Re: CMDB and Discovery
I think you meant to ask if the Discovery Server and be the same hardware as the AR Server. I can't give a 100% percent answer on this but what I can tell you is Configuration Discovery uses the same port as the mid tier so those applications can't be bundled on the same equipment. I also would say for performance reasons alone, FD/TD and Configuration Discovery should be installed on non-shared hardware. On Wed, May 20, 2009 at 1:56 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: One more thing, can the discovery server be the same piece of hardware as the discovery server? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Ferrigno Sent: Wednesday, May 20, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB and Discovery ** One other thing worth mentioning. The Configuration Discovery integration relies on items that are installed with EIE. When I did the integration, it failed because we only had AIE installed (which left out some of the original EIE components). The answer was installing EIE and then upgrading to AIE before performing the Configuration Discovery Integration. This was a bug in the install process and I'm not sure if it has been addressed yet. Matt On Wed, May 20, 2009 at 1:38 PM, Matt Ferrigno matthew.ferri...@gmail.com wrote: The answer depends on what discovery tool you plan to use. Here's the answer for the two that I know. Foundation Discovery/Topology Discovery: AR Server CMDB FD/TD DSL (A local copy of the DSL is also installed on the Discovery Server, the versions of DSL need to match on the Discovery and AR servers) Configuration Discovery: AR Server CMDB Configuration Discovery AIE DSL (Configuration Discovery does not require a local install of the DSL on the Discovery server as it looks to DSL on the AR Server for normalization) I believe these products have now been combined into a single product, in which case I would imagine they would use AIE to pull data into the CMDB and also utilize the DSL on the AR Server for normalization. Matt On Wed, May 20, 2009 at 1:21 PM, Roger Justice rjust2...@aol.com wrote: ** CMDB needs AR Server since it is an ARS application. All Reconciliation mapping are installed when you do the Discovery integration to CMDB. The data is passed from Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and Discovery ** BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly looking to get the data into the CMDB. I'm not concerned about presenting it in Asset Management at this point, only in populating the CMDB. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dell Inspiron 15 Laptop: Now in 6 vibrant colors! Shop Dell's full line of laptops. http://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir =http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bfhttp://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir%0A=http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bf _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB and Discovery
One other thing worth mentioning. The Configuration Discovery integration relies on items that are installed with EIE. When I did the integration, it failed because we only had AIE installed (which left out some of the original EIE components). The answer was installing EIE and then upgrading to AIE before performing the Configuration Discovery Integration. This was a bug in the install process and I'm not sure if it has been addressed yet. Matt On Wed, May 20, 2009 at 1:38 PM, Matt Ferrigno matthew.ferri...@gmail.comwrote: The answer depends on what discovery tool you plan to use. Here's the answer for the two that I know. Foundation Discovery/Topology Discovery: AR Server CMDB FD/TD DSL (A local copy of the DSL is also installed on the Discovery Server, the versions of DSL need to match on the Discovery and AR servers) Configuration Discovery: AR Server CMDB Configuration Discovery AIE DSL (Configuration Discovery does not require a local install of the DSL on the Discovery server as it looks to DSL on the AR Server for normalization) I believe these products have now been combined into a single product, in which case I would imagine they would use AIE to pull data into the CMDB and also utilize the DSL on the AR Server for normalization. Matt On Wed, May 20, 2009 at 1:21 PM, Roger Justice rjust2...@aol.com wrote: ** CMDB needs AR Server since it is an ARS application. All Reconciliation mapping are installed when you do the Discovery integration to CMDB. The data is passed from Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and Discovery ** BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly looking to get the data into the CMDB. I’m not concerned about presenting it in Asset Management at this point, only in populating the CMDB. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Dell Inspiron 15 Laptop: Now in 6 vibrant colors! Shop Dell's full line of laptops.http://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bf _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB and Discovery
The answer depends on what discovery tool you plan to use. Here's the answer for the two that I know. Foundation Discovery/Topology Discovery: AR Server CMDB FD/TD DSL (A local copy of the DSL is also installed on the Discovery Server, the versions of DSL need to match on the Discovery and AR servers) Configuration Discovery: AR Server CMDB Configuration Discovery AIE DSL (Configuration Discovery does not require a local install of the DSL on the Discovery server as it looks to DSL on the AR Server for normalization) I believe these products have now been combined into a single product, in which case I would imagine they would use AIE to pull data into the CMDB and also utilize the DSL on the AR Server for normalization. Matt On Wed, May 20, 2009 at 1:21 PM, Roger Justice rjust2...@aol.com wrote: ** CMDB needs AR Server since it is an ARS application. All Reconciliation mapping are installed when you do the Discovery integration to CMDB. The data is passed from Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and Discovery ** BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly looking to get the data into the CMDB. I’m not concerned about presenting it in Asset Management at this point, only in populating the CMDB. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Dell Inspiron 15 Laptop: Now in 6 vibrant colors! Shop Dell's full line of laptops.http://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bf _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Product Categories CMDB Verification
Each product category can be allocated to whatever modules you want them to appear in. It can be assigned to all modules, or any combination of modules that you wish. Matt Ferrigno On Wed, Oct 29, 2008 at 7:00 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** Hi All - we are going to be moving to ITSM 7 in the next few months but we wanted to verify some things before we go too far have to do a lot of rework. What we wanted to verify was the Product Catalog. We are assuming that the CMDB, Incident (Assignment Resolution), Change, Knowledge Management, ... use the same catalog (e.g., if we add something it is available in all the modules). Is that correct or am I way off base? Thanks!!! -- *Christie Pargeter * * Legacy Health System IS - Programming SR Technical Analyst * [EMAIL PROTECTED] * **System Office* tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Running Multiple Instances
List, I appologize if this has been asked before, but is it possible to run an instance of AR 7.1 and an instance of AR 5.01.02 on the same machine. I know it is possible to run multiple versions of 7.x on the same machine, but I'm unaware of the capabilities of AR 5.x Thanks Matthew Ferrigno ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Running Multiple Instances
Ah, sorry, I should have included that Installing AR Server on Windows 2003 server (5.x uses oracle 9i and 7.x will use oracle 10g, both installed locally) On Thu, Aug 21, 2008 at 4:46 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Are you asking about Server or User Tool? What platform (O/S)? I believe both can be installed at the same time (in different directories). For the server as long as they run on separate ports (and use different alias names) they should be able to. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Matt Ferrigno *Sent:* Thursday, August 21, 2008 3:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Running Multiple Instances List, I appologize if this has been asked before, but is it possible to run an instance of AR 7.1 and an instance of AR 5.01.02 on the same machine. I know it is possible to run multiple versions of 7.x on the same machine, but I'm unaware of the capabilities of AR 5.x Thanks Matthew Ferrigno __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: to open file using url
for windows clients that use internet explorer as their default browser you should be able to use the open url function with a url of g:. Intenet explorer will display this the same as windows explorer. Matt On Wed, Aug 20, 2008 at 11:59 AM, gok's [EMAIL PROTECTED] wrote: I am trying to open a file in different server apart from development server.here i don't want to open the browser i just want to open the location of file for example if it is in g: drive it should open the g drive location can any one help me here. gm -- View this message in context: http://www.nabble.com/to-open-file-using-url-tp19071470p19071470.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Cannot add product categorization in ITSM
I'm trying to add a new product categorization entry but I seem to be having some difficulty with such a simple task. I open the Product Catalog setup form, click the create button. I then enter my CI type, tier 1,2,3, product name and manufacture and set the entry to enabled as the ITSM documentation states. When I click save I get a message saying the item has been added, but when I run a search it can't be found. Has anyone experienced this? I'm on AR 7.1 patch 2, ITSM 7.03 patch 6 Thanks, Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Cannot add product categorization in ITSM
Thanks for the quick response Joe. It turns out I already had an entry for the product I was trying to add with a different tier 1,2,3 structure. On Wed, Aug 6, 2008 at 3:15 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Matt, This is because there is a temp field that is set with the entry id of what the system thinks is a similar record. Turn on the AL logging at the time of attempting to add it again and you might be able to find out why that temp field is getting set.. Joe - Original Message From: Matt Ferrigno [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 6, 2008 3:04:32 PM Subject: Cannot add product categorization in ITSM ** I'm trying to add a new product categorization entry but I seem to be having some difficulty with such a simple task. I open the Product Catalog setup form, click the create button. I then enter my CI type, tier 1,2,3, product name and manufacture and set the entry to enabled as the ITSM documentation states. When I click save I get a message saying the item has been added, but when I run a search it can't be found. Has anyone experienced this? I'm on AR 7.1 patch 2, ITSM 7.03 patch 6 Thanks, Matt __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Anyone know of any good free blogs?
Hey now we're talking about something that I can help with. First of, you can use a standard html to display a blog provided by a third party service, though you would have to use javascript and some ajax to pull the information to you site. This gets a little messy and is not really the best solution, though I have done this before and it gets the job done. A better solution would be to use a third party app that's integrated into your site. For this first decided on what language is good for your environment, php, asp, asp.net, or cold fusion. This will most likely be determined by your current envirmonet. If you end up going the asp.net route I can recommend quite a few good applications that are worth looking into. I have alot of experience with asp.net and ajax development so feel free to email me off the list if you want. Matt Ferrigno On 6/13/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: Well, what we have been tasked with is to find a blog that we can add to our website. This particular website is HTML. The blog would need to be embedded in our HTML. We are hoping to change the above requirement to allow us to link to a blog that is hosted by another site, but that is still in negotiation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, June 13, 2008 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Anyone know of any good free blogs? One of the primary factors will be the languages you can/will support on the web server. Try narrowing it down using that: java, php, ruby, python, etc. Axton On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** We have a request to look into adding a blog to our website. Does anyone know of any good, free blog tools that we could embed into our website? I really don't know much about blogs, I've used and read some, but never looked into actually moderating or creating one. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ASP.Net code (Web page accessing ITSM 7 Incidents)
Kevin, I agree with Matt. Download the the .net framework from the BMC develoer site. I'm not sure if you're using vb.net or c#, but here's an example of authenticating a user with asp.net in vb.net. You'll need to reference the BMC.ARSystem namespace. Just follwo the direction for seting up the remedy .net api and that should get you started. ARServer.Login(Me.txtServerName.Text, Me.txtUserName.Text, Me.txtPassword.Text, ) Dim isAdmin, isSubAdmin, isCustomize As Boolean ARServer.VerifyUser(isAdmin, isSubAdmin, isCustomize) Hope this helps Matt Ferrigno On 5/9/08, Matt Reinfeldt [EMAIL PROTECTED] wrote: ** Kevin, Go to http://developer.bmc.com and search for AR System .NET and COM API 7.1. That will allow you to use the Remedy API for the functions you need (no reason to reinvent the wheel!). Good luck, Matt Reinfeldt *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kevin Pulsen *Sent:* Friday, May 09, 2008 9:45 AM *To:* arslist@ARSLIST.ORG *Subject:* ASP.Net code (Web page accessing ITSM 7 Incidents) ** Hello everyone and happy Friday! I am extremely new to asp.net coding, couple of days to be exact. Here is what I have done so far - 1. Downloaded and installed MS Visual Web Developer 2008 Express Edition. 2. Created a SQL DataSource connection to my SQL 2005 ARSystem database 3. I am able to pull all data (Incidents that are currently in - Views, HPD_Help_Desk form) Ok here is where I need some help - What I would like to do 1. Login Page (Check your Remedy LoginID and password from CTM:People form) 2. Based upon your Remedy LoginID show you only your Incidents you have open etc. 3. Update your Incidents if needed. I've seen this done before, so I know it's possible. I searched the ARSList, ASP.Net, BMC Developer Community and MSDN to no avail on some sample code I hope someone is willing to share some asp.net code, or where I can find some sample code. Current system - AR Server 7.1 patch 002 Service Desk (Incident Problem Patch 7) Mid-Tier SQL 2005 If there is any other information required please let me know. Thanks and have a great weekend. Kevin P. -- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues sending emails even though service is running
Are you sure you are running patch 6 on the email engine? I ran into a problem at one point with because email engine pre-patch 2 does not delete temporary files. In which case the temp folder filled up with over 1 million files and caused poor performance of the email engine (about 6 emails per minute). A simple resart of the email engine did not fix the issue. We had to remove all the temporary files in the directory. On 5/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process usually takes a while to stop so I have started doing a full service start/stop instead of a restart, and sometimes I have to kill the process. We usually we only have an issue if we have to restart the ARS service or if the Exchange mailbox is unavailable for some reason (configured for MAPI). A fresh OS restart and the email engine fires up fine. What we have had to do lately when email stops processing is: •Stop the service/kill the process •Delete the pending email messages that are waiting to be sent (export them first) •Move the incoming emails that are waiting in Exchange from the inbox •Start the service and try sending a new message (repeat until it will process the message(s)) •Move the incoming email back to the Inbox (verify they are processed) •Import the previously deleted records I have noticed this issue in the previous shop where I worked at too, on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some threads on the list where it looks like similar issues but no resolutions or how many others have seen this behavior. Thanks, Jason ARS/Email 7.0.1 P6 Windows 2003 MS SQL 2005 SP 2 Java 1.4.2_14 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues sending emails even though service is running
Jason, I'm not sure the exact purpose of the .tmp file, but if I had to guess ... It's most likely a .eml file that the email engine passes to the mail server, but uses a .tmp extention to identify it as temporary since once it is sent to the mail server it is no longer needed on the AR server. Anyway, Since you went to patch 006 a while ago and are just now seeing this problem, I'm assuming that this is not that cause of your issue. Though, there's always room for hope. Good luck with your problem. Regards, Matt Ferringo On 5/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** Hi Matt, Yes it is definitely patch 6. loaded libraryApplication has started Version: 7.0.01 Patch 006 200712011959 Using JRE: 1.4.2_14 I didn't know that the email service created temp files. I just took a look in C:\Documents and Settings\username that service runs as\Local Settings\Temp and there are +484k files named like E2_100234.tmp. According to the dates they haven't been created in a while so we unknowingly fixed it in the last few months when we brought it up from no patch. Looks like we have some clean up to do. I can see that if the service has to search through all of these that it could cause some issues even if it isn't creating new files. We'll delete them and see if that fixes the issue. Thanks for the tip! Does anybody know the purpose of these temp files? Thanks, Jason On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno [EMAIL PROTECTED] wrote: ** Are you sure you are running patch 6 on the email engine? I ran into a problem at one point with because email engine pre-patch 2 does not delete temporary files. In which case the temp folder filled up with over 1 million files and caused poor performance of the email engine (about 6 emails per minute). A simple resart of the email engine did not fix the issue. We had to remove all the temporary files in the directory. On 5/7/08, Jason Miller [EMAIL PROTECTED] wrote: ** Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process usually takes a while to stop so I have started doing a full service start/stop instead of a restart, and sometimes I have to kill the process. We usually we only have an issue if we have to restart the ARS service or if the Exchange mailbox is unavailable for some reason (configured for MAPI). A fresh OS restart and the email engine fires up fine. What we have had to do lately when email stops processing is: •Stop the service/kill the process •Delete the pending email messages that are waiting to be sent (export them first) •Move the incoming emails that are waiting in Exchange from the inbox •Start the service and try sending a new message (repeat until it will process the message(s)) •Move the incoming email back to the Inbox (verify they are processed) •Import the previously deleted records I have noticed this issue in the previous shop where I worked at too, on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some threads on the list where it looks like similar issues but no resolutions or how many others have seen this behavior. Thanks, Jason ARS/Email 7.0.1 P6 Windows 2003 MS SQL 2005 SP 2 Java 1.4.2_14 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IM 7: Do you have this filter? INT:HPDSLM:INC:SetSLMTableParameter_100
I have it OOTB, IM 7.0.1 patch 003 On 11/8/07, Rabi Tripathi [EMAIL PROTECTED] wrote: If you have Incident Management 7, can you tell me if you have this out of box filter or not? INT:HPDSLM:INC:SetSLMTableParameter_100 And tell me your IM version/patch. Mine is 7.0.2 p5. I'm told it's supposed to be there, but my installation doesn't have it. This is related to 'SLMLookupTblKeyword' field on incidents being blank...issue I reported recently. Thanks. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: New ITSM Dataload Utility
Hey David, I used this last week, on AR 7.0.01 patch for without any major issues for the product catalog. Though the first time I ran it, something strange happened and the validation didn't go through. I went into the DLD:Thread Manager form, ran an unqualified search and deleted all the results. Then I ran the validation again and it worked fine. I'm a little confused though, are you not seeing any data on the data load console screen, or the form that holds the actual data? also, did you check the logs of in the dataloads directory to see if there were any errors importing the data? -Matt On 10/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Dave, I haven't used that, but I have used the advanced version of Effective Technologies' Datalink tool, and that seems to work fine for adding user perms. Rick On 10/30/07, David Charters [EMAIL PROTECTED] wrote: ** Listers, I am trying to use the latest ITSM Dataloader from BMC for loading foundation data into ITSM. I am having issues with it. Has anyone used this tool successfully? I am having the following challenges: Data is not showing up in the Data Validation screen, this worked before and now it does not. How do I get support groups and permissions loaded for the users, it seems that you have to create a template for each user? Regards, David Charters 317-873-2564 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to get current field accessibility in Active Link workflow
You could have a temp field hold that value. Then just have the workflow that enables/disables the field set the value of the new temp field also. Then you can reference that field for the current accessibility. Regards, Matt On 10/23/07, Albert Bihler [EMAIL PROTECTED] wrote: Hi list, is there a way to get the current accessibility (read/write, read only, diabled) of a field using Active link workflow? We want to avoid some Active Links that run on Return if the field access is read only at the time the user fires the workflow. Or does anybody know of a way to work around Remedys behaviour to fire workflow on Return on fields that are read only? What comes in mind is to change the field to disabled. Any other options? Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to pass Date/Time varible to SQLstatement
Date Time strings in SQL 2000 should be encased in #' so your end query should essentially look like this: Select sum(C901001003-C901001002) from T255 Where C3 #10/7/2007 12:00:00 AM# Hope This Helps, Matt On 10/9/07, Bao, Hui-Qing [EMAIL PROTECTED] wrote: ** Hello All, I have a SQL statement in Set Field action, and I have to pass a Date/Time variable ($Start Date1$) to the query: Select sum(C901001003-C901001002) from T255 Where C3 $Start Date1$ I got incorrect syntax error. The sql statement looks like this the database log: Select sum(C901001003-C901001002) from T255 Where C3 10/7/2007 12:00:00 AM I know Remedy store Date/Time as integer in the database (by the way, we are using MS SQL 2000), I wonder if there is any function I can use to convert Date/Time to Int before I can pass the variable to the query??? I tried server side table loop to perform the same task, but since the table is huge (couple hundreds thousands of records) always get time out, so I figure I have to use direct SQL. I opened a ticket with BMC last week, they just sent me the pdf of DatebaseRefGuide. Please help!! Hui __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: .NET and ARAPI 7.X
Hi Dick, I might be able to lend a hand. I have a lot of experience with asp.net. Is there anyway I could see you aspx file and code behind file? Also, do you get any errors when you compile the project? -Matt On 8/6/07, Dick Prinsén [EMAIL PROTECTED] wrote: ** Hello. I am trying to make a .Net webpage using the arapi.net 7.x. but it will not work. I have registered BMC.ARSystem.dll in the project (I am using VisualStudio 2003), and compiles an empty page. When I'm running the page I get this error message: * === Pre-bind state information === LOG: DisplayName = BMC.arnettoc (Partial) LOG: Appbase = file:///c:/inetpub/wwwroot/Redirect* LOG: Initial PrivatePath = bin Calling assembly : (Unknown). === LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind). LOG: Post-policy reference: BMC.arnettoc LOG: Attempting download of new URL *file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary* ASP.NETFiles/redirect/ef7e644a/23ad3967/BMC.arnettoc.DLL. LOG: Attempting download of new URL *file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary* ASP.NETFiles/redirect/ef7e644a/23ad3967/BMC.arnettoc/BMC.arnettoc.DLL. LOG: Attempting download of new URL *file:///c:/inetpub/wwwroot/Redirect/bin/BMC.arnettoc.DLL*. LOG: Publisher policy file is not found. LOG: No redirect found in host configuration file (C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet.config). LOG: Using machine configuration file from C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\config\machine.config. LOG: Post-policy reference: BMC.arnettoc, Version=7.1.2721.20142, Culture=neutral, PublicKeyToken=d7f297a1a3a0b420 Versionsinformation: Microsoft .NET Framework-version:1.1.4322.2379; ASP.NET-version:1.1.4322.2379 All dll's are in placed in the project bin folder. If I make a concole or windows program, it will work fine. Can anybody tell me what I have forgotten or done wrong? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
