Re: Cancelling Service Requests
Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Irina, Move it Submitted =Planning and thn cancel from SRM:Request form. Br, On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- BEST REGARDS Abdul Haque +966531861850 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Thank you Abdul. Solved. BR, Irina 2014-09-03 12:59 GMT+03:00 Abdul Haque Mohd. Farooque abdulhaqu...@gmail.com: ** Hi Irina, Move it Submitted =Planning and thn cancel from SRM:Request form. Br, On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Ashish, No entries was found in that form that would have the necessary SR ID. BR, Irina 2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com: ** Hi Irina, There would be some network glitches due to which it got stuck in submitted status. Follow the below steps to cancel it : 1. Go to SRM :AppInstanceBridge and search the Request by request number. 2. Move the status from submitted to cancelled. Thanks, Ashish Pandey Specialist - ITSM Tools On 03-Sep-2014 11:23 am, Irina Solarcuka irinase...@gmail.com wrote: ** Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- BEST REGARDS Abdul Haque +966531861850 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Cancelling Service Requests
Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cancelling Service Requests
Hi Tauf, I'm trying to move from Submitted-Cancelled. I've tried to perform your suggested scenario but this fault with the same error. BR, Irina 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com: ** Are you trying to do this straight from the SRM:requests form? If so, you have to go from pending to in progress, and then cancelled. That is, if you want to follow the workflow rules. If you go straight to cancelled or closed, you will probably get the error. Sent from my iPhone On Sep 2, 2014, at 9:39 AM, Irina Solarcuka irinase...@gmail.com wrote: ** Hi, I've tried to perform the subject with Admin permissions but I got the following: You do not have permission to move to the status of Cancelled. Enter a valid Status in the Status field. (ARERR 1291115) Does somebody know what permission I need? BR, Irina Solarcuka _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
