Mid Tier: how to show Hour glass when Active Link working on a form
Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Upgrade
List, We are moving our servers from HP-UX to AIX 5.3 or 6.1 in the near future and need to know if we will need to upgrade. If no upgrade is needed or is needed, how do we get the software ? Any other hints on what we would need ? Our current environment is Server 6.03 patch 20 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Upgrade
Hi, I'm not sure 6.03 is supported anymore. So you will probably have to upgrade. I would advise you to upgrade your clients to whatever AR Server version you are using too. You can get the software from the BMC support patches section. There, you can find a directory called Installers this is the installation bundled with the latest patches etc. Kind regards Danny Kellett From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Roach Sent: 07 January 2009 12:50 To: arslist@ARSLIST.ORG Subject: Server Upgrade ** List, We are moving our servers from HP-UX to AIX 5.3 or 6.1 in the near future and need to know if we will need to upgrade. If no upgrade is needed or is needed, how do we get the software ? Any other hints on what we would need ? Our current environment is Server 6.03 patch 20 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: My New Job!
Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
Oracle does not think this way Oracle OpenWorld 2009 will take place as usual. They have three main events in 2009: Latin America: March 10-12 Tokyo: April 22-24 San Francisco: October 11-15 http://www.oracle.com/openworld/2008/index.html So my point is, it all depends on what a company and its customers and partners expect from its conference. If you only view this as a cost burden, you may as well cancel it altogether. If you view this as big opportunity to drive business, then you go ahead with it and make sure you meet the expectations. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Chapin, John Sent: Tue 01/06/09 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards I doubt that the decision was more complicated than comparing cost of event with projected attendance. The cost of the event probably has not changed significantly, but the projected attendance must be way, way down. Lots of companies have travel restrictions because of the horrible condition of the economy. Spending any amount of money on conventions just doesn't fly these days. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Tuesday, January 06, 2009 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** I wonder if the current financial climate is just an excuse not to have it. Howard On Tue, Jan 6, 2009 at 1:53 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Heck... Cisco just shut down it's Houston TAC for Support and sent it to India! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Tuesday, January 06, 2009 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** Has anyone else heard rumors of a Cisco buyout of parts or all of BMC Software - resulting from the California blade server rollout? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, January 06, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Not only that, but the market had crashed too, and even worse, peregrine acquired Remedy, which initially questioned peregrine's commitment to ARS. That in itself put many implementation projects on hold back then. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 01/06/09 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards As I recall, 1300 people attended the rug after the dot com bust. The market wasn't any worse then than now. Did any BMC customer or partner get asked whether they would attend? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: VanSickle, James W james.vansic...@contractor.cmc.com Date: Tue, 6 Jan 2009 11:27:18 To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards There is also another side to this as well. How many companies in the current financial climate can or are willing to send some or all of their Remedy teams to such a conference? If I was a manager trying to keep costs down, I might have a difficult time justifying plane tickets, hotel fees, car rental, and other travel expenses for such a conference. BMC could have some very justified fears that attendance would be too low to be worth the effort, and that a number of third-party vendors may also keep their staff away in efforts to save costs. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified
Re: Mid Tier: how to show Hour glass when Active Link working on a form
No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: My New Job!
Congratulations, Mark! I hope we'll still hear from you on occasion? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: My New Job!
Yes, congratulations, Mark. I predict we will see many more consummate Remedy pros like you reinvent themselves and branch out into other non-Remedy things. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, January 07, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: My New Job! ** Congratulations, Mark! I hope we'll still hear from you on occasion? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Upgrade
6.03 is still supported - but not for much longer. I would download the software you need ASAP. You should be able to get everything for any OS off of the patch site. If not call your sales rep and/or tech support and they will get you hooked up. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Wednesday, January 07, 2009 7:01 AM To: arslist@ARSLIST.ORG Subject: Re: Server Upgrade ** Hi, I'm not sure 6.03 is supported anymore. So you will probably have to upgrade. I would advise you to upgrade your clients to whatever AR Server version you are using too. You can get the software from the BMC support patches section. There, you can find a directory called Installers this is the installation bundled with the latest patches etc. Kind regards Danny Kellett From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Roach Sent: 07 January 2009 12:50 To: arslist@ARSLIST.ORG Subject: Server Upgrade ** List, We are moving our servers from HP-UX to AIX 5.3 or 6.1 in the near future and need to know if we will need to upgrade. If no upgrade is needed or is needed, how do we get the software ? Any other hints on what we would need ? Our current environment is Server 6.03 patch 20 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst gary.ro...@kennametal.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ Information from ESET NOD32 Antivirus, version of virus signature database 3746 (20090107) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
Hi Mark, Congrates for your new job. Best Regards, Manoj On Wed, Jan 7, 2009 at 8:24 PM, Mark m...@mainhelpdesk.com wrote: ** Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Mark m...@mainhelpdesk.com Date: Wed, 7 Jan 2009 08:54:19 To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: My New Job!
Congrats Mark! That's very good news! Thanks, Leah _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, January 07, 2009 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: My New Job! Congratulations, Mark! I hope we'll still hear from you on occasion? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, January 07, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry _ From: Mark Date: Wed, 7 Jan 2009 08:54:19 -0600 To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: My New Job!
Further congrats - goes to show that quality developers/managers/professionals should always be able to find employment regardless of the economic situation. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: 07 January 2009 15:16 To: arslist@ARSLIST.ORG Subject: Re: My New Job! Yes, congratulations, Mark. I predict we will see many more consummate Remedy pros like you reinvent themselves and branch out into other non-Remedy things. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, January 07, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: My New Job! ** Congratulations, Mark! I hope we'll still hear from you on occasion? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:54 AM To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
Short term vision over a long term one.. does that sound familiar? Joe ** From: Guillaume Rheault guilla...@dcshq.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 9:59:33 AM Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Oracle does not think this way Oracle OpenWorld 2009 will take place as usual. They have three main events in 2009: Latin America: March 10-12 Tokyo: April 22-24 San Francisco: October 11-15 http://www.oracle.com/openworld/2008/index.html So my point is, it all depends on what a company and its customers and partners expect from its conference. If you only view this as a cost burden, you may as well cancel it altogether. If you view this as big opportunity to drive business, then you go ahead with it and make sure you meet the expectations. -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Chapin, John Sent: Tue 01/06/09 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards I doubt that the decision was more complicated than comparing cost of event with projected attendance. The cost of the event probably has not changed significantly, but the projected attendance must be way, way down. Lots of companies have travel restrictions because of the horrible condition of the economy. Spending any amount of money on conventions just doesn't fly these days. From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 07, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry From: MarkDate: Wed, 7 Jan 2009 08:54:19 -0600 To: arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: OT: My New Job!
Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of various disorderly and drunken activities, with a heavy portion of debauchery. Actually I think UNT was Christopher Strauss and can't remember, I think he went up to the Northwest. Mark _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, January 07, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, January 07, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry _ From: Mark Date: Wed, 7 Jan 2009 08:54:19 -0600 To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
I was at UNT with Chris from 2002-2004. I went to Atlanta from 2004-2008, Now I am in Houston with BMC. If I am ever in Austin, I will look you up if you are up for a beer and maybe some disorderly and drunken activities. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote: ** Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of various disorderly and drunken activities, with a heavy portion of debauchery. Actually I think UNT was Christopher Strauss and can't remember, I think he went up to the Northwest. Mark -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Remedy Maniac *Sent:* Wednesday, January 07, 2009 9:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: My New Job! ** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Wednesday, January 07, 2009 9:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry -- *From*: Mark *Date*: Wed, 7 Jan 2009 08:54:19 -0600 *To*: arslist@ARSLIST.ORG arslist@ARSLIST.ORG *Subject*: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (and change it back when finished). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
Is that busy icon something that I need to configure in mid-tier? Did not find anything in the mid tier document. I am on 7.1 mid-tier. LJ Longwing wrote: No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
Sorry I misspoke...I was speaking of 'within remedy'...but yes...there are many things available when you step outside the remedy box. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (and change it back when finished). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
AXTON! Your him! Absolutely, we have beer here! plenty wonder why I thought you went north? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, January 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** I was at UNT with Chris from 2002-2004. I went to Atlanta from 2004-2008, Now I am in Houston with BMC. If I am ever in Austin, I will look you up if you are up for a beer and maybe some disorderly and drunken activities. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote: ** Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of various disorderly and drunken activities, with a heavy portion of debauchery. Actually I think UNT was Christopher Strauss and can't remember, I think he went up to the Northwest. Mark _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, January 07, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, January 07, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry _ From: Mark Date: Wed, 7 Jan 2009 08:54:19 -0600 To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
No it comes pre-configured. Check page 115 of the mid-tier manual titled 'modifying the wait cursor' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form Is that busy icon something that I need to configure in mid-tier? Did not find anything in the mid tier document. I am on 7.1 mid-tier. LJ Longwing wrote: No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
I was at New York Life Insurance, which probably gives the impression of 'up north'. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 7, 2009 at 10:17 AM, Mark m...@mainhelpdesk.com wrote: ** AXTON! Your him! Absolutely, we have beer here! plenty wonder why I thought you went north? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Axton *Sent:* Wednesday, January 07, 2009 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: My New Job! ** I was at UNT with Chris from 2002-2004. I went to Atlanta from 2004-2008, Now I am in Houston with BMC. If I am ever in Austin, I will look you up if you are up for a beer and maybe some disorderly and drunken activities. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jan 7, 2009 at 9:48 AM, Mark m...@mainhelpdesk.com wrote: ** Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of various disorderly and drunken activities, with a heavy portion of debauchery. Actually I think UNT was Christopher Strauss and can't remember, I think he went up to the Northwest. Mark -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Remedy Maniac *Sent:* Wednesday, January 07, 2009 9:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: My New Job! ** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Wednesday, January 07, 2009 9:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry -- *From*: Mark *Date*: Wed, 7 Jan 2009 08:54:19 -0600 *To*: arslist@ARSLIST.ORG arslist@ARSLIST.ORG *Subject*: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
Also note that the wait cursor appears for specific situations. From the What's New in 7.1.00 documentation: Users will see a wait cursor for the following actions: Submit Modify ModifyAll Search Table Refresh Additionally, users will see a Loading... message when a page is loading. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it comes pre-configured. Check page 115 of the mid-tier manual titled 'modifying the wait cursor' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form Is that busy icon something that I need to configure in mid-tier? Did not find anything in the mid tier document. I am on 7.1 mid-tier. LJ Longwing wrote: No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
I have tried this in past and I can get the hourglass to appear. I have some set fields that also need to happen from the active links. What happens is that the set fields are set and then the run process fires which gives the hour glass after the set fields are done which take some time due to the lookups. I have tried to have 2 active links with the first active link to only have the JavaScript, but the set fields fire first. Is there a way to force the run process to fire first like you would with a filter using `! Gary Shoemaker Sandia National Laboratories However beautiful the strategy, you should occasionally look at the results. Sir Winston Churchill -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (and change it back when finished). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
Instead of using a 'run process', use a 'Set Field' action into a field using $PROCESS$. This will force the Active Link to have to wait for the $PROCESS$ to return a value from the process that this action is trying to execute. Marc Simmons On Wed, Jan 7, 2009 at 12:45 PM, Shoemaker, Gary gsho...@sandia.gov wrote: I have tried this in past and I can get the hourglass to appear. I have some set fields that also need to happen from the active links. What happens is that the set fields are set and then the run process fires which gives the hour glass after the set fields are done which take some time due to the lookups. I have tried to have 2 active links with the first active link to only have the JavaScript, but the set fields fire first. Is there a way to force the run process to fire first like you would with a filter using `! Gary Shoemaker Sandia National Laboratories However beautiful the strategy, you should occasionally look at the results. Sir Winston Churchill -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (and change it back when finished). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Active Link works on dev; not on prod
AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod ** AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Testing on my admin account :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod Permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod ** AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: My New Job!
I can confirm: Christopher Strauss is at UNT-should be back Monday 12 Jan. His office is across the hall from mine... Don W. McClure, P.E. Applications Manager, Call Tracking Administration University of North Texas dwmac (at) unt (dot) edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Sent: Wednesday, January 07, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Nope, sorry. While, as a consultant, I have done a lot of work for different companies, UNT is not one of them. (Starbucks, 24 hour fitness, Verizon, Verizon again, Motorola, DC Public Schools, many others) The only work I did at UNT, was back when it was NTSU and all of my work consisted of various disorderly and drunken activities, with a heavy portion of debauchery. Actually I think UNT was Christopher Strauss and can't remember, I think he went up to the Northwest. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: Wednesday, January 07, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** I have always been impressed and jealous :-D because of your work at http://itsm.unt.edu/index.htm That's your baby, isn't it ?!? People who hire you for something else cannot be mistaking Serouche Mark wrote: ** Thanks, but I already live in Austin! almost 19 years now... and Yes, it is a fantastic city, with a fantastic University! (can you tell I'm excited) Thanks to everyone for the well wishes... maybe I'll just go digest for a while so I don't have to go cold turkey on the list. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Wednesday, January 07, 2009 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: My New Job! ** Congrats, Mark! Hope you enjoy Austin. I hear its a nice city. Its been great having you here on the list. Rick Sent from my Verizon Wireless BlackBerry From: Mark Date: Wed, 7 Jan 2009 08:54:19 -0600 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: My New Job! Listers, friends, and former colleagues My long job search has ended :) Next week, I start a new position with THE University of Texas! (here in Austin). And while they do use Remedy somewhere on campus, I will not. I will be using every other skill I have used over the last 12 or so years of Remedy development and consulting. All of the project lead/coordinating, requirements gathering, solution design, consensus building, customer management Thanks to everyone who helped in my job search! It was very nice to know that so many people, friends and strangers alike, were willing to reach out and help. Thank you, and goodnight! Mark Blankenship The University of Texas Office of Information Management and Analysis (I'm the guy with the big s**t eating grin on his face) __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Okay, you led me to the answer. On dev, the default for the field used in the EXTERNAL() call for the table qualification would result in 1 ticket, and it was by default highlighted. So, whenever I changed the menu, which would in turn change the value in the field referenced in the EXTERNAL() call, it would update the table, and would keep that same ticket highlighted. That ticket happened to always be the last ticket in the table, so I was getting the number of rows, essentially. Now, on production, there were no records returned by the default EXTERNAL() value. So, whenever I changed the field that the EXTERNAL() referenced, and the table refreshed, no records were highlighted, and that gave me a value of 0 for the table field. I will do some table looping or something to get a count. I wish I could use a ROWCOUNT('Table Field') function or something. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately after refreshing the table, it should always pull the correct count. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Gary, You can get a count by running a direct SQL against the view of the form that table field is built on using the same condition as in the table field.. Select count(*) from view_name where condition Joe From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 4:11:59 PM Subject: Re: Active Link works on dev; not on prod Okay, you led me to the answer. On dev, the default for the field used in the EXTERNAL() call for the table qualification would result in 1 ticket, and it was by default highlighted. So, whenever I changed the menu, which would in turn change the value in the field referenced in the EXTERNAL() call, it would update the table, and would keep that same ticket highlighted. That ticket happened to always be the last ticket in the table, so I was getting the number of rows, essentially. Now, on production, there were no records returned by the default EXTERNAL() value. So, whenever I changed the field that the EXTERNAL() referenced, and the table refreshed, no records were highlighted, and that gave me a value of 0 for the table field. I will do some table looping or something to get a count. I wish I could use a ROWCOUNT('Table Field') function or something. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' =$tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Yeah, but the condition will change based on what the user chooses from a menu. I'm using EXTERNAL() in the table qual, and don't want to deal with maintaining all of the direct SQL version of the remedy searches from which the user could potentially pull. I used $LASTCOUNT$. If that would't have worked, I would have had to have used an active link to call an active link guide to call an active link that would increment a counter. Add in table looping, and it should work too. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 07, 2009 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** Gary, You can get a count by running a direct SQL against the view of the form that table field is built on using the same condition as in the table field.. Select count(*) from view_name where condition Joe From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 4:11:59 PM Subject: Re: Active Link works on dev; not on prod Okay, you led me to the answer. On dev, the default for the field used in the EXTERNAL() call for the table qualification would result in 1 ticket, and it was by default highlighted. So, whenever I changed the menu, which would in turn change the value in the field referenced in the EXTERNAL() call, it would update the table, and would keep that same ticket highlighted. That ticket happened to always be the last ticket in the table, so I was getting the number of rows, essentially. Now, on production, there were no records returned by the default EXTERNAL() value. So, whenever I changed the field that the EXTERNAL() referenced, and the table refreshed, no records were highlighted, and that gave me a value of 0 for the table field. I will do some table looping or something to get a count. I wish I could use a ROWCOUNT('Table Field') function or something. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' =$tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTLFor Schema - HD: My Stats ACTLLinked to field - Table Properties: (536870936) ACTLOn screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL- Passed qualification -- perform if actions ACTL 0: Set Fields ACTLTable Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL- Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTLFor field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTLTicket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTLFor Schema - HD: My Stats ACTLLinked to field - Table Properties: (536870936) ACTLOn screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL- Passed qualification -- perform if actions ACTL 0: Set Fields ACTLTable Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL- Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTLFor field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTLTicket Count: (536870937) =
Re: Active Link works on dev; not on prod
Hi Gary, You can always do 'Ticket Count' = COLCOUNT($tbl_Tickets$). I would suggest using this - I do not like to rely on LASTCOUNT. Greg Donalson Schlumberger Desk - 713-513-2331 Cell - 281-515-6538 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately after refreshing the table, it should always pull the correct count. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link works on dev; not on prod
Hey, that looks like it might just work. I don't know why they don't call it ROWCOUNT. From the 6.3 documentation: COLCOUNT (column) or (table) int For a table or results list field, returns the total number of rows. For a column field, returns the total number of non-NULL rows in a given column. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, January 07, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod Hi Gary, You can always do 'Ticket Count' = COLCOUNT($tbl_Tickets$). I would suggest using this - I do not like to rely on LASTCOUNT. Greg Donalson Schlumberger Desk - 713-513-2331 Cell - 281-515-6538 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately after refreshing the table, it should always pull the correct count. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___
Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 11:00pm Registration, Networking 12:00am - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there. Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are JIB-CSC.pdf Description: Adobe PDF document
Re: Active Link works on dev; not on prod
Does LASTCOUNT and COLCOUNT($ID$) work correctly when table chunking is enabled? I don't remember so just thinking out loud here before you think its the solution.. Joe From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wednesday, January 7, 2009 4:29:56 PM Subject: Re: Active Link works on dev; not on prod Hey, that looks like it might just work. I don't know why they don't call it ROWCOUNT. From the 6.3 documentation: COLCOUNT (column) or (table) int For a table or results list field, returns the total number of rows. For a column field, returns the total number of non-NULL rows in a given column. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Donalson Sent: Wednesday, January 07, 2009 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod Hi Gary, You can always do 'Ticket Count' = COLCOUNT($tbl_Tickets$). I would suggest using this - I do not like to rely on LASTCOUNT. Greg Donalson Schlumberger Desk - 713-513-2331 Cell - 281-515-6538 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod The solution; use the $LASTCOUNT$ keyword. Since I'm running it immediately after refreshing the table, it should always pull the correct count. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Active Link works on dev; not on prod ** I thought setting an Integer field equal to a table puts the row number of the currently selected row into the Integer field Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, January 07, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Active Link works on dev; not on prod AR Server 6.3/ WUT 6.3/ Windows 2k3/ MSSQLServer So, I just developed a form and some active links on dev, then imported them into prod, and one of the ALs doesn't work. So, the active link does a set fields. It sets 'Ticket Count' = $tbl_Tickets$ On dev, this will set the Ticket Count integer field to the number of records in the tbl_Tickets table. This works fine in dev, but not in prod. Below are the logs from each table refresh: Dev: WFLG /* Wed Jan 07 2009 14:35:26 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 21 ACTL /* Wed Jan 07 2009 14:35:28 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:34 */ WFLG Workflow Trace Log -- OFF Prod: WFLG /* Wed Jan 07 2009 14:34:54 */ WFLG Workflow Trace Log -- ON ACTL /* Wed Jan 07 2009 14:35:02 */ ACTL Start active link processing -- Operation - On Menu Choice ACTL For Schema - HD: My Stats ACTL Linked to field - Table Properties: (536870936) ACTL On screen type - CREATE ACTL Checking HD: MS: Set Table Qual on Table Properties: Change (10) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Table Qual (536870935) = ( 'Submitter' = $\USER$) AND ( 'Create Date' = 04/01/2008) ACTL Checking HD: MS: Refresh tbl_My Tickets (50) ACTL - Passed qualification -- perform if actions ACTL 0: Set Characteristics ACTL For field -- Tickets (536870932) ACTL Refresh field ACTL 1: Set Fields ACTL Ticket Count: (536870937) = 0 ACTL /* Wed Jan 07 2009 14:35:03 */ ACTL Stop active link processing - On Menu Choice WFLG /* Wed Jan 07 2009 14:35:09 */ WFLG Workflow Trace Log - OFF Any help is greatly appreciated. Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Message on Approval Console
Hello All, We are facing a problem while approving a request from 'CHG:ChangeJoinAPDetailSignature' from web console.. When an approver updates the status of request to 'approved' and then saves it, he gets a message saying 'The record has been updated by another user since you retrieved it.Do you want to overwrite the changes made by another user.' While if the same is done through native console, no such message comes and the record is saved. Can anyone suggest the reason for the same and also the solution to avoid this message? Thanks and regards Sucharita ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are