WOOHOO! Thanks, I'd be honored!
Brent
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Brent Ozar - UniFocus
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"Don't wear rollerskates to a tug-of-war."
Larry Wall
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:salive-owner@;woodstone.nu] On
Behalf Of Dirk Bulinckx
Sent: Thursday, October 24, 2002 11:47 PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] v4 request
Very nice template results....we'll have to talk about including them as
sample in v4 :-)
dirk.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:salive-owner@;woodstone.nu]On
Behalf Of Brent G. Ozar
Sent: Fri Oct 25 4:41 AM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] v4 request
HAHAHAHAHA, ah-thankyou, ah-thankyouverramuch.
If that blows you away, just wait til SA4 comes out. I'm building a
web-based help desk system that integrates with it as well as MRTG, BB4,
etc, so that whenever you have an outage, bam, it instantly creates a
help desk ticket and can assign it to the proper staff member. They can
categorize outages by cause, by resolution, etc., and track the
man-hours it takes to fix the outages.
The reporting is the big ace-in-the-hole: you can get real Total Cost of
Ownership numbers by server because you can tell how much in man-hours
each server is costing you, as well as how much in downtime hours. For
example, at our shop, we know that about 100 users depend on the
database server, and for each hour it's down, that's 100 man-hours of
downtime. However, for our spare development database server, only 5
users depend on it, so it's 5 man-hours of downtime per server downtime
hour. You can set all kinds of neat attributes like this in the help
desk system, so you can get awesome TCO and MTBF stats.
No more advertising here, though. I promise. ;-)
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Brent Ozar - UniFocus
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