I would support anyone who has had a similar experience with Hostingrails (which seems like many), to pursue a class action lawsuit.
Our story: My company is a web agency and we hosted several of our client websites with Hostingrails. On April 30th, I received notification from one of our customers that their site was down. I then found out all of our sites were down. We called hostingrails support and submitted a ticket for an urgent correction. No response was officially given until Sunday morning! We were not able to call on the weekend as they have NO weekend call support. After our own developer's investigation, we finally realized that our sites IP addresses had been changed (without them even informing us!). After posting numerous tickets, hostingrails finally gave us the new IP's to redirect to. This was only the start of our problems...On Monday, we called the support and they finally explained there was a server upgrade and "we should have know about this" (our sites have been down for 72 hours at this point). We NEVER received any email or notification, nor could they prove they sent us any such message. I demanded to speak to a manager in charge, his name is Derek Hopper. He wasn't available but support promised to call back taking my number (European number). Then he sent an email saying he was unable to make international calls (what a load of BS!). In short, we never got our issues resolved and the server change forced us to move all websites to a new server. This wasted 5 days of our time and not to mention significant financial losses and damage to our reputation. Even after all of this, we asked Derek for our money back on hosting we have not used (we paid 2 years in advance hosting). He came up with the biggest BS excuse ever saying he "can't make a refund due to the merchant system". He then asked us to "trust him" and we could have free hosting for 2 years (extended to 2014). He even had the nerve to offer this when our current issues were still NOT resolved. I have never dealt with more incompetent people in my life. We have not received a refund yet but will do whatever it takes to get some justice in this case. If anyone else has a similar story to share or would like to investigate a class action lawsuit, please email me at clint.hai...@gmail.com Clinton On May 9, 7:46 pm, Rick <richard.t.ll...@gmail.com> wrote: > The original estimate of 24-72 hours is currently off by over a week. > > I currently experience site halts of over 5 minutes more than twice > daily. > > My git repository suddenly reverted to the first commit. I had to > rebuild my development history from a git clone. Fortunately all > history was present in the clone so no work was lost. > > I'm not sure who the "my" is in the new name "my.hostingrails.com" but > it definitely doesn't seem to be paying customers. > > This feels like a class action suit in the making... > > Rick > > On May 9, 11:03 am, Marnen Laibow-Koser <li...@ruby-forum.com> wrote: > > > > > > > gogo wrote: > > > Hi, I pretty much had the same issues reported here, especially after > > > the "upgrade" on some servers. > > > > The question is: what RoR hosting provider would you suggest ? I've > > > heard good things about site5, and was myself a happy Lunarpages > > > customer but I left because at the time they were not supporting RoR > > > and shell access. > > > I like Slicehost, or Heroku. > > > > thanks > > > > -ugo- > > > Best, > > -- > > Marnen Laibow-Koserhttp://www.marnen.org > > mar...@marnen.org > > -- > > Posted viahttp://www.ruby-forum.com/. > > > -- > > You received this message because you are subscribed to the Google Groups > > "Ruby on Rails: Talk" group. > > To post to this group, send email to rubyonrails-t...@googlegroups.com. > > To unsubscribe from this group, send email to > > rubyonrails-talk+unsubscr...@googlegroups.com. > > For more options, visit this group > > athttp://groups.google.com/group/rubyonrails-talk?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Ruby on Rails: Talk" group. > To post to this group, send email to rubyonrails-t...@googlegroups.com. > To unsubscribe from this group, send email to > rubyonrails-talk+unsubscr...@googlegroups.com. > For more options, visit this group > athttp://groups.google.com/group/rubyonrails-talk?hl=en. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-t...@googlegroups.com. To unsubscribe from this group, send email to rubyonrails-talk+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en.
