Hi Sebastian In principle there are no disconnects with what you are proposing below. I am sure everyone appreciates the work your team is doing in providing this as Open Source and the need to put a business model around it. Many successful companies have worked out this model and I am sure you will also be successful.
Having said that, here is my feedback.
1. I think that the model wherein when someone contributes from the community,
your team will support those issues a little more is not appealing. Its some
how not democratic
2. What Scalr really needs is a rich, vibrant community. Why do I say that?
Since the time I have been posting queries on the forum (last 3 or 4 months),
very few questions have been answered by the community. Only some questions
have been answered and many have gone unanswered. Either I have found some
answers myself or they are still pending. The few which were answered, were
answered by the Scalr team.
3 The traffic is also not very high.
4. Take my last query wherein I appealed to your team for an answer. I don’t
expect a solution but only an answer so I can find some solutions myself.
5. The fact that there are very few answers from the community points not (in
my view) to apathy for the product but more to either:
a. Fewer users using the product (or)
b. Limited knowledge amongst the community to answer.
6. IMHO I think it’s a bit of both, but more of the second reason. Scalr is
not easy s/w to understand since its solving a complex problem. The only way
your team can focus more and more on product development and less on community
support is by building up a vibrant community. Many companies have a community
manager and try to rally the community.
7. The forums cannot survive only community contributions but also need
internal Scalr help. The help to be provided is answers more than fixes. A
good case in point is my query on whether there is an automated upgrade from
2.5 to 3.0, the answer was No and I found a way around it (and posted the info
back to the forum to help others ). What was important was that I got a quick
answer and hence proceeded with the next step. The challenge is that many
times there are no answers.
How can this change? I would request that you scout for volunteers to support
your effort on the forums. I volunteer readily for this effort. Once you have
some volunteers, please provide us some further info than what is already
available so that questions on the forums can be answered by the volunteers.
This will gradually allow your team to focus lesser on the unpaid support and
focus more on product advancement.
Its better to spend some effort and time in building up a community. The
answers and solutions will then automatically come.
Cheers
Srini
From: Sebastian Stadil
Sent: Wednesday, April 04, 2012 4:24 AM
To: [email protected]
Subject: Re: Bug ? ELB and replacing unhealthy servers
Hey guys,
We've had an internal discussion on this, and I'd like to share our thoughts
with you, so you understand where we come from.
In essence, our software is free, but our time isn't. I think we can all agree
that it's in our best interest as users that we charge for our services and
reinvest for a better product.
I understand that it's hard to justify getting a support contract for the
occasional small issue that shouldn't take "more than 5 minutes to fix". But if
we give out our software and support for free, what's left?
With this, I'd like to propose that this forum is here for the community to
help itself, but that we avoid requests specifically made to the Scalr company
or Scalr staff. We prefer a karma-based system where the more an individual
answers others' questions, contributes to documentation, and adds value for
others, and more likely we'll set time aside to investigate an issue, try to
reproduce, or develop a fix for them.
If any of you know any community management software that would facilitate
this, kind of like ohloh.net's kudos (http://meta.ohloh.net/kudos/), please let
us know.
Thoughts?
On Tuesday, April 3, 2012 3:20:53 AM UTC-7, Srini wrote:
Hi
Is anyone in the community using ELB with Scalr? Have you come across the
problem i detailed? Maybe i am the only one facing it since Scalr monitors
port 80 but my app runs on 8080 and ELB is also monitoring it on 8080.
Can some one from Scalr please confirm if this is supposed to work with my
config or not? I just need a confirmation .. based on the reply I will handle
the refreshing of the instances somehow.
Thanks
Srini
On Tuesday, March 27, 2012 12:10:48 PM UTC+5:30, Srini wrote:
I use the ELB (instead of the nginx role) for load balancing. When the
instance is marked unhealthy on the ELB by AWS, Scalr is not detecting this and
creating a new instance. Instead ELB indicates its out of service and Scalr is
just running the old instance.
Is this a bug or some setup issue in my landscape? If the unhealthy
instance is not detected and a new instance recreated, ELB would turn out to be
useless right?
Cheers
Srini
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