Re: [cisco-voip] TMSXE and CMR Cloud

[Chris Ward (chrward) via cisco-voip]

In TMS Admin, go to Administrative Tools – Configuration – Conference Settings. 
Then scroll down to Advanced and make sure “External MCU Usage in Routing” is 
set to always.  Otherwise, TMS will only book a bridge/Webex if it needs to; 
IE. there are 2 or more video systems.

Chris Ward
Collaboration Technical Marketing Engineer

From: cisco-voip  On Behalf Of Erick 
Wellnitz
Sent: Friday, February 22, 2019 11:50 AM
To: Cisco VoIP Group 
Subject: [cisco-voip] TMSXE and CMR Cloud

I have TMS 15.6.1 and TMSXE 5.6  trying to get CMR cloud scheduling working 
through TMSXE.

I can schedule my MX300 in the portal with an externally hosted WebEx URI and 
it works fine.

When I use either the WebEx Meetings plugin in Outlook or the @webex macro for 
calendar connector, as described in the TMSXE documentation, it does not 
schedule the meeting as an externally hosted meeting as indicated in 
documentation.  Ir reserves the MX300 correctly but only as a reservation, not 
as a video conference.

I can schedule 2 video codecs and it schedules the video conference as expected.

Has anyone worked with this before and got it working?


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Re: [cisco-voip] Cisco MediaSense get old recording calls

[Chris Ward (chrward)]

Hi Claiton,

MediaSense comes with default pruning settings that deletes older recordings 
based on age or available disk space. Are your settings set to 30 days? If so, 
those recordings have been deleted. Cisco doesn’t have any way to recover 
deleted recordings.

[logo_Grey]



Chris Ward
ENGINEER.TECHNICAL MARKETING
chrw...@cisco.com
Tel: +1 408 894 3751

Cisco Systems, Inc.
500 Beaver Brook Road
BOXBOROUGH
01719
United States
cisco.com


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print.

This email may contain confidential and privileged material for the sole use of 
the intended recipient. Any review, use, distribution or disclosure by others 
is strictly prohibited. If you are not the intended recipient (or authorized to 
receive for the recipient), please contact the sender by reply email and delete 
all copies of this message.
Please click 
here for 
Company Registration Information.


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Claiton Campos
Sent: Friday, October 27, 2017 1:52 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco MediaSense get old recording calls

Hello everyone,
I have a call recording environment being performed by MediaSense, but I can not
search for calls that have been recorded for more than 30 days. All calls are 
recorded in
local disk of MediaSense. Does anyone know how to rescue these files?

Best Regards,
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Re: [cisco-voip] Root Access via UCOS Remote Support

[Chris Ward (chrward)]

Pete,

As a Cisco employee, I would ask that you not publish such a tool. It's 
dangerous and will probably create more problems than you are trying to solve. 
Obviously, I have no authority to stop you but I have forwarded the message to 
the product team to ask them to re-evaluate the algorithm they are using to 
make sure this account password process remains a Cisco-only process.

[logo_Grey]



Chris Ward
ENGINEER.TECHNICAL MARKETING
chrw...@cisco.com
Tel: +1 408 894 3751

Cisco Systems, Inc.
500 Beaver Brook Road
BOXBOROUGH
01719
United States
cisco.com


[http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif]Think before you 
print.

This email may contain confidential and privileged material for the sole use of 
the intended recipient. Any review, use, distribution or disclosure by others 
is strictly prohibited. If you are not the intended recipient (or authorized to 
receive for the recipient), please contact the sender by reply email and delete 
all copies of this message.
Please click 
here for 
Company Registration Information.


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Pete 
Brown
Sent: Wednesday, October 11, 2017 1:54 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Root Access via UCOS Remote Support

I'm testing a routine that translates remote support passphrases into account 
passwords.  So far it works on 10.5.2, but I'm guessing it will work with any 
passphrase ending in '03'.

Before I post a web page or utility for this, I'd like to test it out with 
other versions.  If you have lab environment and wouldn't mind helping out, 
enable remote support and send me the passphrase (along with source 
product/version) off list.  I'll reply back with the decoded password.
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Re: [cisco-voip] jabber guest - clientless or not?

[Chris Ward (chrward)]

Lelio,

There is a plugin required for Jabber Guest to function. It is NOT WebRTC based 
and therefore requires these plugins. The plugins are fast and easy and don't 
even require a browser restart, so they should not be overly difficult to 
install.

If you are looking for a plugin free client. The new Cisco Meetings Server 
(Acano) is WebRTC based and is something you could investigate.

Chris Ward
TME - Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Friday, November 18, 2016 10:58 AM
To: voyp list, cisco-voip 
Subject: [cisco-voip] jabber guest - clientless or not?




I have seen on more than one occasion that Jabber guest needs you to download a 
client or extension or something or another.



Is this the intention? I expected that Jabber guest was to be a clientless 
solution so someone outside of the organization could call you quickly without 
dealing with that sort of stuff.



Lelio




---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
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Re: [cisco-voip] CRITICAL:Active(Not Acknowledged):SyslogSeverityMatchFound:Alarm ID:41383874 - Media Sense

[Chris Ward (chrward)]

Max,

Let me check with the dev team, but at my first glance it reads like an SSH 
session, was reset by a SSH client. Doesn’t seem like a big deal, but I will 
check to make sure.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Max 
Harmony
Sent: Thursday, May 05, 2016 11:28 AM
To: Cisco VOIP 
Subject: [cisco-voip] CRITICAL:Active(Not 
Acknowledged):SyslogSeverityMatchFound:Alarm ID:41383874 - Media Sense

GoodMorning All,

I received this error and being that I am kind of new to Media Sense, was 
wondering  if anyone is familiar with this error message from Mediasense, 
please can you advice how to troubleshoot?


Device Category

MEDIASENSE



Alarm 
Details
Alarm Time Stamp

2016-May-03 20:53:00 EST

Alarm Type Name

SyslogSeverityMatchFound

Alarm Status

Active(Not Acknowledged)

Alarm Severity

CRITICAL

Alarm Description

SyslogSeverityMatchFound::State=unacknowledged;Component=;Description= At 
Tue May 03 21:52:06 EDT 2016 on nodex; the following 
SyslogSeverityMatchFound events generated: SeverityMatch : Critical 
MatchedEvent : May 3 21:51:35 CMS-2 authpriv 2 sshd[1757]: fatal: Read from 
socket failed: Connection reset by peer [preauth] AppID : Cisco Syslog Agent 
ClusterID : NodeID : CMS-2 TimeStamp : Tue May 03 21:51:35 EDT 2016

Recommended Action

Contact your Cisco support representative for more assistance.

Alarm Acknowledged

NO




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Re: [cisco-voip] R: Upgrade IM version 9.1.2 to Version 11.0.1.10000-6

[Chris Ward (chrward)]

You’d need to look at the upgrade logs, or better yet, have TAC look at the 
upgrade logs. Some process is failing.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
bertacco.alessan...@alice.it
Sent: Friday, March 04, 2016 9:23 AM
To: bertacco.alessan...@alice.it; cisco-voip@puck.nether.net
Subject: [cisco-voip] R: Upgrade IM version 9.1.2 to Version 
11.0.1.1-6

Hi Guys, another step, there is an error at the end of the Migration process : 
"Error detected in post-install phase. Trying to restore the system to the 
active version. Please Wait"

And CUPS reverted to to the initial version.

This is only happen migrating the CUPS. CUCM and CUC no issue!

Any idea?

AB
Messaggio originale
Da: bertacco.alessan...@alice.it
Data: 4-mar-2016 11.14
A: >
Ogg: [cisco-voip] Upgrade IM version 9.1.2 to Version 11.0.1.1-6

Hi Guys, strange Issue during Cluster Upgrade from 9.1.2 to 11.x

Customer Topology:

One Publisher in version 9.1.2
One Im Server in version 9.1.1
One Unity Connection in version 9.1.2

First: Upgrade of the Publisher CUCM to 11.0.1.2-2 complete successfully

Upgrade of the Im Serve complete without errors But, appliance reboot 
int the 9.1.1 and inactive partitions was deleted. No trace of the Upgraded 
version 11.0.1.1-6

Any Idea?

Thank you!

Regards

Alessandro



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Re: [cisco-voip] hand held camera video conferencing recording solution with CUCM - SX80 w/ mediasense? or VCS?

[Chris Ward (chrward)]

The Jimmy Kimmel Live! Show uses SX80s with their HDMI inputs to send video 
over IP. They do remotes with them and hook up studio cameras to the codecs. 
MediaSense can indeed do HD recording so that is an option. TCS is also an 
option. It just depends on what your post-recording requirements are.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, February 11, 2016 10:22 AM
To: voip puck 
Subject: [cisco-voip] hand held camera video conferencing recording solution 
with CUCM - SX80 w/ mediasense? or VCS?


There may be a requirement where a group would like to record an event using an 
external hand held camera.

I'm wondering if I grab an SX80 codec and use the camera's HDMI output, that 
should stream to the other side without a problem. Say to another SX?? in the 
other room.

What would I use to record? Can Mediasense do HD recording? Or is my only 
option to spring for a TelePresence Recording Server and the underlying 
infrastructure to support that? which is?



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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Re: [cisco-voip] hand held camera video conferencing recording solution with CUCM - SX80 w/ mediasense? or VCS?

[Chris Ward (chrward)]

Send me a link to the datasheet, it’s just wrong. At current we are only 
testing 1080p, so that what we support. Starting in 11.5 we are testing at 
lower resolutions to help increase scale.

So 1080p and lower are all supported with MediaSense.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, February 11, 2016 10:57 AM
To: voip puck <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] hand held camera video conferencing recording 
solution with CUCM - SX80 w/ mediasense? or VCS?


Thanks Chris.

Looking at the MediaSense data sheet, I see:



● Video recording is supported for MPEG-4 AVC/H.264.
● MediaSense supports resolution up to and including VGA.

I'm not a video expert (far from being a video amateur actually), but isn't VGA 
resolution far from HD?


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

____
From: "Chris Ward (chrward)" <chrw...@cisco.com<mailto:chrw...@cisco.com>>
To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "voip puck" 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Sent: Thursday, February 11, 2016 10:44:47 AM
Subject: RE: hand held camera video conferencing recording solution with CUCM - 
SX80 w/ mediasense? or VCS?

The Jimmy Kimmel Live! Show uses SX80s with their HDMI inputs to send video 
over IP. They do remotes with them and hook up studio cameras to the codecs. 
MediaSense can indeed do HD recording so that is an option. TCS is also an 
option. It just depends on what your post-recording requirements are.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, February 11, 2016 10:22 AM
To: voip puck <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: [cisco-voip] hand held camera video conferencing recording solution 
with CUCM - SX80 w/ mediasense? or VCS?


There may be a requirement where a group would like to record an event using an 
external hand held camera.

I'm wondering if I grab an SX80 codec and use the camera's HDMI output, that 
should stream to the other side without a problem. Say to another SX?? in the 
other room.

What would I use to record? Can Mediasense do HD recording? Or is my only 
option to spring for a TelePresence Recording Server and the underlying 
infrastructure to support that? which is?



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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Re: [cisco-voip] hand held camera video conferencing recording solution with CUCM - SX80 w/ mediasense? or VCS?

[Chris Ward (chrward)]

We test at 30, that said, I don’t think we actually limit it. If we get 60, it 
may cut your capacity in half, but it will probably still record. Not having 
tested higher, I can’t say for certain.

+Chris
TME – Spark Call and MediaSense

From: Lelio Fulgenzi [mailto:le...@uoguelph.ca]
Sent: Thursday, February 11, 2016 11:32 AM
To: Chris Ward (chrward) <chrw...@cisco.com>
Cc: voip puck <cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] hand held camera video conferencing recording 
solution with CUCM - SX80 w/ mediasense? or VCS?


what's the frame rate of recording Chris?


from wiki:

https://en.wikipedia.org/wiki/1080p


ATSC



In the United States, the original ATSC standards for HDTV supported 1080p 
video, but only at the frame rates of 23.976, 24, 25, 29.97 and 30 frames per 
second (colloquially known as 1080p24, 1080p25 and 1080p30).



In July 2008, the ATSC standards were amended to include H.264/MPEG-4 AVC 
compression and 1080p at 50, 59.94 and 60 frames per second (1080p50 and 
1080p60). Such frame rates require H.264/AVC High Profile Level 4.2, while 
standard HDTV frame rates only require Level 4.0.



This update is not expected to result in widespread availability of 1080p60 
programming, since most of the existing digital receivers in use would only be 
able to decode the older, less-efficient MPEG-2 codec, and because there is a 
limited amount of bandwidth for subchannels.




---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>
To: "Chris Ward (chrward)" <chrw...@cisco.com<mailto:chrw...@cisco.com>>
Cc: "voip puck" <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Sent: Thursday, February 11, 2016 11:24:39 AM
Subject: Re: [cisco-voip] hand held camera video conferencing recording 
solution with CUCM - SX80 w/ mediasense? or VCS?


http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/mediasense/datasheet-c78-734645.html

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: "Chris Ward (chrward)" <chrw...@cisco.com<mailto:chrw...@cisco.com>>
To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "voip puck" 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Sent: Thursday, February 11, 2016 11:07:02 AM
Subject: RE: hand held camera video conferencing recording solution with CUCM - 
SX80 w/ mediasense? or VCS?

Send me a link to the datasheet, it’s just wrong. At current we are only 
testing 1080p, so that what we support. Starting in 11.5 we are testing at 
lower resolutions to help increase scale.

So 1080p and lower are all supported with MediaSense.

+Chris
TME – Spark Call and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio 
Fulgenzi
Sent: Thursday, February 11, 2016 10:57 AM
To: voip puck <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Subject: Re: [cisco-voip] hand held camera video conferencing recording 
solution with CUCM - SX80 w/ mediasense? or VCS?


Thanks Chris.

Looking at the MediaSense data sheet, I see:



● Video recording is supported for MPEG-4 AVC/H.264.
● MediaSense supports resolution up to and including VGA.

I'm not a video expert (far from being a video amateur actually), but isn't VGA 
resolution far from HD?


---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
le...@uoguelph.ca<mailto:le...@uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


From: "Chris Ward (chrward)" <chrw...@cisco.com<mailto:chrw...@cisco.com>>
To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "voip puck" 
<cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>
Sent: Thursday, February 11, 2016 10:44:47 AM
Subject: RE: hand held camera video conferencing recording solution with CUCM - 
SX80 w/ mediasense? or VCS?

The Jimmy Kimmel Live! S

Re: [cisco-voip] question

[Chris Ward (chrward)]

Hi Leonard,

Cisco licensing is all user-based now. So the question is how many users do you 
have? Are you interest in CUWL or Al a carte licensing? Do you have a VM 
environment already or will you need to purchase UCS hardware to run the new 
software? How long of a support contract will you be signing? Will you be 
deploying yourself or would a partner be handling day 0 and day 1 activities?

There are hopefully enough partners on this mailer that one will try to 
"ballpark" it, but they probably will need more than just the application list.

+Chris
TME - MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Mensah, Leonard
Sent: Wednesday, November 25, 2015 9:49 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] question


Hi All,

Does anyone have any idea about what it will cost to upgrade the following 
Cisco VoIP from Vs. 8.5.1 to 10.5?


2 Subscribers
1 Publisher
1 Unity connections
1 UCCX
1 attendant console
1 Presence

I just need the ball park, for budgeting purpose, I will get into the details 
much later. Please assist.

Thank you,
Leonard

"This communication is intended solely for the addressee and is confidential 
and not for third party unauthorized distribution"
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Re: [cisco-voip] moving voicemail integration from exchange 2003 to 2010

[Chris Ward (chrward)]

I assume this is Unity Connection Single Inbox integration?

If so, then just add the new integration to Unity Connection (it can host 
multiple Exchange integrations at once), and as you move mailboxes, you change 
their Exchange integration on Connection to the new instance. Should be quick 
and painless.

+Chris
TME - MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jorge 
L. Rodriguez Aguila
Sent: Thursday, September 24, 2015 9:03 AM
To: Cisco-Voip 
Subject: [cisco-voip] moving voicemail integration from exchange 2003 to 2010

Is this basically breaking whats done and starting over or is there some 
documented path to move the integration from 2003 to 2010?

Jorge Rodriguez, CCNP, CCNP-V
Senior Voice/Data Network Consultant
Netxar Technologies, a Digicel Company
Cel 7876888530
Office 7877650058
jorge.rodrig...@netxar.com



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Re: [cisco-voip] LDAP error on CUC

[Chris Ward (chrward)]

Did a quick search inside our knowledge base here, looks like this will need a 
TAC case. In some cases a reboot fixes it and in other cases, the DB needs some 
touching to resolve. If you are up for it, it would be good to try and figure 
out root cause, so please open a TAC case and let them do some troubleshooting.

If you are in a crunch, you can try a reboot of the CUC node/cluster.

+Chris
TME - MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Jonathan Charles
Sent: Thursday, September 24, 2015 11:45 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] LDAP error on CUC

Please note that this is for ALL users...

On Thu, Sep 24, 2015 at 10:44 AM, Jonathan Charles 
> wrote:
We are integrated CUC/CUCM with AD (version 10.5)...

We can import users from AD (Users - Import Users - from LDAP) successfully.

The same user cannot be converted from local to AD (checking box Integrate with 
LDAP Directory on the CUC User page)...

The error returned is "This user cannot be associated with the LDAP Directory."

Google returns no results...

Any ideas?




Jonathan

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Re: [cisco-voip] Unity user parameters greyed out

[Chris Ward (chrward)]

CSCuv04411 is only available in an ES right now. So TAC will have to get you 
the ES. If you un-ldap, change, and re-ldap, it will get set back to the 
original value. The guy I would ask about when this fix would be in an SU isn’t 
online yet. Will check with him in a bit.

+Chris
TME - MediaSense and Unity Connection

From: Scott Voll [mailto:svoll.v...@gmail.com]
Sent: Monday, September 14, 2015 10:06 AM
To: Chris Ward (chrward) <chrw...@cisco.com>
Cc: Anthony Holloway <avholloway+cisco-v...@gmail.com>; 
cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Unity user parameters greyed out

What is the best course of action at this point?  get the ES and apply.  just 
un ldap the user and change and then ldap them back?  does SU2a fix it?  if 
not, TAC case to get the ES?

TIA

Scott


On Mon, Sep 14, 2015 at 6:49 AM, Chris Ward (chrward) 
<chrw...@cisco.com<mailto:chrw...@cisco.com>> wrote:
The fix is required after someone got a little too aggressive on the fix for 
CSCuq64344, which was applied in 10.5.2 and why you are seeing the problem 
after an upgrade.

+Chris
TME - MediaSense and Unity Connection

From: Anthony Holloway 
[mailto:avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>]
Sent: Friday, September 11, 2015 2:41 PM
To: Scott Voll <svoll.v...@gmail.com<mailto:svoll.v...@gmail.com>>; Chris Ward 
(chrward) <chrw...@cisco.com<mailto:chrw...@cisco.com>>

Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

Here you go:

https://tools.cisco.com/bugsearch/bug/CSCuv04411

On Fri, Sep 11, 2015 at 1:28 PM Scott Voll 
<svoll.v...@gmail.com<mailto:svoll.v...@gmail.com>> wrote:
just upgraded to UC 10.5 having the same issue with the extension grayed out on 
LDAP enabled users after the upgrade.  is this a bug?  Can someone let me know 
what you found out?

Thanks

Scott


On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) 
<chrw...@cisco.com<mailto:chrw...@cisco.com>> wrote:
Ryan,

Can you unicast me your case number? I will have it looked at by our escalation 
team since it seems to be affecting multiple customers.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of John J
Sent: Friday, July 24, 2015 2:15 PM
To: Ryan Huff
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

I have this same issue currently with my 10.5.2 cluster su1.  LDAP integrated 
users have the LDAP status greyed out as well as extension, etc.  I have a TAC 
open as I'm sure it's a bug, but I had luck in the short term by using BAT to 
fix it. Exported users in CSV, modified, then updated.

On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff 
<ryanh...@outlook.com<mailto:ryanh...@outlook.com>> wrote:
If it is not from an LDAP integration, it maybe from an AXL integration. You 
could get a COBRAS snapshot of the account (to get the recorded name and 
messages ... etc). Then delete the account and restore.

From: norm.nichol...@kitchener.ca<mailto:norm.nichol...@kitchener.ca>
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Date: Fri, 24 Jul 2015 15:53:41 +
Subject: [cisco-voip] Unity user parameters greyed out




I have users from our first install a few years ago that have parameters greyed 
out like LDAP integration. Is there a way to fix this  verses deleting the 
mailbox and re-creating it ?







Thanks













Norm Nicholson

Telecom Analyst

City of Kitchener

(519) 741-2200 x 7000<tel:%28519%29%20741-2200%20x%207000>





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Re: [cisco-voip] Unity user parameters greyed out

[Chris Ward (chrward)]

There should be an SU3 with a fix for this near the end of the year. If you 
need a fix fast, then go with the ES. Good luck!

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Chris 
Ward (chrward)
Sent: Monday, September 14, 2015 10:24 AM
To: Scott Voll <svoll.v...@gmail.com>
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Unity user parameters greyed out

CSCuv04411 is only available in an ES right now. So TAC will have to get you 
the ES. If you un-ldap, change, and re-ldap, it will get set back to the 
original value. The guy I would ask about when this fix would be in an SU isn’t 
online yet. Will check with him in a bit.

+Chris
TME - MediaSense and Unity Connection

From: Scott Voll [mailto:svoll.v...@gmail.com]
Sent: Monday, September 14, 2015 10:06 AM
To: Chris Ward (chrward) <chrw...@cisco.com<mailto:chrw...@cisco.com>>
Cc: Anthony Holloway 
<avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>>; 
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

What is the best course of action at this point?  get the ES and apply.  just 
un ldap the user and change and then ldap them back?  does SU2a fix it?  if 
not, TAC case to get the ES?

TIA

Scott


On Mon, Sep 14, 2015 at 6:49 AM, Chris Ward (chrward) 
<chrw...@cisco.com<mailto:chrw...@cisco.com>> wrote:
The fix is required after someone got a little too aggressive on the fix for 
CSCuq64344, which was applied in 10.5.2 and why you are seeing the problem 
after an upgrade.

+Chris
TME - MediaSense and Unity Connection

From: Anthony Holloway 
[mailto:avholloway+cisco-v...@gmail.com<mailto:avholloway%2bcisco-v...@gmail.com>]
Sent: Friday, September 11, 2015 2:41 PM
To: Scott Voll <svoll.v...@gmail.com<mailto:svoll.v...@gmail.com>>; Chris Ward 
(chrward) <chrw...@cisco.com<mailto:chrw...@cisco.com>>

Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

Here you go:

https://tools.cisco.com/bugsearch/bug/CSCuv04411

On Fri, Sep 11, 2015 at 1:28 PM Scott Voll 
<svoll.v...@gmail.com<mailto:svoll.v...@gmail.com>> wrote:
just upgraded to UC 10.5 having the same issue with the extension grayed out on 
LDAP enabled users after the upgrade.  is this a bug?  Can someone let me know 
what you found out?

Thanks

Scott


On Fri, Jul 24, 2015 at 11:19 AM, Chris Ward (chrward) 
<chrw...@cisco.com<mailto:chrw...@cisco.com>> wrote:
Ryan,

Can you unicast me your case number? I will have it looked at by our escalation 
team since it seems to be affecting multiple customers.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>]
 On Behalf Of John J
Sent: Friday, July 24, 2015 2:15 PM
To: Ryan Huff
Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: Re: [cisco-voip] Unity user parameters greyed out

I have this same issue currently with my 10.5.2 cluster su1.  LDAP integrated 
users have the LDAP status greyed out as well as extension, etc.  I have a TAC 
open as I'm sure it's a bug, but I had luck in the short term by using BAT to 
fix it. Exported users in CSV, modified, then updated.

On Fri, Jul 24, 2015 at 11:57 AM, Ryan Huff 
<ryanh...@outlook.com<mailto:ryanh...@outlook.com>> wrote:
If it is not from an LDAP integration, it maybe from an AXL integration. You 
could get a COBRAS snapshot of the account (to get the recorded name and 
messages ... etc). Then delete the account and restore.

From: norm.nichol...@kitchener.ca<mailto:norm.nichol...@kitchener.ca>
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Date: Fri, 24 Jul 2015 15:53:41 +
Subject: [cisco-voip] Unity user parameters greyed out




I have users from our first install a few years ago that have parameters greyed 
out like LDAP integration. Is there a way to fix this  verses deleting the 
mailbox and re-creating it ?







Thanks













Norm Nicholson

Telecom Analyst

City of Kitchener

(519) 741-2200 x 7000<tel:%28519%29%20741-2200%20x%207000>





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Re: [cisco-voip] Opinions on 10.5(2) SU2 ?

[Chris Ward (chrward)]

There is an SU2a en route. I would standby for it.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Justin Steinberg
Sent: Friday, July 10, 2015 3:56 PM
To: Cisco VOIP
Subject: [cisco-voip] Opinions on 10.5(2) SU2 ?

Anyone running this version in production ?

I saw a COP file was released this week addressing three SIP bugs that 
unregister the phones (CM crash?).

http://www.cisco.com/web/software/282204704/18582/ciscocm.FQDNwithDNS-v1.0.k3.readme.pdf

Any of the Cisco guys know whether this is going to cause a SU2 respin ?I'm 
running into BAT issues wiht 10.5(2) SU1 and would hate to apply SU2+COP if 
there is a SU2a coming soon.

Justin
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Re: [cisco-voip] What is better than MediaSense for recording calls?

[Chris Ward (chrward)]

Just logged into Search and Play and see your issue with the call duration, let 
me ask about that. I misunderstood at first.

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Monday, June 22, 2015 9:35 AM
To: 'Tim Smith'; Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Tim,

Yes, still separate recordings, call stitching, where we build you a single 
file from multiple call legs will probably come in our next major release.

Let me look into the time thing, I think we should just assume 0 as the min if 
nothing is entered. I will see if we can get a bug or enhancement filed on that.

Also, since it seems like you have some experience with MediaSense, if you have 
feedback or product direction questions, I can put you in touch with one of our 
PMs. We are always looking to help validate the roadmap and make sure we 
haven’t missed any smaller pieces.

+Chris
TME - MediaSense and Unity Connection

From: Tim Smith [mailto:tim.sm...@enject.com.au]
Sent: Monday, June 22, 2015 1:12 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Chris,

Seems better, but all separate recordings still.

Is there some logic behind that?

Also the search is pretty strange, you can’t just say longer than 30 seconds 
for example, you have to specify the upper bound as well?


Cheers,

Tim

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Tim 
Smith
Sent: Saturday, 20 June 2015 12:59 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Hi Chris,

Awesome, TAC told me about that in ver 11, but said it wasn’t available til mid 
August ☺
I’ll download it and check it out.



Cheers,

Tim.

From: Chris Ward (chrward) [mailto:chrw...@cisco.com]
Sent: Friday, 19 June 2015 10:40 PM
To: Tim Smith; Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Tim,

We added BiB call association in 10.5 and completed our call association story 
(CUBE and GW support) in the 11.0 release. Maybe an upgrade would help you out. 
11.0 is available on cisco.com right now.

+Chris
TME - MediaSense and Unity Connection

From: Tim Smith [mailto:tim.sm...@enject.com.au]
Sent: Friday, June 19, 2015 4:22 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

For recording them – yes ☺

Finding them, managing them etc.. ?
I am struggling with the way it splits calls and you have to manually correlate 
them with CCID at the moment. (CUBE not BIB)

Has anyone used any of the third party UI’s?
I was checking out the Aurus5 one.

Donoma and Mida look good, but overkill for this particular application.

Cheers,

Tim.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Chris 
Ward (chrward)
Sent: Wednesday, 17 June 2015 3:10 AM
To: Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to 
provide this functionality. There are others as well, including NICE, or Mida 
solutions. This means you wouldn’t have to reconfigure your recording 
architecture or purchase a new recording product. You would really just be 
purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions 
feature in our 11.5 release which should be out at the end of 2015 or beginning 
of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have 
to purchase anymore server licenses for more instances/clusters, you just need 
to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call 
centre. We would like to record more groups but have a small problem.  Anyone 
that can view/hear the recordings, can see all of them. There is no way to 
isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were 
wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic

Re: [cisco-voip] About recording tone

[Chris Ward (chrward)]

We have a partner that I know does something like this, let me find and get the 
info to you.

+Chris
TME - MediaSense and Unity Connection

From: Cagri Ergul [mailto:cagrier...@gmail.com]
Sent: Friday, June 19, 2015 9:06 AM
To: Chris Ward (chrward)
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] About recording tone

Hi Chris,
Thanks for your reply. Could i do it with a service? After pressing Record 
button a service will play this media. Is it possible?
Regards

On Fri, Jun 19, 2015 at 3:57 PM, Chris Ward (chrward) 
chrw...@cisco.commailto:chrw...@cisco.com wrote:
No, not currently. CUCM would have to add that capability.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Cagri Ergul
Sent: Friday, June 19, 2015 3:59 AM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] About recording tone

Hi all,
I'm using Cisco Media Sense for Selective Recording. Could i change the 
recoding tone with a wav file for warning that contains like Your call is 
recording now?
Regards,
Cagri

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Re: [cisco-voip] What is better than MediaSense for recording calls?

[Chris Ward (chrward)]

Hi Tim,

We added BiB call association in 10.5 and completed our call association story 
(CUBE and GW support) in the 11.0 release. Maybe an upgrade would help you out. 
11.0 is available on cisco.com right now.

+Chris
TME - MediaSense and Unity Connection

From: Tim Smith [mailto:tim.sm...@enject.com.au]
Sent: Friday, June 19, 2015 4:22 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

For recording them – yes ☺

Finding them, managing them etc.. ?
I am struggling with the way it splits calls and you have to manually correlate 
them with CCID at the moment. (CUBE not BIB)

Has anyone used any of the third party UI’s?
I was checking out the Aurus5 one.

Donoma and Mida look good, but overkill for this particular application.

Cheers,

Tim.

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Chris 
Ward (chrward)
Sent: Wednesday, 17 June 2015 3:10 AM
To: Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to 
provide this functionality. There are others as well, including NICE, or Mida 
solutions. This means you wouldn’t have to reconfigure your recording 
architecture or purchase a new recording product. You would really just be 
purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions 
feature in our 11.5 release which should be out at the end of 2015 or beginning 
of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have 
to purchase anymore server licenses for more instances/clusters, you just need 
to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call 
centre. We would like to record more groups but have a small problem.  Anyone 
that can view/hear the recordings, can see all of them. There is no way to 
isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were 
wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the 
subnet of the recording server. MediaSense does not require this but some 
products I had seen do.
derek.and...@usask.camailto:derek.and...@usask.ca

--
Copyright 2015 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.

[http://homepage.usask.ca/dfa878/uofs.gif]
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Re: [cisco-voip] About recording tone

[Chris Ward (chrward)]

Here you go!

http://aurus5.com/phoneup/record/mediasense.php

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Chris 
Ward (chrward)
Sent: Friday, June 19, 2015 9:09 AM
To: Cagri Ergul
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] About recording tone

We have a partner that I know does something like this, let me find and get the 
info to you.

+Chris
TME - MediaSense and Unity Connection

From: Cagri Ergul [mailto:cagrier...@gmail.com]
Sent: Friday, June 19, 2015 9:06 AM
To: Chris Ward (chrward)
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] About recording tone

Hi Chris,
Thanks for your reply. Could i do it with a service? After pressing Record 
button a service will play this media. Is it possible?
Regards

On Fri, Jun 19, 2015 at 3:57 PM, Chris Ward (chrward) 
chrw...@cisco.commailto:chrw...@cisco.com wrote:
No, not currently. CUCM would have to add that capability.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Cagri Ergul
Sent: Friday, June 19, 2015 3:59 AM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: [cisco-voip] About recording tone

Hi all,
I'm using Cisco Media Sense for Selective Recording. Could i change the 
recoding tone with a wav file for warning that contains like Your call is 
recording now?
Regards,
Cagri

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Re: [cisco-voip] What is better than MediaSense for recording calls?

[Chris Ward (chrward)]

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to 
provide this functionality. There are others as well, including NICE, or Mida 
solutions. This means you wouldn’t have to reconfigure your recording 
architecture or purchase a new recording product. You would really just be 
purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions 
feature in our 11.5 release which should be out at the end of 2015 or beginning 
of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have 
to purchase anymore server licenses for more instances/clusters, you just need 
to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call 
centre. We would like to record more groups but have a small problem.  Anyone 
that can view/hear the recordings, can see all of them. There is no way to 
isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were 
wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the 
subnet of the recording server. MediaSense does not require this but some 
products I had seen do.
derek.and...@usask.camailto:derek.and...@usask.ca

--
Copyright 2015 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.

[http://homepage.usask.ca/dfa878/uofs.gif]
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Re: [cisco-voip] What is better than MediaSense for recording calls?

[Chris Ward (chrward)]

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to 
provide this functionality. There are others as well, including NICE, or Mida 
solutions. This means you wouldn’t have to reconfigure your recording 
architecture or purchase a new recording product. You would really just be 
purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions 
feature in our 11.5 release which should be out at the end of 2015 or beginning 
of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have 
to purchase anymore server licenses for more instances/clusters, you just need 
to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek 
Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call 
centre. We would like to record more groups but have a small problem.  Anyone 
that can view/hear the recordings, can see all of them. There is no way to 
isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were 
wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the 
subnet of the recording server. MediaSense does not require this but some 
products I had seen do.
derek.and...@usask.camailto:derek.and...@usask.ca

--
Copyright 2015 Derek Andrew (excluding quotations)

+1 306 966 4808
University of Saskatchewan
Peterson 120; 54 Innovation Boulevard
Saskatoon,Saskatchewan,Canada. S7N 2V3
Timezone GMT-6

Typed but not read.

[http://homepage.usask.ca/dfa878/uofs.gif]
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Re: [cisco-voip] Forked Audio

[Chris Ward (chrward)]

Depending on the use cases and requirements. You should consider Cisco 
MediaSense. It has support for both Network-based Recording (Built-in Bridge 
and Gateway) and CUBE dial-peer forking. Any questions, just reach out.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jon 
Shay
Sent: Friday, June 12, 2015 9:42 PM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Forked Audio


We currently use both verint and higher ground. The latter is using both a span 
port and built in bridge (two separate installs).

Verint is expensive and is frustrating to support since they love using Java. 
But it works.

Higher ground easy to install and support but it depends on a thick client.
On Jun 12, 2015 4:29 PM, Dave Goodwin 
dave.good...@december.netmailto:dave.good...@december.net wrote:
Scott, while I did not work on that particular part of the engagement, a 
previous customer of mine used Telstrat. The phones were 79xx series running 
SIP firmware, and it also supported secure recording of SRTP streams. However, 
I can offer no comment or pros/cons of the software - other than that they got 
it to work with my assistance on the CUCM side. :-)

On Fri, Jun 12, 2015 at 5:23 PM, Scott Voll 
svoll.v...@gmail.commailto:svoll.v...@gmail.com wrote:
Our Current call recording vendor just told me they only support SCCP phones.  
is anyone else using a Forked audio call recording server that supports SIP and 
Built in Bridge?  we are migrating to 8861's which are SIP phones.

What Vendors are you using and do you have the pro's and con's you would like 
to share?

TIA

scott



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Re: [cisco-voip] Where is the SpeechView hosted?

[Chris Ward (chrward)]

Speechview datacenters are in the UK.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Rob 
Dawson
Sent: Tuesday, June 09, 2015 10:41 AM
To: Cisco VoIP Group
Subject: [cisco-voip] Where is the SpeechView hosted?

Anyone know what country the SpeechView transcription service and personnel are 
located in?

Thanks,
Rob
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Re: [cisco-voip] CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited during Licensing Grace Period

[Chris Ward (chrward)]

Versions aren’t the same, but the concepts apply…

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide_chapter_010.html#CUCM_RF_MAE98977_00

You will need to rehost your license files before you upgrade.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Henry 
Gicheru (KE)
Sent: Tuesday, June 09, 2015 4:14 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUCM Upgrade 8.5(1) to 10.5(1) Upgrades are prohibited 
during Licensing Grace Period


Anyone successfully upgraded CUCM 8.5 to 10.5?
Getting an error “Upgrades are prohibited during Licensing Grace Period” even 
after installing COP file 1.5.
Am migrating the CUCM 8.5 to UCS and upgrade it to version 10.5 using the below 
procedure;

1.   Install the same version running on MCS on the UCS server

2.   Install ciscocm.refresh_upgrade_v1.5.cop.sgn on the virtualized CUCM 
8.5

3.   Restore DRS backup

4.   Upgrade to CUCM version 10.5 – This process is failing and I get the 
below error;

Upgrades are prohibited during Licensing Grace Period


Regards,
Henry Gicheru
System Engineer
Dimension Data
Tel: +25420 499 3000
Mobile: +254733477307
Fax:+254204993200
henry.gich...@dimensiondata.commailto:henry.gich...@dimensiondata.com




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Re: [cisco-voip] collab edge dns/SSL cert

[Chris Ward (chrward)]

I think the problem is requesting your root domain. Some issuers won’t issue 
root domain certs and the ones that do call them wildcard certs as they cover 
an entire domain (support for wildcard certs are somewhat limited).

For example, if you were to go to https://cisco.com/ rather than 
https://www.cisco.com/ you would find that the first has an invalid SSL cert as 
cisco doesn’t have a root domain cert.

For the very security savvy, it is considered to be inappropriate to use 
domain-level certs.

Go with just the hostname of the Expressway and potentially an actual alternate 
hostname if you ever needed to provide an alternate DNS entry to reach the same 
Expressway. In either case, drop domain.edu. You don’t need it and I suspect 
that’s that GoDaddy is complaining about.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Monday, June 01, 2015 9:44 AM
To: Ed Leatherman; Cisco VOIP
Subject: Re: [cisco-voip] collab edge dns/SSL cert

https://www.sslshopper.com/csr-decoder.html

Try dumping the csr in there and see if you see something unexpected.

Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebookhttps://www.facebook.com/heliontech?ref=hl | 
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| G+https://plus.google.com/+Heliontechnologies/posts

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ed 
Leatherman
Sent: Monday, June 1, 2015 9:41 AM
To: Cisco VOIP
Subject: [cisco-voip] collab edge dns/SSL cert

Hello everyone!

I'm getting an error kicked back from GoDaddy trying to sign my expressway-e 
cert, looking for a sanity check here.

I'm setting up the external side as a cluster (of 1 currently), I'd like for my 
users to be able to sign in as usern...@domain.edumailto:usern...@domain.edu 
for MRA.

dns:
expressway-e is 
expe-cluster1-node1.domain.eduhttp://expe-cluster1-node1.domain.edu
srv = _collab-edge._tls.domain.eduhttp://tls.domain.edu , 
sips._tcp.domain.eduhttp://tcp.domain.edu both point to the 
expe-cluster1-node1

exp-e cluster name is domain.eduhttp://domain.edu

on my CSR i have it set to generate a SAN for FQDN of expressway cluster plus 
FQDN of this peer, so:
DNS:expe-cluster1-node1.domain.eduhttp://expe-cluster1-node1.domain.edu
DNS:domain.eduhttp://domain.edu

GoDaddy kicks back an error saying You can not add a SAN that is the same as 
the domain you are already using.

Is my dns/SAN configuration incorrect or is this a deficiency with godaddy 
(standard UCC cert)? Or did I miss the boat completely (totally possible!)





--
Ed Leatherman
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Re: [cisco-voip] Unity Connection Voice Mail Distribution Lists that I can be able to send “Intercluster” to other locations or regions (ie. Latin America to North America, North America to LA or LA t

[Chris Ward (chrward)]

You probably want to look at “Intrasite” networking first. Intersite networking 
is for linking up 2 intrasite networks.

For intersite networking, they don’t need to be the same version but there may 
be some minimums. 7.X would be might only concern, anything later than that 
should be able to join an SMTP-based intrasite network just fine.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason 
Aarons (AM)
Sent: Tuesday, April 14, 2015 2:50 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: [cisco-voip] Unity Connection Voice Mail Distribution Lists that I can 
be able to send “Intercluster” to other locations or regions (ie. Latin America 
to North America, North America to LA or LA to EU, etc

Enterprise customer has 5 Unity Connection clusters (version 7 thur 10.x).

Customer wants to be able to “ send “Intercluster” to other locations or 
regions (ie. Latin America to North America, North America to LA or LA to EU”

Is the right solution Unity Connection Intersite networking or should I be 
looking at something else?
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx/10xcucdg030.html#pgfId-1057296

Does the version of Unity Connection need to be same at all sites?




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Re: [cisco-voip] MediaSense Interfaces

[Chris Ward (chrward)]

While it doesn't help you with your current query, I can tell you that we have 
lots of roadmap items on the Search and Play interface.

The MediaSense team never intended the Search and Play application to be used 
on a regular basis. It was originally built as a reference application for 
testing the APIs. We always intended for partners to fill in the gaps. We have 
found, that customers want Search and Play to be a very functional and useful 
interface and so are roadmap is starting to reflect that now.

Stay tuned for 11.0 and 11.X and hopefully you will see some improvements. 
MediaSense probably won't ever tackle analytics or advanced features like that, 
but we do want to build MediaSense to tackle most of our customer's needs.

+Chris
TME - Unity Connection and MediaSense

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
gen...@ucpenguin.com
Sent: Tuesday, March 03, 2015 10:47 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MediaSense Interfaces

I'm looking for a recommendation on a MediaSense interface that provides access 
to call recordings.

It would need to be able to support multiple MediaSense clusters, other QM 
features aren't a requirement.

Live monitoring would be a plus, but not a requirement.

It's rather frustrating that MediaSense fails to include a reasonable user 
interface.  I get the protection of existing partner businesses, but there has 
to be a better balance than the cumbersome agent monitoring included with CAD 
and a full blown QM tool. Surely there has to be something out there I'm over 
looking that isn't $200+ per seat for these rather basic features.




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Re: [cisco-voip] MediaSense Configuration

[Chris Ward (chrward)]

Ah! And yes, route lists require route groups. ☺

+Chris
TME - MediaSense and Unity Connection

From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com]
Sent: Thursday, February 26, 2015 12:15 PM
To: Chris Ward (chrward); Bill Talley
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] MediaSense Configuration

I figured it out… you kinda need to add your route group to your route list….

Doh!

Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice: 443.541.1518
Facebookhttps://www.facebook.com/heliontech?ref=hl | 
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| G+https://plus.google.com/+Heliontechnologies/posts

From: Chris Ward (chrward) [mailto:chrw...@cisco.com]
Sent: Thursday, February 26, 2015 11:54 AM
To: Bill Talley; Matthew Loraditch
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] MediaSense Configuration

What happens when you call the number you put in the recording profile? It 
should answer and record. You won’t see or hear anything. If you get a busy or 
reorder tone, your routing is not setup correctly.

+Chris
TME - MediaSense and Unity Connection

From: Bill Talley [mailto:btal...@gmail.com]
Sent: Wednesday, February 25, 2015 6:29 PM
To: Matthew Loraditch
Cc: Chris Ward (chrward); 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MediaSense Configuration

It should answer.

On Wed, Feb 25, 2015 at 5:15 PM, Matthew Loraditch 
mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com 
wrote:

It is forced on, on my test phone, albeit we have it on system wide as well. 
I've just been trying to eliminate things.

Should the route pattern I have for the mediasense server ring busy if I dial 
it? I have another recording solution where the number answers in a similar 
setup.


Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA
Network Engineer

We understand and solve your
technology challenges so
you can sell and service cars.

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From: Chris Ward (chrward) [chrw...@cisco.commailto:chrw...@cisco.com]
Sent: Wednesday, February 25, 2015 5:48 PM
To: Matthew Loraditch; Bill Talley
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] MediaSense Configuration
Also, make sure the BiB on the phones are enabled. Its disabled by default. You 
need to do it per device or in the CCM service parameter.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Matthew Loraditch
Sent: Wednesday, February 25, 2015 3:54 PM
To: Bill Talley
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MediaSense Configuration

Ok that’s what I did and what I thought. Time to dig!

Matthew G. Loraditch – CCNP-Voice, CCNA-RS, CCDA
Network Engineer
Direct Voice: 443.541.1518tel:443.541.1518
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From: Bill Talley [mailto:btal...@gmail.com]
Sent: Wednesday, February 25, 2015 3:46 PM
To: Matthew Loraditch
Cc: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] MediaSense Configuration

doh...

Make you set the source to phone preferred AND NOT gateway preferred (assuming 
you are using the BIB).

On Wed, Feb 25, 2015 at 2:44 PM, Bill Talley 
btal...@gmail.commailto:btal...@gmail.com wrote:
Correct on licensing.  Just went through this myself and it was really easy to 
setup to record forked audio.  The only issue we ran into relates to securing 
of the recording files.  With stand alone MediaSense, users who need access to 
the recordings are added as API users in MS and have access to ALL recordings, 
not just the recordings they are a party in.
In CUCM you'll create a SIP trunk to MediaSense, create route pattern pointing 
to the trunk, create a recording profile with a DN to match the route pattern.  
Then enable the BIB on the phone device and under the DN set the recording 
profile, recordig option and recording source on the phone.  Make you set the 
source to phone preferred gateway preferred (assuming you are using the BIB).

On Wed, Feb 25, 2015 at 2:22 PM, Matthew Loraditch 
mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com 
wrote:
Trying to setup a PoC for media sense internally to validate I can deploy at a 
client for recording purposes… from what I can tell licensing is honor based?
Secondly from what I am

Re: [cisco-voip] Unity connection - Voicemail playback

[Chris Ward (chrward)]

You have to route calls to that node. Right now, either you SCCP ports, or SIP 
trunk are pointing to the Sub. You have to change the priority of the trunk or 
the ports so it uses the Sub first.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jose 
Colon II
Sent: Monday, February 16, 2015 1:44 PM
To: Cisco VOIP
Subject: [cisco-voip] Unity connection - Voicemail playback

I have a Unity 10.5 HA setup and the subscriber is at our COLO. Currently the 
link between the two is being saturated so voicemail playback is very choppy.

The question is, how do i force the publisher to handle those requests so that 
voicemail playback is handled inside this location and not at the colo?

Thanks
Jose
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Re: [cisco-voip] unity connection full mailboxes - notifying callers

[Chris Ward (chrward)]

Neal,

Welcome to the future! I think this was a feature we added in 10.0 as Single 
Inbox drove people away from dialing into their voicemail box and therefore no 
one knew when their account was full and so they would just see the 
consequences of a full inbox with no warnings or alerts. The SMTP alerts were 
added to remedy this.

+Chris
TME - MediaSense and Unity Connection

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Haas, 
Neal
Sent: Friday, January 16, 2015 10:07 AM
To: 'Erick Bergquist'; Justin Steinberg
Cc: Cisco VOIP
Subject: Re: [cisco-voip] unity connection full mailboxes - notifying callers

We upgraded to 10.5.1.1-7 on unity conn, and all of a sudden end users were 
complaining that they were getting emails saying that there email box was full. 
 (but I check all of the time I don’t know why I would get this email..last 
checked 60 days ago)

So for the time being I would say that notification is working.

We didn’t change ANY settings, just a regular upgrade.

Neal Haas

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Erick 
Bergquist
Sent: Thursday, January 15, 2015 11:31 PM
To: Justin Steinberg
Cc: Cisco VOIP
Subject: Re: [cisco-voip] unity connection full mailboxes - notifying callers

Has there been any update or better way to handle this in 9.1 since the last 
discussion in this thread?

Running into this issue on CUC 9.1.1 with a client. Users never check messages 
via TUI and aren't getting notified of their mailbox being over quota due to 
external messages still being allowed to be left.
They noticed a problem when they deleted messages in outlook and they weren't 
being deleted but showing as saved messages or outlook deleting the message 
then it showing back up in their inbox because unity wasn't putting it in 
deleted items folder.

I can see issue with SMTP notification like others have mentioned, as that is 
done via another method and if they aren't using a SMTP SmartHost at all it 
requires another messaging interface to be configured and setup. Some places 
are getting strict about basic SMTP relays as well. How does that work with 
Office365 for instance?

Erick




On Wed, Dec 4, 2013 at 6:08 PM, Justin Steinberg jsteinb...@gmail.com wrote:
 The 10.0 feature will help with single inbox users, but I really wish 
 there was a better way.

 Something like provide the option to modify the behavior of the 
 message aging rules with a new option that ages the message out of 
 unity connection, breaks the ews link to exchange, and leaves the WAV 
 file in the users mailbox as a normal email.  I also support some law 
 firms and they have no quota in exchange and are frustrated with what 
 they perceive as an artificial limit imposed by unity.

 This is especially bad for migrations from unity to connection.

 While we are on the topic, on my wish list is more collaboration 
 between the unity team and jabber group. It would be nice if the 
 jabber voicemail tab could show the quota status. Forward voicemails 
 in jabber. Dispatch messages in jabber.

 On Dec 3, 2013 2:34 PM, Chris Ward (chrward) chrw...@cisco.com wrote:

 Well, the SMTP notification can be used outside of Single Inbox too 
 to help alert users.



 “ISM affects what subscribers hear when they call other subscribers 
 from their primary or alternate extensions and are forwarded to the 
 greetings of the subscribers they call. If they then leave a message, 
 ISM affects what the called subscriber hears and can do when 
 listening to the message. When ISM is enabled, Cisco Unity recognizes 
 that the calling extension is associated with a subscriber and 
 accordingly plays the internal greeting of the called subscriber.
 Additionally, when the called subscriber later listens to the 
 message, Cisco Unity plays the recorded voice name of the subscriber 
 who left the message and allows the called subscriber to record a reply.”



 For managing partners and other important folks, I would also look at 
 increasing their quotas in the interim.



 +Chris

 TME - Unity Connection and MediaSense



 From: Erick Wellnitz [mailto:ewellnitzv...@gmail.com]
 Sent: Tuesday, December 03, 2013 2:17 PM
 To: Chris Ward (chrward)
 Cc: cisco-voip
 Subject: Re: [cisco-voip] unity connection full mailboxes - notifying 
 callers



 What are other ramifications of disabling ISM?



 We've only had one person so far with a full mailbox however, being a 
 lawfirm environment I don't want a managing partner to be notifed 
 after the fact that the associate they left a message for has a full 
 mailbox and the mesage could not be delivered.  I don't think our 
 risk team will ever allow us to enable UM/single inbox.



 On Tue, Dec 3, 2013 at 12:58 PM, Chris Ward (chrward) 
 chrw...@cisco.com
 wrote:

 The only way to do this currently is to disable Identified Subscriber 
 Messaging, this will treat all callers

Re: [cisco-voip] Prime Collaboration Deployment Tool

[Chris Ward (chrward)]

Anthony,

You can grab the trial license by creating an account on vmware.com and 
requesting the ESXi license.  This is still how I get standalone ESXi instances 
running here at Cisco in my lab.

Login with your account, go to the below link, request a key.

https://my.vmware.com/group/vmware/evalcenter?p=free-esxi5lp=default

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Anthony Holloway
Sent: Wednesday, November 12, 2014 5:15 PM
To: Ryan Ratliff (rratliff); Boon
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] Prime Collaboration Deployment Tool

Ryan,

Can you be more specific on where you get the trial license?  I heard this same 
thing mentioned at Cisco Live, and when I approached VMWare about it, they 
pushed me to Cisco, and Cisco pushed me to VMWare.

An alternative option, which I'm not endorsing, is to apply the key seen here 
in this Cisco Field Trainers video, temporarily of course, and then revert the 
key once done with PCD.

https://www.youtube.com/watch?v=YWsgXrlD4Ew#t=570


On Wed Nov 12 2014 at 3:57:42 PM Ryan Ratliff (rratliff) 
rratl...@cisco.commailto:rratl...@cisco.com wrote:
One small thing to add to Dennis' great post.  The trial ESXi license will work 
for a PCD migration if you are moving to a BE with the hypervisor license.  
This will probably only work for new installs where you are still in the 60 day 
trial.  It's very easy to switch between the hypervisor and trial license.

-Ryan

On Nov 11, 2014, at 5:43 PM, Boon 
ciscovoipu...@gmail.commailto:ciscovoipu...@gmail.com wrote:

Some great advice there thanks all




On Tue, Nov 11, 2014 at 4:12 PM, Jason Aarons (AM) 
jason.aar...@dimensiondata.commailto:jason.aar...@dimensiondata.com wrote:
I agree, device loads should be hard coded on devices and upgraded outside of 
CallManager upgrades.

From: cisco-voip 
[mailto:cisco-voip-boun...@puck.nether.netmailto:cisco-voip-boun...@puck.nether.net]
 On Behalf Of Josh Warcop
Sent: Tuesday, November 11, 2014 9:13 AM
To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net

Subject: Re: [cisco-voip] Prime Collaboration Deployment Tool



Side note - I've started advocating assigning firmware loads to devices via 
BAT. I no longer want all phones to upgrade or downgrade immediately following 
a CUCM version switch.



Sent from my Windows Phone

From: Heim, Dennismailto:dennis.h...@wwt.com
Sent: ‎11/‎11/‎2014 8:46 AM
To: Boonmailto:ciscovoipu...@gmail.com; 
cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Prime Collaboration Deployment Tool

PCD is a tool, it is not a complete upgrade and patching solution 
(sales/marketing). It has specific versions and specific tasks that it can do. 
Many things it cannot (verify with cco).  It does work with all the caveats. 
You will need to upload all cop files and iso files to the PCD server. All 
files will be pushed from the PCD server as part of the upgrade task. If you 
have nodes at remote locations, this will be 4-5gb across your network 
(allocate necessary time). It will upgrade one node at a time, streamlining and 
parallel ops is not really in PCD’s deck of cards at this time. For example, it 
will do each cucm subscriber in serial, instead of all at the same time, or 
upgrading IMP while it doing cucm. With proper time, it will complete.



Normally in a significant upgrade as 6.x to 10.x is, you are obviously getting 
new hardware. Without PCD, this would all be staged in an offline environment, 
so cut night is turning off the existing servers and turning on the new ones. 
VM migration and all that has to be planned for, etc. However, with PCD, 
everything happens the night of cut. PCD migrates the data out of the existing 
cluster, then it shuts those down and bring up the new VM’s.



Please also note that you need appropriate VMWare licensing to support the 
storage API’s .. you need foundation or standard the default that is offered as 
part of BE7K will not permit the use of PCD.



In your migration you will also  need to plan for endpoint firmware upgrades, 
depending on what you are running for some endpoints this may be a multi-step 
upgrade. Some have also noted there is a bug with the default 10.5 firmware as 
it relates to headset and transfer functionality, so following your upgrading 
to 10.X you will want to upgrade past the default firmware.



The trick with PCD is to figure out what you want your upgrade process to look 
like then determine where PCD can help. PCD is great for pushing cop files and 
firmware upgrades across medium to large size clusters (big time savings). When 
it comes to full upgrades, it does get the job done, but it does take longer.



Hope this helps,



Dennis Heim | Collaboration Solutions Architect

World Wide Technology, Inc. | +1 314-212-1814tel:%2B1%20314-212-1814

image001.pnghttps://twitter.com/CollabSensei

Re: [cisco-voip] Unity Connection 10.5.1 and Lotus Notes integration?

[Chris Ward (chrward)]

Both Donoma and Esna have Lotus integrations. I can't really speak to the 
merits or either, but they are usually pretty will to run demos.

Natively, your options are IMAP or Intelligent Notifications which we have 
refined a little more since launch. In 10.5 we added an option to attach the 
message to the notification.

Status is not synchronized, but could offer more than IMAP in terms of 
functionality.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason 
Aarons (AM)
Sent: Thursday, August 14, 2014 4:53 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: [cisco-voip] Unity Connection 10.5.1 and Lotus Notes integration?

New deployment 10.5.1, customer is using Lotus Notes for their email. Asked 
today about Lotus Domino server integration, which I thought had gone bye-bye 
awhile back.

I see the notes about 3rd party support for integration with Lotus Notes in 
Unity Connection 10.5.1
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unity/guide_c07-728376.pdf


Anyone doing this? Does it work? Licensing etc?

Who is the 3rd party?

I'm thinking IMAP might be the only answer.



Jason Aarons
Consultant
Dimension Data
+1-904-338-3245

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Re: [cisco-voip] 7841 elearning tutorial?

[Chris Ward (chrward)]

Hi Jason,

Hopefully these are what you are looking for.

All phone tutorials are here:
http://www.cisco.com/c/en/us/products/collaboration-endpoints/collaborationendpointtutorials.html

7800 is here:
http://www.cisco.com/c/dam/assets/swa/flash/ip_phone_78xx/index.html


+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason 
Aarons (AM)
Sent: Wednesday, August 13, 2014 2:24 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: [cisco-voip] 7841 elearning tutorial?

I didn't find any eLearning tutorials for the new 78XX series.  Those were nice 
when they had them.  Let's end users play with the phone before they get it.

Jason Aarons
Consultant
Dimension Data
+1-904-338-3245

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Re: [cisco-voip] CUC 10.5 MWI

[Chris Ward (chrward)]

Is MWI actually working and the status is not?

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Heim, 
Dennis
Sent: Friday, August 08, 2014 12:26 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] CUC 10.5 MWI

I have a new CUC 10.5 install. Using +E.164 extensions. I can leave a message 
and retrieve it through the phone. However, for any users it still says MWI 
status is Off.

This would seem to be pretty simple, but not having any luck with it.

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[twitter]https://twitter.com/CollabSensei
[chat]xmpp:dennis.h...@wwt.com[Phone]tel:+13142121814[video]sip:dennis.h...@wwt.com


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Re: [cisco-voip] Message when call forward all to vociemail

[Chris Ward (chrward)]

This looks like a CUCM call routing issue. I doubt CUC logs or queries will 
help.

The DN 5000, can you run a route plan report and see where it shows up? In a 
Call Forward scenario including CFA, you can specify a different CSS than a 
normal would use so it's possible that call flow is different for a CFA vs a 
normal call even when dialing the same number.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
leslie.me...@lvs1.com
Sent: Friday, August 08, 2014 12:45 PM
To: cisco-voip (cisco-voip@puck.nether.net)
Subject: [cisco-voip] Message when call forward all to vociemail

I am trying to track down if this is an actual loop or not. I have gone through 
all the voicemail ports and the configuration as well as Unity and cannot see 
where the issue lies.
The call goes to voicemail fine and there seem to be no issues.

Would there be a SQL command I could run to help me find anything this is 
related to the extension ?


Cheers

Leslie

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Re: [cisco-voip] Message when call forward all to vociemail

[Chris Ward (chrward)]

5000 doesn't show up at all? Not even once?
What about 5XXX or 50XX or 500X?

+Chris
TME - MediaSense and Unity Connection

From: leslie.me...@lvs1.com
Sent: Friday, August 08, 2014 1:06 PM
To: Chris Ward (chrward); cisco-voip (cisco-voip@puck.nether.net)
Subject: RE: Message when call forward all to vociemail

That's the strange part there is nothing coming back in the route plat report 
or Extension report

Leslie Meade


..
Mobile:778.228.4339 | Main: 604.676.5239
Email: leslie.me...@lvs1.commailto:leslie.me...@lvs1.com

From: Chris Ward (chrward) [mailto:chrw...@cisco.com]
Sent: Friday, August 08, 2014 10:04 AM
To: Leslie Meade; cisco-voip 
(cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net)
Subject: RE: Message when call forward all to vociemail

This looks like a CUCM call routing issue. I doubt CUC logs or queries will 
help.

The DN 5000, can you run a route plan report and see where it shows up? In a 
Call Forward scenario including CFA, you can specify a different CSS than a 
normal would use so it's possible that call flow is different for a CFA vs a 
normal call even when dialing the same number.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
leslie.me...@lvs1.commailto:leslie.me...@lvs1.com
Sent: Friday, August 08, 2014 12:45 PM
To: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net)
Subject: [cisco-voip] Message when call forward all to vociemail

I am trying to track down if this is an actual loop or not. I have gone through 
all the voicemail ports and the configuration as well as Unity and cannot see 
where the issue lies.
The call goes to voicemail fine and there seem to be no issues.

Would there be a SQL command I could run to help me find anything this is 
related to the extension ?


Cheers

Leslie

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Re: [cisco-voip] Video Greetings for Unity Cxn

[Chris Ward (chrward)]

Hi Matthew,

Can you let me know the versions of CUC and MS you are using? Also, does the 
test button provide a positive result on the CUC Video Services page? Also, 
there are a couple items that are often missed:


1)  You have to either reboot the server or restart the Conversation 
Manager service after you add the video service

2)  Depending on the phone model, the video camera may be muted (not 
sending video to CUC). You may have to unmute the video camera before recording 
the video greeting.

Check those out and let me know. I also have a LUA script I need to give you to 
control the resolution better than regions can. I am planning on writing a 
whitepaper to the same effect and modifying the CUC documentation to mention 
the same.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Monday, July 21, 2014 8:11 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Video Greetings for Unity Cxn


Anyone played with this yet? Have a Media Sense Server, have video services 
setup, my account provisioned right, have a small set of ports setup on a sip 
trunk to my CUCM, dial the Route Pattern I have, get the video interface, get 
to the point where I can record, do the recording hit pound and then it fails 
back to audio only with an error to that effect.



Trying to find a comprehensive guide on setting this up has been lacking... 
some stuff in Unity Cxn docs, some stuff in media sense docs.. really cool new 
feature but I really wish they'd develop some complete walkthroughs for these 
new features.


Matthew G. Loraditch - CCNP-V, CCNA-RS, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitterhttp://twitter.com/heliontech  |  
Facebookhttp://www.facebook.com/#!/pages/Helion/252157915296  | 
Websitehttp://www.heliontechnologies.com/  |  Email 
Supportmailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request
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Re: [cisco-voip] No Ringing on Some outbound Calls - att ipFlex

[Chris Ward (chrward)]

In order for CUCM to tell a phone to play ringback tone, CUCM must receive a 
ringing or progress indicator from the network. CUCM is probably not getting 
the indicator in this case. Some SIP debugs on the GW for a working and not 
working call would probably show that. I suspect a flex issue.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
Matthew Loraditch
Sent: Tuesday, June 03, 2014 12:43 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] No Ringing on Some outbound Calls - att ipFlex

We are having a regular but not always issue with a client, where they are not 
hearing the ringing when dialing outbound on calls. These are SCCP 6945s to UCM 
9.1.2 SIP Trunked to CUBE and then handoff to att's ipFlex service.
If anyone has some suggestions to look at before I spend time with TAC it would 
be appreciated!
Thanks!


Matthew G. Loraditch - CCNP-Voice, CCNA-RS, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitterhttp://twitter.com/heliontech  |  
Facebookhttp://www.facebook.com/#!/pages/Helion/252157915296  | 
Websitehttp://www.heliontechnologies.com/  |  Email 
Supportmailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request
Support Phone. 410.252.8830


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Re: [cisco-voip] Cisco Call Recording Solution

[Chris Ward (chrward)]

As the TME for MediaSense, I am obligated to tell you to take a look at Cisco 
MediaSense. MediaSense provides audio recording via the phone's built-in bridge 
or CUBE media-forking (which can be dial-peer controlled or CUCM controlled as 
of 10.0). We are also offering video call recording in our 10.5 release using 
CUBE dial-peer forking. 

We have a fairly extensive set of APIs available as well which allows our 
partner applications to integrate with MediaSense to provide additional or 
supplemental functionality.

Also, maybe one of the most attractive parts of MediaSense is that it is 
licensed on a concurrent port basis whereas most other recording products are 
licensed on a per user basis which can be more costly.

Let me know if you have any questions. If you are interested in more detail, 
you should reach out to your Cisco account team. Or, if you have access, I just 
did a MediaSense presentation at CiscoLive that should be online for viewing.

+Chris
TME - MediaSense and Unity Connection

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ken 
Rhodes
Sent: Wednesday, May 28, 2014 1:02 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco Call Recording Solution

Does anyone have a good suggestion about a CUCM call recording solution? We 
currently have Zoom, however the sales and customer service has been lacking so 
we are looking at other providers.

Thanks

Sent from my iPhone
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Re: [cisco-voip] Cisco Call Recording Solution

[Chris Ward (chrward)]

MediaSense is not an OEM. It is a home-grown Cisco product.

The search and play interface was re-written in 10.0. I would suggest you give 
it another look if you haven't seen it since the 9.X releases. Reporting 
improvements are on our roadmap, but this can be supplemented in our current 
releases by using the APIs to retrieve whatever information is required, either 
by writing your own app or using a partner app.

+Chris
TME - MediaSense and Unity Connection


-Original Message-
From: Leslie Meade [mailto:leslie.me...@lvs1.com] 
Sent: Wednesday, May 28, 2014 1:18 PM
To: Chris Ward (chrward); Ken Rhodes; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco Call Recording Solution

While the mediasense app is easy to get running the gui for play back is woeful 
at best and no reporting.

Mediasence is a oem of calabrio.




Sent from Samsung Mobile


 Original message 
From: Chris Ward (chrward)
Date:05/28/2014 10:15 (GMT-08:00)
To: Ken Rhodes ,cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco Call Recording Solution

As the TME for MediaSense, I am obligated to tell you to take a look at Cisco 
MediaSense. MediaSense provides audio recording via the phone's built-in bridge 
or CUBE media-forking (which can be dial-peer controlled or CUCM controlled as 
of 10.0). We are also offering video call recording in our 10.5 release using 
CUBE dial-peer forking.

We have a fairly extensive set of APIs available as well which allows our 
partner applications to integrate with MediaSense to provide additional or 
supplemental functionality.

Also, maybe one of the most attractive parts of MediaSense is that it is 
licensed on a concurrent port basis whereas most other recording products are 
licensed on a per user basis which can be more costly.

Let me know if you have any questions. If you are interested in more detail, 
you should reach out to your Cisco account team. Or, if you have access, I just 
did a MediaSense presentation at CiscoLive that should be online for viewing.

+Chris
TME - MediaSense and Unity Connection

-Original Message-
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ken 
Rhodes
Sent: Wednesday, May 28, 2014 1:02 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Cisco Call Recording Solution

Does anyone have a good suggestion about a CUCM call recording solution? We 
currently have Zoom, however the sales and customer service has been lacking so 
we are looking at other providers.

Thanks

Sent from my iPhone
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