Re: Process Designer help
Hi Chris, That is fine as well. Still struggling to find where the problem is. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Have you tried running a process from the Process Designer Sample Form? If no luck, try it with filter logging on to confirm what is happening (or not). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 30 July 2013 13:21 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, That is fine as well. Still struggling to find where the problem is. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
In process designer configuration page, you can enable debug logs and review that log along with server side filter logs. Did you checked any of the sample processes working? Regards, Vaibhav Wadekar On 29-Jul-2013 12:58 PM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** hi, We have installed ITSM 8.0 along with Process designer 8.3.2. We are trying to execute the example process (Creation/association of problem ticket to the major incident). Every configuration steps are executed as per the documentation, but auto tasks are not generated as per the process definition. We are new to Process Designer. Can you please help 1) Where do we find the log files of process execution? 2) can we use local files generated from midtier to debug the issues, if yes are there any specific pattern of workflows which we need to check? 3) Are there any specific server side configuration checks to be done? Thanks. Vijay Paulraj Virtusa was recently featured in 2012 Forbes List of 100 Best Public Companies In America with revenue of less than $1B, 2012 Global Services 100 and 2012 FinTech 100 among others. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
We enabled those as well (both form type and server type). but logs are not getting generated. - Why are these not getting generated? - Permission issues? This is the first sample process we are executing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Vijay, Did you install and run PDICT as part of the installation? If so did it run successfully? Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 08:39 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help We enabled those as well (both form type and server type). but logs are not getting generated. - Why are these not getting generated? - Permission issues? This is the first sample process we are executing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Chris, Yes we did that without any errors. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
OK, the next thing to try will be that the Process is in the Live status. Also, you need to have your process mapping configured which is where you specify the conditions upon which the process is created for Incidents, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 12:55 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, Yes we did that without any errors. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
