Re: ITSM ERD
Hi Gary... I don't think there is an ERD in the traditional sense for ITSM. The only way one could create an ERD would be to treat each form as a virtual table. With that being said - we created a type of ERD for ITSP4 (the predecessor for current ITSM Suite). That ERD was massive and time consuming. We had to create some proprietary methods for representing tables fields and some of the other components. Even then - we still did not feel that we captured all the elements. I would be very interested to see if there is a ERD for the ITSM suite. We abandoned the notion of trying to create ERD's - and replaced it with the Abydos Analyzer. We found that we could use this tool to discover just about all any developer needs to know in terms of what is related to any given form. And no - I don't work for Abydos. Analyzer is just a good tool for looking at ERD type relationships. On Jul 13, 1:39 am, Mark Herring mherr...@abydos-workflow.com wrote: You can use Abydos Analyser to generate ERDs for any ITSM application by using the Form Relationship Diagram. Seewww.abydos-workflow.comfor more information and free trial. Mark Herring Abydos -Original Message- From: Gary Dries [mailto:gary.dr...@gmail.com] Sent: 12 July 2011 21:57 Subject: ITSM ERD Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMCR RemedyR IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. -- GARY DRIES Remedy Administration and Development Contractor - HP Enterprise Services US Army ___ _ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM ERD
** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, Best regards. Kas On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC Remedy IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: ITSM ERD
Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data [a join to a join to a join to a join], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support supp...@arsmarts.com wrote: ** ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me ( kais.albas...@arsmarts.com) for information, demo, Best regards. Kaïs On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM ERD
There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his dog. Rick On Wed, Jul 13, 2011 at 7:35 AM, Axton axton.gr...@gmail.com wrote: ** Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data [a join to a join to a join to a join], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support supp...@arsmarts.com wrote: ** ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, Best regards. Kaïs On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM ERD
You might be lucky to have it look this simple: http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI/Azc/b0dy8ZmgB6M/s1600/Gephi%2BNetwork%2BDiagram.png http://scienceresearchprojects.com/images/control_theory_complex_networks_social_network.gif Axton Grams On Wed, Jul 13, 2011 at 9:52 AM, Rick Cook remedyr...@gmail.com wrote: ** There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his dog. Rick On Wed, Jul 13, 2011 at 7:35 AM, Axton axton.gr...@gmail.com wrote: ** Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data [a join to a join to a join to a join], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support supp...@arsmarts.com wrote: ** ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, Best regards. Kaïs On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM ERD
** I totally agree with Axton: the ERD concept does not really apply to Remedy. However, as ARSmarts offers similar functionality to the ITMasters product, we think we are quite close to an ERD. It is also correct that an "ERD" of ITSM7x is rather heavy, but we implemented a number of functionalities that make these graphs more readable. Anybody interested should give it a try. The evaluation version is free (just register on our website) and we will certainly appreciate your feedback. Kas kais.albas...@arsmarts.com On 13/07/2011 16:35, Axton wrote: ** Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data[a join to a join to a join to a join], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support supp...@arsmarts.com wrote: ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, Best regards. Kas On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC Remedy IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: ITSM ERD
lol From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 13 July 2011 16:37 To: arslist@ARSLIST.ORG Subject: Re: ITSM ERD ** You might be lucky to have it look this simple: http://4.bp.blogspot.com/_igHirnXNoBY/TU6_TmwddeI/Azc/b0dy8ZmgB6M/s1 600/Gephi%2BNetwork%2BDiagram.png http://scienceresearchprojects.com/images/control_theory_complex_networks_so cial_network.gif Axton Grams On Wed, Jul 13, 2011 at 9:52 AM, Rick Cook remedyr...@gmail.com wrote: ** There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his dog. Rick On Wed, Jul 13, 2011 at 7:35 AM, Axton axton.gr...@gmail.com wrote: ** Generating an ERD for Remedy applications is going to be problematic. ERDs make some assumptions that don't necessarily apply to Remedy applications: - Data normalization (apps that operate on a normalized data model are tricky to write due the tight binding between the UI and the data model; couple this with the limited capabilities of accessing referenced data [a join to a join to a join to a join], and you have a scenario where designing and app with a normalized data model is difficult and time/cost prohibitive). - Referential integrity (through constraints and cascading operations) is necessary for a true ERD to be reliable in terms of what it's trying to portray. These things can be enforced through filters, to varying degrees of success, but trying to map what's in your filters to an ERD is probably not feasible, at least in a systematic way. There are some things that an ERD is not designed to represent that Remedy frequently does: - push fields (to some other form) - set fields (from some other form) - value selection through menus ITMasters used to generate the closest thing to an ERD that could be represented, but for those of you who have been around long enough to know what that looked like against the then current version of Help Desk, it was nearly impossible to read due to the complexity of the model that was rendered. Axton Grams On Wed, Jul 13, 2011 at 8:06 AM, Support supp...@arsmarts.com wrote: ** Hi Gary, You can have a look at ARSmarts (www.arsmarts.com). ARSmarts generates ERD for any AR System based application (see the Grapher module on this page http://www.arsmarts.com/Screenshots). ARSmarts diagrams are clickable, you can move Forms, printable, can be saved as pictures, can be documented, . You can register on our website (http://www.arsmarts.com/Register) to gain access to the evaluation version of ARSmarts, and obviously contact me (kais.albas...@arsmarts.com) for information, demo, Best regards. Kaïs On 12/07/2011 22:57, Gary Dries wrote: Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM ERD
You can use Abydos Analyser to generate ERDs for any ITSM application by using the Form Relationship Diagram. See www.abydos-workflow.com for more information and free trial. Mark Herring Abydos -Original Message- From: Gary Dries [mailto:gary.dr...@gmail.com] Sent: 12 July 2011 21:57 Subject: ITSM ERD Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMCR RemedyR IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via my Sales Rep and their Help Desk I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to 2500 plus tables Thanks in advance for any assistance. -- GARY DRIES Remedy Administration and Development Contractor - HP Enterprise Services US Army ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
