I would agree that the bug tracker needs more developers looking at
it, and this was mentioned at Google IO during one of the discussions.
However, I have to say the bugs I have reported have been assigned and
fixed promptly, but my bugs have mostly been minor, and weren't
feature changes.
But I still agree the Google needs to improve their response to bugs,
and for their developers to ignore, OR outright refuse without reason
changes. For example, one suggested change I found earlier today[1]
was replied with "Thanks for the feedback, but this behavior is
working as intended.", when the bug was about extending the behaviour
to make it far more useful.
Andrew
[1] http://code.google.com/p/android/issues/detail?id=665
On 7 June 2010 06:58, Colin wrote:
> I find astounding, rude and arrogant the complete disregard with which
> Google treats people attempting to access help on the tracker.
>
> Thread after thread - even ones that are 18+ months old, with 400+
> posts and nearly 1000 stars, have gone completely unanswered - look at
> the Wifi/Proxy issue for instance, or the Gapless audio, or even the
> 3g-to-WiFi switching issues that has many hundreds of posts and only
> towards the end is there even a luke-warm response from Google! But no
> ownership or actual interest.
>
> Most of the tickets are still, perversely, marked as New even after a
> year of people begging, pleading, demanding solutions!! No owner
> allocated.
>
> I could understand if somehow the development resources available to
> the world's fastest growing and probably most successful mobile OS
> were limited - but given the fanfare, hype, etc from Google, that
> seems unlikely. But the VERY LEAST someone could do is respond to
> these poor bastards, and acknowledge their pain, even if it is just to
> say "we are too busy" to address this right now.
>
> But no, the response is, no response. Deafening silence. The rudeness
> and arrogance is mindboggling!! Where the hell are your customer
> service skills?
>
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