Qualification-based HTML email w/attachment

[Fawver, Dustin]

Greetings!

I have a need to send out an HTML email with a file attachment.  I have a 
custom form that contains a user ID, a program name and a status field.  If the 
record has a specific value in the program name and has an active status, I 
need to send an email to the value in the user ID field.  I have templates set 
up for the header, content and footer.

I tried using an escalation to perform a Notify action.  It works as far as 
sending out the message based on the qualification, but it doesn't include the 
attachment.

I used the AR System Email Messages form to create a message.  I can get it to 
send out the message successfully with the attachment.  However, when I 
populate the "AR System Server", "AR System Form" and "Qualification" fields 
under Advanced Options > Variable Replacement, it errors out but the Errors tab 
contains nothing.

Has anyone done this aside from potentially using a third-party program via a 
Run Process action?
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]
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Senior ITSM Consultant available

[Ben Chernys]

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Thanks.


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Re: Adding WorkLog on SRM Submit.

[Kevin M Candelaria]

Carl, Thanks, that's the route I wanted to take and basically set a 
qualification to only do this on Self Service reported sources incase someone 
applies a template to a new incident and the notes fields has some instructions 
it wont copy over.



I will give that a try




From: ARSList  on behalf of Carl Wilson 

Sent: Tuesday, January 23, 2018 10:43 AM
To: 'ARSList'
Subject: RE: Adding WorkLog on SRM Submit.

Hi,
A couple of suggestions:


  *   You can map the values into a Service Request field e.g. SR Type Field 1, 
and then once the Application ID is returned to the Service Request create the 
WI via custom workflow.
  *   On creation of the Incident request, have workflow on the interface 
create form that copies over the notes field into the WI fields to create the 
WI on submission.

Option 2 would be what I would suggest, it would only require a single Filter 
added to the Interface_Create form to perform this action and set the required 
WI fields on this form.

--

Kind Regards,

Carl Wilson


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M 
Candelaria
Sent: 23 January 2018 14:56
To: ARSList 
Subject: Adding WorkLog on SRM Submit.


Hello Listers,



I am wondering if anyone can point me in the right direction, I have an SRD 
that creates an incident and I have the user inputs showing up in Summary of 
the Incident it creates an the notes field.



I would like to have that same information instead show up as a worklog, I know 
at creation it cannot do that but was wondering if anyone has any insight on 
how I can achieve that.



Thanks



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RE: Adding WorkLog on SRM Submit.

[Carl Wilson]

Hi,

A couple of suggestions:

 

*   You can map the values into a Service Request field e.g. SR Type
Field 1, and then once the Application ID is returned to the Service Request
create the WI via custom workflow.
*   On creation of the Incident request, have workflow on the interface
create form that copies over the notes field into the WI fields to create
the WI on submission.

 

Option 2 would be what I would suggest, it would only require a single
Filter added to the Interface_Create form to perform this action and set the
required WI fields on this form.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M
Candelaria
Sent: 23 January 2018 14:56
To: ARSList 
Subject: Adding WorkLog on SRM Submit.

 

Hello Listers,

 

I am wondering if anyone can point me in the right direction, I have an SRD
that creates an incident and I have the user inputs showing up in Summary of
the Incident it creates an the notes field. 

 

I would like to have that same information instead show up as a worklog, I
know at creation it cannot do that but was wondering if anyone has any
insight on how I can achieve that. 

 

Thanks



 



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RE: EXTERNAL: Re: Basic AR System version 9.1.04

[Keith Sinclair]

Hi John,

We're also going from a home built 812 system to 91x. We have run into a few 
hiccups and existing minor corruption issues that were only found when we tried 
to move.

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.



From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, January 19, 2018 2:15 PM
To: ARSList 
Subject: Re: EXTERNAL: Re: Basic AR System version 9.1.04

I'm glad that you like it :)

I've worked with a few people that are using it to synchronize data across 
Remedy systemsan unintended use to be sure, but fully capable and up to the 
task :)

On Fri, Jan 19, 2018 at 1:09 PM, Reiser, John J 
> wrote:

Thanks LJ.
Innovation Suite was it.  I think I may have even tried to access the sandbox 
but lost interest.
I also want to thank you for APLRestfulAPIPlugin. It is so much easier than 
managing web services and filters for remote site interactions. I ay even try 
it out to replace a DSO operation.

Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: ARSList 
[mailto:arslist-boun...@arslist.org] On 
Behalf Of LJ LongWing
Sent: Friday, January 19, 2018 2:52 PM
To: ARSList >
Subject: EXTERNAL: Re: Basic AR System version 9.1.04

John,
An 8.x system upgrades just fine to 9.x without any issues most of the time.  
The 'no active links/filters' thing you are talking about was a potential 
future that got moved off into Innovation Suite and is not the future of Remedy 
at this point.  The major feature with 9.x as far as objects are 
'relationships'beyond that are plenty of new features, but not object 
types...and no types removed.

On Fri, Jan 19, 2018 at 12:34 PM, Reiser, John J 
> wrote:
Hello Listers,

Has anyone using inhouse created forms and workflow upgraded to 9.1.X?
Has anything changed drastically from 8.1.2?
I saw something a while ago about not using Active Links and filters anymore or 
are they just changing the names ( like when Schemas became Forms )?


Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me




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Adding WorkLog on SRM Submit.

[Kevin M Candelaria]

Hello Listers,



I am wondering if anyone can point me in the right direction, I have an SRD 
that creates an incident and I have the user inputs showing up in Summary of 
the Incident it creates an the notes field.



I would like to have that same information instead show up as a worklog, I know 
at creation it cannot do that but was wondering if anyone has any insight on 
how I can achieve that.



Thanks



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[Jen Loeffler]

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www.QBE.net
Office Line: 571-248-7490 ext. 1001
Cell: 571-455-9132

[qbe_logo]
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Haymarket, VA 20169


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Re: Off Topic - HP Support Request

[Doug Blair]

Always a good story, Stan :-). Thank you. Even if it isn’t Friday yet.

> On Jan 22, 2018, at 5:09 PM, Stan Feinstein  wrote:
> 
> Since we are off-topic, the best story I know of this kind was from my 
> friend, Bob Lee, may he rest in peace.  He was having problems with his 
> Mercury and on the way to work, heard on the radio that Henry Ford II was on 
> his honeymoon at a hotel in Monaco and they named the hotel.  Bob decided to 
> call him and ask for his help.  He called the hotel, and got connected to Mr. 
> Ford’s party.  The person answering the phone asked who this was, and Bob 
> said “Lee” which is the way he always answered that question.  They must have 
> thought it was Lee Iacocca and put him through.  Absolutely incredible but 
> that was Bob.  Mr. Ford had him call a VP in Detroit who had him call someone 
> locally.  Anyway, to make a long story shorter, he got a new engine for 
> nothing 2 days later.  
>  

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