Anyone else ever have a problem with an order from InternetTrains.com? I placed an on-line order in excess of $400.00 on 12/09/02. One of the customer service reps sent me an email on 12/10 regarding the non- availability of one of the items (AMI Instant Roadbed & ballast kits. They had none in stock, and I had ordered 15!). I called on 12/10 and somehow reached her on the phone (not their usual policy -- read on). She told me what she did have in stock, so I agreed to the substitutes she suggested. She said she would change my order. I used a credit card, so should have been no problem with payment. I even bumped the amount to a full case of 16 30-foot rolls and about 10 lbs. of ballast.
I told her I needed the stuff right away to finish my layout, and she said the order would go out very soon. Great, that's why receiving in-stock substitutes was OK with me. I waited and waited, figuring the holidays were affecting ship times and finally sent an email inquiry on the 3-week anniversary of the order. It was never answered. Customers are instructed at their web site not to call to ask a question about a pending order -- instead, you have to use email and wait "24 to 48 hours (their words)" to get a response. Hah! Now I have to run around to hobby shops in the area at the last minute to see if I can find these items so I can finish laying about 450 feet of track to ready my Flyer for an exhibition (40 kids, scheduled for 01-11-03.) Sheesh! Phil K S-Trains list sponsor: http://www.americanflyertrains.com All the Flyer you desire...books and accessories too! To UNSUBSCRIBE from this list send a note to [EMAIL PROTECTED] Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
