Here, we bought www.bomgar.com (http://www.bomgar.com) server to support our people. Not an all-compassing solution but very practical when it’s necessary to see exactly what the client faces or to show the client where to click and go (explanation: The product allows support personnel to see the clients’ desktop, interact with that desktop as if one were the user; the client can see what we do).
Paul -- Paul M.-Monat * mo...@uottawa.ca (mailto:mo...@uottawa.ca) * Chef infrastructure informatique - Infrastructure I.T. Manager * École de gestion Telfer - Telfer School of Management * Pavillon Desmarais (DMS2160) - Desmarais Building (DMS2160) * Université d'Ottawa - University of Ottawa * 613-562-5800 x4677 * www.telfer.uottawa.ca (http://www.telfer.uottawa.ca/) * doc-depot.telfer.uottawa.ca (http://doc-depot.management.uottawa.ca/) From: Servers Alive Discussion List [mailto:sal...@woodstone.nu] On Behalf Of Jason Passow Sent: Tuesday, December 08, 2009 12:06 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap For the SMTP messages what shows in the debug log? To turn on debug logging go to file-->setup-->logging-->debug logging to file. Jason Passow Mississippi Welders Supply http://www.mwsco.com jas...@mwsco.com ph: (507) 494-5178 fax: (507) 454-8104 -------------------------------------------------------------------------------- From: Griffin, Jim [mailto:jgrif...@kepner-tregoe.com] To: Servers Alive Discussion List [mailto:sal...@woodstone.nu] Sent: Tue, 08 Dec 2009 09:56:22 -0600 Subject: RE: [SA-list] Roadmap Correct. It’s not a true false alert. But its reporting that our external web site is down when in fact the website is up, which of course is an issue. The server has been restarted, but I can restart it again today no problem with that. It is also not sending out text messages and emails correctly via smtp. -------------------------------------------------------------------------------- From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of Chris Mang Sent: Tuesday, December 08, 2009 10:41 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap Servers Alive very rarely sends a true ‘false alert’. Like any application, it isn’t perfect, but in my experience, SA reports what it can, and some other source is the cause of the status of the alert. The first thing I do when I have what people call ‘false alerts’ is to restart the Servers Alive server (not just the service, but the machine). What other issues are you having? From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of Griffin, Jim Sent: Tuesday, December 08, 2009 8:41 AM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap Chris I agree with having 24x7 support for this product. I’m new to servers alive at the job I just started a month ago. Having gone through the manual and trying to become more familiar with the product was good to an extent, but has not helped me fix my problems. Speaking of that. Did anyone receive my email from a few weeks ago stating I was looking for help with false alerts and no emails being sent? Thank you, Jim Griffin -------------------------------------------------------------------------------- From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of Chris Mang Sent: Monday, December 07, 2009 4:21 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap Servers Alive has become “mission critical” for our Information Technology team. Relying on this list, or the existing paid support has worked quite well for issues that don’t need immediate resolution. I don’t believe it would make sense for Woodstone to give up this support model, because it can be very effective. I really do believe you must sleep only two hours a day, based on the times that you respond to issues. However, in circumstances where there is an issue that needs immediate resolution, the availability of 24x7x365 phone and email support (or another scheme such as 8x5, etc.) would be a nice feature. This would, of course, incur a cost to Woodstone. As a current customer, we might be willing to pay for this extended support if the benefits to us justified the cost. I cannot tell you at this time what we would be willing to pay, because I don’t really know. You would, of course, have to determine if it economically feasible for Woodstone, based on your costs, how many customers you estimate would pay for this support, market conditions, etc. Another possible complication could be that your software is such a value already. The cost to the customer for this kind of support might not balance against the low cost of the software. Chris>> From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of Dirk Bulinckx Sent: Monday, December 07, 2009 2:56 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap Could you elaborate on this item: " More extensive support offerings (for a fee)" dirk From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of Chris Mang Sent: Monday, December 07, 2009 4:16 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Roadmap I would like · A workstation client to use for management of Servers Alive settings would be helpful. I would prefer not logging into the Servers Alive server to make changes. · Built-in agent functionality (not as an extra). Make the agent configurable so that if some of the items are down, it will report those as down. If the server doesn’t get a response from the agent, the server reports all are down · More web templates (I am not a coder, but I do like pretty colors and fancy graphics) · Web-based training for installation, configuration, operation, and troubleshooting · More extensive support offerings (for a fee) Chris Mang>> Senior Security Administrator JDA Software Group, Inc. From: Servers Alive Discussion List [mailto:salive@woodstone.nu (mailto:salive@woodstone.nu)] On Behalf Of ian.g...@okieurope.com (mailto:ian.g...@okieurope.com) Sent: Monday, December 07, 2009 3:06 AM To: Servers Alive Discussion List Subject: Re: [SA-list] Roadmap Very much in favour of separating GUI and check engine. Also, here are a few ideas we've discussed previously: * Ability to set up predefined alerts (e.g. Alert A is an alert set up to send SMS to engineer team X immediately; Alert B does the same but to engineer team Y; Alert C is set up to send an email to management group Z after 3 downs, etc). You would then, in each check, be able to say "use predefined alerts A, B and D", as well as being able to create additional alerts for that specific check. I could imagine this being done with tick boxes - i.e. have (say) 10 predefined alert types which you can select within a check. The point of all this is that, if I need to make changes such as changing who gets the alerts, or what the wording of the alerts are, or when they get sent, or even add a new alert to a number of checks, one can simply change a single predefined alert, and/or tick an additional box in each check that is to be affected. * Automatic log file managment. E.g. delete log files older than x days. * Ability to automatically backup config file and registry entries every x days. * Individual days on the calendar component on the "On Call" tab for each person should be selected by default - currently they are deselected by default. (In other words, currently you have to select when they're on call, rather than selecting when they're *not* on call. If that could be reversed, that would be of much more use for us. Our typical scenario to use this is when someone goes on holiday - it would be much easier to set someone to be "off" for 28 days a year than to set them "on" for 337 days a year). Cheers, Ian _________________________________ Ian K Gray OEL IS - European Infrastructure Support Tel: +44 1236 502661 Mob: +44 7881 518854 Ad eundum quo nemo ante iit "Dirk Bulinckx" <d...@woodstone.nu (mailto:d...@woodstone.nu)> Sent by: Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> 06/12/2009 19:35 Please respond to Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> To Servers Alive Discussion List <salive@woodstone.nu (mailto:salive@woodstone.nu)> cc Subject [SA-list] Roadmap One of those question we often get is "what will change to SA in the (near) future", well here we go, our roadmap :-) * Windows 2008 compatibility * checking engine and GUI separated * webinterface (<- have a look at the current beta and you'll see that we already have saWeb built-in now :-)) * db backend (instead of flat-file) * boolean check (makes it possible to make a boolean combination of already executed checks) When will all of that be done....?? Good question! Don't know :-) I *hope* we can get all of this into the next major release, and no I don't have a date for that :-)) Now how can YOU help us? Tell us what you think is missing from Servers Alive. Try not only to focus on the "look" of it, but also think about CHECK - ALERTS - OUTPUTS - ... that are "missing" (or better that would be nice to have too) Dirk. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. ______________________________________________________________________________ Any opinions expressed in this email are those of the individual and not necessarily of the Company. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company are confidential and solely for the use of the intended recipient. It may contain material protected by legal privilege. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please notify the sender immediately of the error and delete any copies of this message Warning: Although the Company has taken reasonable precautions to ensure that no viruses are present in this e-mail, the Company cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. ______________________________________________________________________________ Oki Europe Limited. Registered Office:Blays House, Wick Road, Egham TW20 0HJ. Company No:2203086. VAT No:481 011975 To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu (mailto:salive@woodstone.nu) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to salive@woodstone.nu If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list.
