ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
I'm getting ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI when trying to submit request through the requestor console. Searching through old posts I see that for others the problem was a missing libcaieventcmd.so I'm looking for this file, can someone tell me where I can find it? Looking at the patch 6 install directoy I see every version of that file except one for windows. Any help appreciated. OS Win Server 2003 ARServer 7.0.1 patch 6 ITSM 7.0.3 patch 6 Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
Is it safe to assume that you have performed the necessary configuration of the CAI plugin for the Requester Console that is a post installation task for ITSM 7? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 29, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI ** I'm getting ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI when trying to submit request through the requestor console. Searching through old posts I see that for others the problem was a missing libcaieventcmd.so I'm looking for this file, can someone tell me where I can find it? Looking at the patch 6 install directoy I see every version of that file except one for windows. Any help appreciated. OS Win Server 2003 ARServer 7.0.1 patch 6 ITSM 7.0.3 patch 6 Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
I'd like to say yes, but its been awhile since I've done the installation. This is a dev box, so while not everything has been tested, I haven't really come across any other issues other than this one. So, not sure how/why its missing. Again if someone can supply/tell me where to find this file, I suggest what else might be wrong, I'd really appreciate it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/29/08 10:28 AM ** Is it safe to assume that you have performed the necessary configuration of the CAI plugin for the Requester Console that is a post installation task for ITSM 7?Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 29, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI ** I'm getting ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI when trying to submit request through the requestor console. Searching through old posts I see that for others the problem was a missing libcaieventcmd.so I'm looking for this file, can someone tell me where I can find it? Looking at the patch 6 install directoy I see every version of that file except one for windows. Any help appreciated. OS Win Server 2003 ARServer 7.0.1 patch 6 ITSM 7.0.3 patch 6 Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
Look in your ar.conf for the referenced plugin file. If you are on Windows, the file extension will be .dll, not .so. Also look in the plug-in logs to see if arplugin is not finding a particular dll referenced in ar.conf. If neither of the above is the case, then in all likelihood, the ar.conf file is not referencing the dll that provides this plug-in function. Axton Grams On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I'd like to say yes, but its been awhile since I've done the installation. This is a dev box, so while not everything has been tested, I haven't really come across any other issues other than this one. So, not sure how/why its missing. Again if someone can supply/tell me where to find this file, I suggest what else might be wrong, I'd really appreciate it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/29/08 10:28 AM ** Is it safe to assume that you have performed the necessary configuration of the CAI plugin for the Requester Console that is a post installation task for ITSM 7? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 29, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI ** I'm getting ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI when trying to submit request through the requestor console. Searching through old posts I see that for others the problem was a missing libcaieventcmd.so I'm looking for this file, can someone tell me where I can find it? Looking at the patch 6 install directoy I see every version of that file except one for windows. Any help appreciated. OS Win Server 2003 ARServer 7.0.1 patch 6 ITSM 7.0.3 patch 6 Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI
I searched the whole HD and couldn't find the file. I was hoping to avoid doing a reinstall, as I'm hoping that if I acquired this file this would be fixed. Possibly in the initial setup I missed a step. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/29/08 11:07 AM Look in your ar.conf for the referenced plugin file. If you are on Windows, the file extension will be .dll, not .so. Also look in the plug-in logs to see if arplugin is not finding a particular dll referenced in ar.conf. If neither of the above is the case, then in all likelihood, the ar.conf file is not referencing the dll that provides this plug-in function. Axton Grams On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I'd like to say yes, but its been awhile since I've done the installation. This is a dev box, so while not everything has been tested, I haven't really come across any other issues other than this one. So, not sure how/why its missing. Again if someone can supply/tell me where to find this file, I suggest what else might be wrong, I'd really appreciate it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/29/08 10:28 AM ** Is it safe to assume that you have performed the necessary configuration of the CAI plugin for the Requester Console that is a post installation task for ITSM 7? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 29, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI ** I'm getting ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI when trying to submit request through the requestor console. Searching through old posts I see that for others the problem was a missing libcaieventcmd.so I'm looking for this file, can someone tell me where I can find it? Looking at the patch 6 install directoy I see every version of that file except one for windows. Any help appreciated. OS Win Server 2003 ARServer 7.0.1 patch 6 ITSM 7.0.3 patch 6 Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
