[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

[DFB]

Sure, but I haven't received a response to the private issue for 8 days 
now. What can I do to get someone to pick up the issue (other than of 
course buying paid support)?

On Wednesday, June 10, 2020 at 12:18:25 AM UTC+8, George (Cloud Platform 
Support) wrote:
>
> To solve such an issue, which depends on your project and specific 
> settings, private information is usually requested. A public forum, such as 
> this one, is not suitable for such exchange of information. By contrast, a 
> private issue in the Public Issue Tracker secures confidentiality, and 
> private data protection. Opening your issue there offers the additional 
> advantage of being actively followed, and fixed in due course. 
>

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[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

['George (Cloud Platform Support)' via Google App Engine]

To solve such an issue, which depends on your project and specific 
settings, private information is usually requested. A public forum, such as 
this one, is not suitable for such exchange of information. By contrast, a 
private issue in the Public Issue Tracker secures confidentiality, and 
private data protection. Opening your issue there offers the additional 
advantage of being actively followed, and fixed in due course. 

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[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

[DFB]

I know that option, but isn't there a way to find out the reason of why an 
instance would shut down?

I already created a private issue about a week ago and have not received 
any response so far. That's why I turned to this forum for help.

On Monday, June 8, 2020 at 11:07:34 PM UTC+8, Katayoon (Cloud Platform 
Support) wrote:
>
> As recommended in this thread 
> , 
> you may upgrade your instance class 
>  to 
> resolve this issue. If the issue still persists, you can create a private 
> report in the Issue tracker 
> 
>  and 
> provide us with your project id, the service name and the version number, 
> so that we would be able to look into it and assist you to resolve the 
> issue efficiently. 
>
>

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[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

['Katayoon (Cloud Platform Support)' via Google App Engine]

As recommended in this thread 
, you 
may upgrade your instance class 
 to 
resolve this issue. If the issue still persists, you can create a private 
report in the Issue tracker 
 
and 
provide us with your project id, the service name and the version number, 
so that we would be able to look into it and assist you to resolve the 
issue efficiently. 

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[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

[DFB]

Hello Ankush,

But the point is that the instance is not idle and load is not high when I 
see it happening.

The only thing I can think of it is exceeding memory limit for the 
instance. My instance is usually around 200-225MB. I understand that the 
memory limit is 256MB for an F1 instance for a Java 8 application.

On Monday, June 8, 2020 at 8:24:47 PM UTC+8, ankush kapoor wrote:
>
> As per the documentation, Instances are created on demand to handle 
> requests and automatically turned down when idle.
> However, the time interval varies based on multiple facotrs including 
> system load/idle time, scaling type etc.
>
> Following link provided details on that.
>
> https://cloud.google.com/appengine/docs/standard/go/how-instances-are-managed
>
>
>

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[google-appengine] Re: Instance shuts down abruptly and new instance starts automatically

[ankush kapoor]

As per the documentation, Instances are created on demand to handle 
requests and automatically turned down when idle.
However, the time interval varies based on multiple facotrs including 
system load/idle time, scaling type etc.

Following link provided details on that.
https://cloud.google.com/appengine/docs/standard/go/how-instances-are-managed


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