ARS 4.5.2 license problem
Hello everyone, I have problem. We are currently using ARS 4.5.2 on a unix box, with oracle database. During a network upgrade the application fail to come up. The unix admins moved the drive to a different box. For some reason all the current license keys are missing and it is showing windows license keys that we have used previously. I was able to get support purge a few licenses keys but I am receiving the following error message. ARERR (337) You have reach the maximum number of database entries permitted with this version of the Action Request System. Only the Server license can be added. I'm getting invalid keys for any user license I try to add. It is also populating the wrong HostID. I a newbie here but I have searched everywhere trying to find out where it getting the incorrect hostid with no luck. Any Ideas? I would greatly appreciate any help I can get. The work day start on Tuesday and I have to have this app back up an running before the workday starts at 6am. Danielle Henderson [EMAIL PROTECTED] L-3 Communication Titan Corp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI - Solaris MidTier integration issues
Prashant, check the permission for both your local C:\windows\temp directory and the windows\temp directory on the BO-Server Try to grant write permission to 'Everyone'. HTH Mario Prashant Patil <[EMAIL PROTECTED] OM>To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject <[EMAIL PROTECTED] Re: Business Objects XI - Solaris ORG> MidTier integration issues 25.05.2008 17:26 Please respond to [EMAIL PROTECTED] RG ** Dear All, Just an update on the problem: I am getting a different error now. Regarding step (C) I have changed the values back to the original and the error "Failed to process request" is gone now. However once Run Report is clicked I get the screen to enter report title and sub-title. Here when I click OK it is giving the following error :( Error Failed to open the connection. Failed to open the connection. C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt Anybody have any ideas what could be the problem? Thanks. Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote: Dear All, I am in the process of configuring ARS web reporting – using ARS7.1 with Business Objects XI. At the current stage I am facing the following error: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]>NLViXghttp://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html ) but am confused about the path settings Our configuration and steps done are: 1 - Solaris AR Server 7.1 & MidTier 7.0.01 1 – Business Objects XI Windows box running IIS 6 I need to get mid-tier solaris box(es) to display Crystal Reports on the web. (A) Configure Business Objects XI Server 1) Installed Java SDK 1.5.0_12 2) Installed Tomcat 5.5.23 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 4) Restart IIS Admin Service 5) Checked Apache homepage (http://BO-server-name:8080) – OK 6) Installed the ARWebReportViewer. 7) Checked ARReports link ( http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK (B) Configure Report Settings on Solaris MidTier 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local folder on MidTier server) 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 (C) Update Crystal entry in "Report Type" form using User Tool Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….." Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/….."; (D) Configure Report Settings in ARWebReportViewer application on BO server 1) Reporting Working Directory* - C:\Program Files\AR System\ARWebReportViewerITSM\reports 2) CMS Machine Name* - BO-server-name 3) CMS Machine Connection Details – Chose Business Objects Enterprise XI AR System ODBC Data Source Name -
Re: Business Objects XI - Solaris MidTier integration issues
Dear All, Just an update on the problem: I am getting a different error now. Regarding step (C) I have changed the values back to the original and the error "Failed to process request" is gone now. However once Run Report is clicked I get the screen to enter report title and sub-title. Here when I click OK it is giving the following error :( * Error Failed to open the connection. Failed to open the connection. C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt * Anybody have any ideas what could be the problem? Thanks. Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote: > Dear All, > > > I am in the process of configuring ARS web reporting – using ARS7.1 with > Business Objects XI. At the current stage I am facing the following error: > Failed to process the request!! An unexpected error has occurred > com.crystaldecisions.sdk.exception.SDKException$Unexpected: > An unexpected error has occurred cause:java.io.IOException: CreateProcess: > "C:\Program Files\Business Objects\BusinessObjects Enterprise > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report > "C:\Program Files\AR > System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt" > -newrpt -discard -version 1100 -thumbnail -outfile -token > [EMAIL PROTECTED]>NLViXg \MO40NLViXg > > > I am sure I am missing something related to defining paths. I appreciate > all the help as I am struggling to get web reports to work. I have gone > through a post by William Rentfrow ( > http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) > but am confused about the path settings > > > > Our configuration and steps done are: > > > > 1 - Solaris AR Server 7.1 & MidTier 7.0.01 > > 1 – Business Objects XI Windows box running IIS 6 > > I need to get mid-tier solaris box(es) to display Crystal Reports on the > web. > > (A) Configure Business Objects XI Server > > 1) Installed Java SDK 1.5.0_12 > > 2) Installed Tomcat 5.5.23 > > 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 > > 4) Restart IIS Admin Service > > 5) Checked Apache homepage (http://BO-server-name:8080) – OK > > 6) Installed the ARWebReportViewer. > > 7) Checked ARReports link ( > http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK > > > > (B) Configure Report Settings on Solaris MidTier > > 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on > a different machine without a mid tier > > 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local > folder on MidTier server) > > 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 > > > > (C) Update Crystal entry in "Report Type" form using User Tool > > Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….." > > Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/….."; > > > (D) Configure Report Settings in ARWebReportViewer application on BO server > > 1) Reporting Working Directory* - C:\Program Files\AR > System\ARWebReportViewerITSM\reports > > 2) CMS Machine Name* - BO-server-name > > 3) CMS Machine Connection Details – > > Chose Business Objects Enterprise XI > > AR System ODBC Data Source Name - ARSITSM > > CMS Folder Name - ARReports > CMS User Name & Pwd – Used same access details after > testing with BO URL - > http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx > > > > > Thanks. > > Regards, > Prashant > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Business Objects XI - Solaris MidTier integration issues
Dear All, I am in the process of configuring ARS web reporting – using ARS7.1 with Business Objects XI. At the current stage I am facing the following error: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]>NLViXghttp://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) but am confused about the path settings Our configuration and steps done are: 1 - Solaris AR Server 7.1 & MidTier 7.0.01 1 – Business Objects XI Windows box running IIS 6 I need to get mid-tier solaris box(es) to display Crystal Reports on the web. (A) Configure Business Objects XI Server 1) Installed Java SDK 1.5.0_12 2) Installed Tomcat 5.5.23 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 4) Restart IIS Admin Service 5) Checked Apache homepage (http://BO-server-name:8080) – OK 6) Installed the ARWebReportViewer. 7) Checked ARReports link ( http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK (B) Configure Report Settings on Solaris MidTier 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local folder on MidTier server) 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 (C) Update Crystal entry in "Report Type" form using User Tool Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….." Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/….."; (D) Configure Report Settings in ARWebReportViewer application on BO server 1) Reporting Working Directory* - C:\Program Files\AR System\ARWebReportViewerITSM\reports 2) CMS Machine Name* - BO-server-name 3) CMS Machine Connection Details – Chose Business Objects Enterprise XI AR System ODBC Data Source Name - ARSITSM CMS Folder Name - ARReports CMS User Name & Pwd – Used same access details after testing with BO URL - http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"