software platform.  Not sure that it's the
best option in the world, but it is the option on my plate today.  I am
interested to hear of any others people have experience with - I'm all for
"better".

I think there is a lot that needs to be extended to meet my needs.  I just
hope I can get there with this set of tools.

On Wed, Feb 29, 2012 at 8:57 AM, Robert Walker <li...@ruby-forum.com> wrote:

> Tom Allison wrote in post #1049289:
> > So my next question is -- does anyone use JIRA API with Ruby/Rails and
> > if
> > so -- how?
>
> I'm guessing, not very many. I attend the Ruby user's group whenever I
> can. I've not seen or heard of anyone using JIRA with Rails. Most prefer
> a more "agile" project management tool such as PivotalTracker,
> Lighthouse or similar. Each of these have REST based APIs and are often
> integrated with Rails.
>
> > I'm really surprised at the complete lack of mention in the last 2 years
> > and am wondering if I made a mistake picking Jira up as a potential
> > solution for my business.
>
> I'm not surprised about this. JIRA is an "Enterprisy" project management
> tool. While Ruby on Rails is perhaps gaining some ground in the
> enterprise space it's not something necessarily driven by the core
> Rubyists.
>
> Rails is well known to be an "opinionated" framework. And SOAP lost that
> battle years ago to REST. So I'm not surprised to see little mention, or
> support, of a SOAP based API no matter what's sitting on the other side
> of it.
>
> I'm not saying that your choice of JIRA was a mistake. I've not
> evaluated the software, mostly because my first glance at it didn't
> appeal me. And, finding out now that its API is based on SOAP just
> lowered my interest even further.
>
> I did evaluate a lot of project management/tracking solutions and found
> only one that I was actually happy with, which is PivotalTracker. That's
> not to say it's the solution for everyone though.
>
> As for helping you with your soap4r/JIRA integration problem. I'm not
> surprised your having trouble, but I have no idea how to help you with
> that. I do wish you luck in fining a solution.
>
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