Re: Measurements
@Koyb, if you have 100 users, you can try out Vyom Performance TestEdge (BMC Remedy Performance Testing Solution) for free. You can demand 'Free Trial for 100 Users' using this url: http://ow.ly/ozXwN Feel free to reach out in case of any questions. Warm Regards, Kunal Sonawala Manager, Marketing, Vyom Labs Pvt. Ltd. Email: mailto:kunal.sonaw...@vyomlabs.com kunal.sonaw...@vyomlabs.com || Web Site: http://www.vyomlabs.com/ www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, September 05, 2013 12:48 AM To: arslist@ARSLIST.ORG Subject: Measurements ** Hi, Are there any tools to measure the performance of the ITSM workflow, and possibly the server? We are having major performance issues and hoping to get some metrics to see where the bottlenecks are. Hopefully there are free tools also. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a request via mid.tier URL
Will do just that :) Thanks Jason De : Jason Miller jason.mil...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Mercredi 4 septembre 2013 22h23 Objet : Re: Creating a request via mid.tier URL ** if you use mode=submit the the form will open in a submit mode but will not automatically submit the request. If that is what you want you would need an Active Link that fires to commit the request. Depending on what you are doing you may want to consider passing a specific parameter in the URL that your AL is looking for so you don't get a new request just because the form opened. If you outline what you are trying to achieve we might be able to help a little more. Jason On Sep 4, 2013 7:57 AM, Frex Popo frexp...@yahoo.fr wrote: ** Hello all, I have managed to get the search working but need to create a request instead... Do I just add the mode=submit or there is more to it ? anyone tried this? http://mid-tier/arsys/forms/server/form/?qual='Request%20Number'%20%3D%20%22REQ00097625%22 Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Creating a request via mid.tier URL
Thanks Joe De : Joe D'Souza jdso...@shyle.net À : arslist@ARSLIST.ORG Envoyé le : Mercredi 4 septembre 2013 23h32 Objet : Re: Creating a request via mid.tier URL ** Agreed like a ‘ztmpAction’ flag set to “SubmitOnLoaded” or something like that.. Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 04, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a request via mid.tier URL ** if you use mode=submit the the form will open in a submit mode but will not automatically submit the request. If that is what you want you would need an Active Link that fires to commit the request. Depending on what you are doing you may want to consider passing a specific parameter in the URL that your AL is looking for so you don't get a new request just because the form opened. If you outline what you are trying to achieve we might be able to help a little more. Jason On Sep 4, 2013 7:57 AM, Frex Popo frexp...@yahoo.fr wrote: ** Hello all, I have managed to get the search working but need to create a request instead... Do I just add the mode=submit or there is more to it ? anyone tried this? http://mid-tier/arsys/forms/server/form/?qual='Request%20Number'%20%3D%20%22REQ00097625%22 Best Regards frex _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB Data
Hi, Is there a way in the CMDB that if an asset fails normalization - to not load these specific CI data into the CMDB? We want to filter bad data. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
Frank, I have personally found that while Remedy is user id case sensitive, active directory isn'tso really, the only thing that matters is that you match the case of the user id in your remedy user table...the password is of course case sensitive...but the user name should not be, not in AD at least. On Thu, Sep 5, 2013 at 11:16 AM, Frank Caruso caruso.fr...@gmail.comwrote: ITSM 764 sp2; RHEL, Oracle, Weblogic Using AREALdap for authentication. From the web the user types in their network ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in all upper case letters; at least that is what I thought. Come to find out the ID is stored in mixed case; sometimes all upper, sometimes all lower and sometimes mixed. So, unless the user knows how their ID is stored in LDAP the login to Remedy will fail. I was forcing all logins to upper case when the login button was clicked but am now realizing that will not work for all IDs. Is this something I can handle in AREALDAP? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB Data
Hi Koyb, There is a option Process Normalized CIs only in the merge activity in the Reconciliation job. By checking that option you can filter CIs which are normalized. Regards, Karthik. On Thu, Sep 5, 2013 at 9:58 PM, Koyb P. Liabt tekkyto...@aol.com wrote: ** ** Hi, Is there a way in the CMDB that if an asset fails normalization - to not load these specific CI data into the CMDB? We want to filter bad data. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
LDAP Authentication Case Sensitivity
ITSM 764 sp2; RHEL, Oracle, Weblogic Using AREALdap for authentication. From the web the user types in their network ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in all upper case letters; at least that is what I thought. Come to find out the ID is stored in mixed case; sometimes all upper, sometimes all lower and sometimes mixed. So, unless the user knows how their ID is stored in LDAP the login to Remedy will fail. I was forcing all logins to upper case when the login button was clicked but am now realizing that will not work for all IDs. Is this something I can handle in AREALDAP? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Categorizations
Hi, We are looking to use TPL to correct the name on Category, Type, Item for some assets discovered in ADDM. About how long would this take to fix in ADDM using TPL? (1/2 hour, 1 hour, 2 hours? ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WWRUG13 discounted room block closes tomorrow
For those of you still contemplating going, and there is still plenty of time to read the content, talk to managers, and decide to go .. Tomorrow is the last day of our discounted room block. Right now they are 189 plus taxes, as of the next day the same rooms are 300 plus. There is a slight chance that we get an extension of a few days into next week, but they haven't agreed to it yet. Still not sure what is or was wrong with the ARSlist, didn't get any posts for hours and then a bunch came through, when I know if you need to know I will post to the list. Hope this gets out :) . Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WARNING on Microsoft MS11-030 KB2509553
Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start, no matter how I tried it. When starting it from services, it would try to write to an armonitor.log in the syswow folder, etc. The eventual fix that BMC came back with was to modify the 'Image Path' of the service to not include marks. The install path was C:\Program Files\BMC Software\ARSystem\armonitor.exe they just had me take the out, and everything started up fine. The best I can come up with regarding the 'reason' for this is that in x64 based systems, MS implements file system redirect to get you to the correct version of the file you are looking for...if you are a 32 bit app, and try to access various folders, you are redirected to the syswow64 folder instead. Based on the 'fix' provided, it seems that at times, MS implements a change in some process that causes the at the beginning of the image path to be misunderstood and makes c:\windows\syswow64 the 'root' of the process instead of the intended folder, which of course makes it not work because the files don't exist there. On Wed, Jun 1, 2011 at 12:48 PM, strauss stra...@unt.edu wrote: Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and the only fix is to take the security update back off. On at least one of those, after upgrading it to 7.6.04 and adding the patch back on individually, it no longer stopped the AR service from starting, but BMC Support tells me they have had reports from most supported and older versions. I have had an issue open with Microsoft since mid-April, and they had several others from ARS 7.1 sites, so it is definitely a problem. ** ** Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jon Gee *Sent:* Wednesday, June 01, 2011 12:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WARNING on Microsoft MS11-030 KB2509553 ** ** ** Hello, Our Dev , and test box is working after the patch , but the *ARS Service will not start*. Does anyone have a fix for this? *You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons*. *by Jon Gee* ** ** *From:* Joe Martin D'Souza jdso...@shyle.net *To:* arslist@ARSLIST.ORG *Sent:* Thursday, April 14, 2011 4:03 PM *Subject:* Re: WARNING on Microsoft MS11-030 KB2509553 ** That’s always a bad idea walking into the unknown even if there were no known issues. You never know because of the uniqueness of your environment, you may be the first to find out an issue. Its never a good idea to alter the production without testing it on at least one other non critical environment such as a test followed by dev or acceptance.. Joe *From:* pascale.sterr...@daimler.com *Sent:* Thursday, April 14, 2011 1:52 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: WARNING on Microsoft MS11-030 KB2509553 yes that is exactly what I am saying, They were about to apply that specific patch to ALL our environments at once. Including dev , test and Prod.They are now only going to patch our dev so we can validate. And from now on will test first on our dev environment. So a HUGE thanks to Chris. I did not know that they were not patching dev first. So that was a possible close call.Pascale *jdso...@shyle.net* Sent by: arslist@ARSLIST.ORG 04/14/2011 10:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: WARNING on Microsoft MS11-030 KB2509553 ** ** ** You aren’t saying that your team was about to patch the production server without applying it to a sandbox or development or test environment right? I do not see the harm in applying it to a test or development environment even if it has been reported to not be working ‘out of the box’ – depending on what the error really is, it may be possible to tweak it to get it to work.. Joe *From:* pascale.sterr...@daimler.com*Sent:*Thursday, April 14, 2011 1:42 PM *Newsgroups:* public.remedy.arsystem.general*To:* arslist@ARSLIST.ORG* Subject:* Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, My server team was about to install that patch next weekend. So thank you so much!! Just one clarification if you can. Do we need to prevent them from patching only the app server or also the MSSQL server? We do have a remote DB and they were going to patch
Re: Problem Internet Explorer 10.
You can install 8.x version of the mid-tier. It supports older versions of ARS and solved some issues for me. James On Thursday, April 11, 2013 8:34:54 AM UTC-4, team@libero.it wrote: Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the browser I have to report a java exception! thanks in advance Pietro Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could login and AD authenticate. Thank you all for your help! Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
What most people do is to force the Remedy login into a known case (either all upper or all lower) in the User form and on the Mid-Tier login.jsp add the onChange action to the username field. onChange=javascript:this.value = this.value.toLowerCase(); or onChange=javascript:this.value = this.value.toUpperCase(); Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rjust Sent: Thursday, September 05, 2013 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: LDAP Authentication Case Sensitivity The issue is the login on the User form must be the same as the login that the user typed into the login screen. Sent from my iPhone On Sep 5, 2013, at 3:40 PM, Frank Caruso wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Measurements
Kunal, Is your solution good for NON-ITSM - home grown type of Remedy applications, that are web driven (Mid-Tier).. Does it fire/execute Active Links (process client side workflow)? What if I need to test for more than 100 users? What does it cost? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kunal Sonawala Sent: Thursday, September 05, 2013 2:32 AM To: arslist@ARSLIST.ORG Subject: Re: Measurements @Koyb, if you have 100 users, you can try out Vyom Performance TestEdge (BMC Remedy Performance Testing Solution) for free. You can demand 'Free Trial for 100 Users' using this url: http://ow.ly/ozXwN Feel free to reach out in case of any questions. Warm Regards, Kunal Sonawala Manager, Marketing, Vyom Labs Pvt. Ltd. Email: kunal.sonaw...@vyomlabs.com || Web Site: www.vyomlabs.com http://www.vyomlabs.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, September 05, 2013 12:48 AM To: arslist@ARSLIST.ORG Subject: Measurements ** Hi, Are there any tools to measure the performance of the ITSM workflow, and possibly the server? We are having major performance issues and hoping to get some metrics to see where the bottlenecks are. Hopefully there are free tools also. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How many escalation pools do you have...?
We currently have 3 pools on a pure custom (NON ITSM) system. Where did you hear that pools are shared? According to the docs the only time an escalation specified to run in a pool (thread) will run in a different pool is if you don't define enough thread queues for the number of pools you are using. (i.e. You tell an escalation to run in pool 4 but you only have 2 escalation queues defined. The escalations set for pools 3 and 4 run in the first one instead). Escalations are delayed if another is running in the pool. Straight from the docs Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in the Configuration Guide, Queues, page 27. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, September 05, 2013 5:06 PM To: arslist@ARSLIST.ORG Subject: How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will stop appearing in the escalation log, and the only way to fix it is to bounce the admin server. There's 204 total escalations on this server, the vast majority of which are ITSM 7.6.04 base product. We are entering 4000-5000 tickets a day, with additional data being entered in CM, CMDB, etc., so the data load even for things like the 5-minute recurring SLM Measurement escalation can be significant. We have configured the one that breaks it to run on a specific pool and no others are configured to use that pool. Unfortunately that doesn't mean that pool isn't shared - others can hop in that pool too if the others pools are busy. (Kind of thinking of submitting an RFE for a dedicated pool option that prevents sharing but that's another issue altogether). So - how many pools do you use? We currently have a max of 4 and obviously that's not enough. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How many escalation pools do you have...?
Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will stop appearing in the escalation log, and the only way to fix it is to bounce the admin server. There's 204 total escalations on this server, the vast majority of which are ITSM 7.6.04 base product. We are entering 4000-5000 tickets a day, with additional data being entered in CM, CMDB, etc., so the data load even for things like the 5-minute recurring SLM Measurement escalation can be significant. We have configured the one that breaks it to run on a specific pool and no others are configured to use that pool. Unfortunately that doesn't mean that pool isn't shared - others can hop in that pool too if the others pools are busy. (Kind of thinking of submitting an RFE for a dedicated pool option that prevents sharing but that's another issue altogether). So - how many pools do you use? We currently have a max of 4 and obviously that's not enough. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
I've had similar issues. What I did was 1) change my LDAP ARDBC integration to do a lower() function on the AD attributes (such as cn) that stored the login name when I pulled it in to Remedy, and 2) customized the login.jsp page to automatically set the values in the Login Name field to be lower case I believe when it lost focus. However, since then we've been using an SSO tool so it hasn't been an issue for a few years. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Thursday, September 05, 2013 12:16 PM To: arslist@ARSLIST.ORG Subject: LDAP Authentication Case Sensitivity ITSM 764 sp2; RHEL, Oracle, Weblogic Using AREALdap for authentication. From the web the user types in their network ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in all upper case letters; at least that is what I thought. Come to find out the ID is stored in mixed case; sometimes all upper, sometimes all lower and sometimes mixed. So, unless the user knows how their ID is stored in LDAP the login to Remedy will fail. I was forcing all logins to upper case when the login button was clicked but am now realizing that will not work for all IDs. Is this something I can handle in AREALDAP? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
The issue is the login on the User form must be the same as the login that the user typed into the login screen. Sent from my iPhone On Sep 5, 2013, at 3:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
their fault for not saying yes, or your fault for believing them? :D On Thu, Sep 5, 2013 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com wrote: Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could login and AD authenticate. Thank you all for your help! Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Categorizations
Kathy, Is there a reason not to use the normalization engine from within the CMDB and leave the ADDM out-of-the-box categorizations alone? You may box yourself into a corner regarding pattern updates and ADDM upgrades if you alter the existing TPLs. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Thursday, September 05, 2013 1:28 PM To: arslist@ARSLIST.ORG Subject: Categorizations ** Hi, We are looking to use TPL to correct the name on Category, Type, Item for some assets discovered in ADDM. About how long would this take to fix in ADDM using TPL? (1/2 hour, 1 hour, 2 hours? ) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LDAP Authentication Case Sensitivity
that's my thought. On Thu, Sep 5, 2013 at 1:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How many escalation pools do you have...?
I can see it in the logs. All of the escalations that have no pool defined will run in a random thread. For example, our 4th thread was defined for a custom notification-type escalation. It is the only thing that is assigned to pool 4 - but in the logs I see other threads accessing that pool - especially during those times when the escalation defined for pool 4 has died. B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, September 05, 2013 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We currently have 3 pools on a pure custom (NON ITSM) system. Where did you hear that pools are shared? According to the docs the only time an escalation specified to run in a pool (thread) will run in a different pool is if you don't define enough thread queues for the number of pools you are using. (i.e. You tell an escalation to run in pool 4 but you only have 2 escalation queues defined. The escalations set for pools 3 and 4 run in the first one instead). Escalations are delayed if another is running in the pool. Straight from the docs Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue as described in the Configuration Guide, Queues, page 27. If you assign an escalation to a pool that has no thread configured, the escalation is run by the first thread. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, September 05, 2013 5:06 PM To: arslist@ARSLIST.ORG Subject: How many escalation pools do you have...? ** Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will stop appearing in the escalation log, and the only way to fix it is to bounce the admin server. There's 204 total escalations on this server, the vast majority of which are ITSM 7.6.04 base product. We are entering 4000-5000 tickets a day, with additional data being entered in CM, CMDB, etc., so the data load even for things like the 5-minute recurring SLM Measurement escalation can be significant. We have configured the one that breaks it to run on a specific pool and no others are configured to use that pool. Unfortunately that doesn't mean that pool isn't shared - others can hop in that pool too if the others pools are busy. (Kind of thinking of submitting an RFE for a dedicated pool option that prevents sharing but that's another issue altogether). So - how many pools do you use? We currently have a max of 4 and obviously that's not enough. William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3392 / Virus Database: 3222/6639 - Release Date: 09/04/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WARNING on Microsoft MS11-030 KB2509553
I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, September 05, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start, no matter how I tried it. When starting it from services, it would try to write to an armonitor.log in the syswow folder, etc. The eventual fix that BMC came back with was to modify the 'Image Path' of the service to not include marks. The install path was C:\Program Files\BMC Software\ARSystem\armonitor.exe they just had me take the out, and everything started up fine. The best I can come up with regarding the 'reason' for this is that in x64 based systems, MS implements file system redirect to get you to the correct version of the file you are looking for...if you are a 32 bit app, and try to access various folders, you are redirected to the syswow64 folder instead. Based on the 'fix' provided, it seems that at times, MS implements a change in some process that causes the at the beginning of the image path to be misunderstood and makes c:\windows\syswow64 the 'root' of the process instead of the intended folder, which of course makes it not work because the files don't exist there. On Wed, Jun 1, 2011 at 12:48 PM, strauss stra...@unt.edu wrote: Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and the only fix is to take the security update back off. On at least one of those, after upgrading it to 7.6.04 and adding the patch back on individually, it no longer stopped the AR service from starting, but BMC Support tells me they have had reports from most supported and older versions. I have had an issue open with Microsoft since mid-April, and they had several others from ARS 7.1 sites, so it is definitely a problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee Sent: Wednesday, June 01, 2011 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Hello, Our Dev , and test box is working after the patch , but the ARS Service will not start. Does anyone have a fix for this? You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons. by Jon Gee From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 14, 2011 4:03 PM Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** That's always a bad idea walking into the unknown even if there were no known issues. You never know because of the uniqueness of your environment, you may be the first to find out an issue. Its never a good idea to alter the production without testing it on at least one other non critical environment such as a test followed by dev or acceptance.. Joe From: pascale.sterr...@daimler.com Sent: Thursday, April 14, 2011 1:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 yes that is exactly what I am saying, They were about to apply that specific patch to ALL our environments at once. Including dev , test and Prod.They are now only going to patch our dev so we can validate. And from now on will test first on our dev environment. So a HUGE thanks to Chris. I did not know that they were not patching dev first. So that was a possible close call.Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 04/14/2011 10:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: WARNING on Microsoft MS11-030 KB2509553 ** You aren't saying that your team was about to patch the production server without applying it to a sandbox or development or test environment right? I do not see the harm in applying it to a test or development environment even if it has been reported to not be working 'out of the box' - depending on what the error really is, it may be possible to tweak it to get it to work.. Joe From: pascale.sterrett@DAIMLER.COMSent: Thursday, April 14, 2011 1:42 PMNewsgroups: public.remedy.arsystem.generalTo: arslist@ARSLIST.ORGSubject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, My server team was about to install that patch next weekend. So thank you so much!! Just
Re: WARNING on Microsoft MS11-030 KB2509553
Added by the install On Thursday, September 5, 2013, Joe D'Souza jdso...@shyle.net wrote: ** I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, September 05, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start, no matter how I tried it. When starting it from services, it would try to write to an armonitor.log in the syswow folder, etc. The eventual fix that BMC came back with was to modify the 'Image Path' of the service to not include marks. The install path was C:\Program Files\BMC Software\ARSystem\armonitor.exe they just had me take the out, and everything started up fine. The best I can come up with regarding the 'reason' for this is that in x64 based systems, MS implements file system redirect to get you to the correct version of the file you are looking for...if you are a 32 bit app, and try to access various folders, you are redirected to the syswow64 folder instead. Based on the 'fix' provided, it seems that at times, MS implements a change in some process that causes the at the beginning of the image path to be misunderstood and makes c:\windows\syswow64 the 'root' of the process instead of the intended folder, which of course makes it not work because the files don't exist there. On Wed, Jun 1, 2011 at 12:48 PM, strauss stra...@unt.edu wrote: Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and the only fix is to take the security update back off. On at least one of those, after upgrading it to 7.6.04 and adding the patch back on individually, it no longer stopped the AR service from starting, but BMC Support tells me they have had reports from most supported and older versions. I have had an issue open with Microsoft since mid-April, and they had several others from ARS 7.1 sites, so it is definitely a problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WARNING on Microsoft MS11-030 KB2509553
I wonder the installer of one of the patches had a bug that did that.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 05, 2013 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Added by the install On Thursday, September 5, 2013, Joe D'Souza jdso...@shyle.net wrote: ** I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, September 05, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start, no matter how I tried it. When starting it from services, it would try to write to an armonitor.log in the syswow folder, etc. The eventual fix that BMC came back with was to modify the 'Image Path' of the service to not include marks. The install path was C:\Program Files\BMC Software\ARSystem\armonitor.exe they just had me take the out, and everything started up fine. The best I can come up with regarding the 'reason' for this is that in x64 based systems, MS implements file system redirect to get you to the correct version of the file you are looking for...if you are a 32 bit app, and try to access various folders, you are redirected to the syswow64 folder instead. Based on the 'fix' provided, it seems that at times, MS implements a change in some process that causes the at the beginning of the image path to be misunderstood and makes c:\windows\syswow64 the 'root' of the process instead of the intended folder, which of course makes it not work because the files don't exist there. On Wed, Jun 1, 2011 at 12:48 PM, strauss stra...@unt.edu wrote: Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and the only fix is to take the security update back off. On at least one of those, after upgrading it to 7.6.04 and adding the patch back on individually, it no longer stopped the AR service from starting, but BMC Support tells me they have had reports from most supported and older versions. I have had an issue open with Microsoft since mid-April, and they had several others from ARS 7.1 sites, so it is definitely a problem. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
