[MCN-L] Customer Relationship Management Software

[Sweeting III, Floyd]

Colleagues,

I am interested in what CRM solutions you have in place - that is, if you are 
happy with them! We use some Blackbaud products (Financial Edge, Patron's Edge, 
Raiser's Edge, Counter Point). The Financial part works well but we
find the integration and support for the CRM part frustrating. We use other 
unrelated products for our Web events calendar, Ecommerce shop and online 
Membership and Donations and Enews.  I'm interested in solutions that integrate 
all of these activities to take advantage of relationship history and tracking. 
Thanks for any input.

Floyd

Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax



The information transmitted is intended only for the person or 
entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, 
dissemination or other use of, or taking of any action in 
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than the intended recipient is prohibited. If you received this 
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[MCN-L] FW: Zip Code Statistics

[Sweeting III, Floyd]

We have Patron's Edge and would love to know how to use it to collect
zipcodes. Can anyone advise?

Floyd Sweeting
Head Technology and New Media Department
The Frick Collection
sweeting at frick.org




-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Robert Stein
Sent: Tuesday, June 30, 2009 10:47 AM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] Zip Code Statistics


We've done something like this here at the IMA...  We DO collect zipcode
data from visitors during the ticketing process and stored in our
Patron's Edge database. We chose to write a google maps mashup that
would pull this data from Patron's Edge and plot it on the map.  We also
wanted to compare this admissions info with the census data for that
zipcode.  For this, we used the information from zipskinny.com and
pulled that into the Google Map as well. I agree with Rich that the
harder part is working with Marketing and Administration about how we
should act on this information now that we have it.  We're still in
process there, but seeing the information in action is definately
helpful in envisioning how this should happen.

You can check-out what we've done on our Dashboard website here:
http://dashboard.imamuseum.org/series/Admissions+Map

We're happy to talk with folks more about how to implement this type of
solution if you're interested...

Rob
> -Original Message-
> From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf 
> Of Chris Scrofani
> Sent: Monday, June 29, 2009 6:33 PM
> To: Museum Computer Network Listserv
> Subject: [MCN-L] Zip Code Statistics
>
> Hello All,
>
> We are thinking about asking our visitors for their zip code when they

> enter our museum.  We know that many other museums do this as well. We

> are curious as to the best way to use the collected data though.
>
> I'm curious if there is a type of "zip code stats" type of program or 
> website, that allows you to import a text file (.csv or other), and 
> then analyzes the zip codes and shows you graphs / maps / lists of 
> where your visitors come from.  Does anyone know of something like 
> this?
>
> How do you all interpret your zip code data once it has been 
> collected?
>
> Thanks,
> Chris
>
> --
> Chris Scrofani
> Network Administrator
> Honolulu Academy of Arts
> 900 South Beretania Street
> Honolulu, HI 96814
> Tel. 808 532-3625
> cscrofani at honoluluacademy.org
>
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[MCN-L] Innovative Event Calendars

[Sweeting III, Floyd]

Rich,
 
We just implemented a calendar and evetns management piece using Trumba. 
 
The Smithsonian and Jewish Museum also use it. Inexpensive and highly 
customizable.
 
Check it out. Their site has links to all of us as well as other kinds of 
instutions.
 
http://www.trumba.com/connect/onlinecalendars/customers.aspx 

 
 
http://www.trumba.com/connect/onlinecalendars/customers.aspx?category=Museums
 
Floyd
Floyd Sweeting
Head, Information Technology and New Media
The Frick Collection



From: mcn-l-boun...@mcn.edu on behalf of Rich Cherry
Sent: Fri 7/17/2009 8:21 PM
To: Museum Computer Network Listserv
Subject: [MCN-L] Innovative Event Calendars



My team is searching for websites with great event calendars to get ideas for 
one of our projects.Send me links to the event calendars that you love 
(does not have to be a museum).

Thanks,
Rich

Rich Cherry
Director
Balboa Park Online Collaborative
A Project of the Benbough Operating Foundation
2131 Pan American Plz
San Diego, CA 92101
B: (619) 819-8331
F: (619) 819-8230
rcherry at balboaparkonline.org

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[MCN-L] Internet access for a mid-size institution

[Sweeting III, Floyd]

We are a mid-size museum (NYC) and we have a T-1 (1.5 Mbps) for our
exchange server and to serve our collections database over the web and
we use a Time Warner cable to allow about 250 employees to access the
net which gives us (10 Mbps down and 1.5 up) for a low price. This has
worked fine for a year but TW is not really a business class solution
and recently we have had some problems with them - enough to affect our
business day and make us reconsider.

 

My question is what solutions are other mid-size museums using that give
enough bandwidth for all of your business activities and at what kind of
price?

 

Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org
 

 


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[MCN-L] retention schedule - seeking sample policies

[Sweeting III, Floyd]

Do you know about this?

http://siarchives.si.edu/cerp/progress.htm



-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Maja Clark
Sent: Wednesday, July 22, 2009 12:01 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] retention schedule - seeking sample policies

Dear MCNers,

Does anyone have a retention schedule policy document  - pertaining to
both paper & electronic files - that you're willing & able to share?
Ours is in the making & we could use some museum-specific examples.

Many thanks,

Maja

 

 

Maja Clark

Collections Manager, Shangri La

Doris Duke Foundation for Islamic Art

4055 Papu Circle

Honolulu, HI 96816

(808) 792-5506

www.shangrilahawaii.org  

 

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[MCN-L] Annual reports online

[Sweeting III, Floyd]

We do full color pdfs at the Frick as well as printing copies to pass
out. No problems that I know of. We are now going to investigate posting
online as an alternative to printing (to save money).

http://www.shopfrick.org/support/annualreports.htm


Floyd Sweeting
Head, Information technology & New Media
The Frick Collection

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Weinstein, William
Sent: Tuesday, January 27, 2009 4:42 PM
To: Museum Computer Network Listserv
Subject: [MCN-L] Annual reports online


 I am trying to get a sense of policy for posting annual reports online.
I see many institutions do this and they range from plain, no image, and
sanitized finances to the full color pdf.  I would love to get responses
on why and how people are doing this along with any problems.

Bill




William Weinstein
Director of Information Services
Philadelphia Museum of Art
PO Box 7646
Philadelphia, PA 19101
215-684-7741
wweinstein at philamuseum.org


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[MCN-L] Museum Store Shopping Cart/Checkout Third-Party Solutions

[Sweeting III, Floyd]

We use Yahoo for our shop and concerts and seminars payments and we use
Pay Pal for special tours because we can invoice with Pay Pal.

Floyd Sweeting
The Frick Collection

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Erin Weible
Sent: Friday, November 07, 2008 3:45 PM
To: mcn-l at mcn.edu
Subject: [MCN-L] Museum Store Shopping Cart/Checkout Third-Party
Solutions


The Henry Art Gallery is interested in selling some mid-price items
through our Website as soon as possible. We do not need a custom
shopping cart solution and instead are exploring various third-party
solutions. The intent is not to sell merchandise like mugs or posters,
but to sell more specific items (one-offs).

 

I've been looking into Google Checkout, Amazon, and Yahoo. Can anyone
recommend one of these over the others or another third-party solution
that can be implemented immediately without too much trouble?

 

Thank you!

 

Erin Weible

DIG Project Manager

Henry Art Gallery

206-221-4623

erinw at henryart.org

 

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[MCN-L] How many of you web cast or livestream lectures?

[Sweeting III, Floyd]

Colleagues,

How many of you web cast or livestream lectures?

We have been doing this for two years and have gotten a very positive response. 
We've been using Fora.TV but would like to explore other options in the coming 
years, perhaps even do it ourselves. We do like the quality of service provided 
by the vendor and particularly the quick turnaround on editing and posting on 
the web, something hard for us to do with a tiny video production team already 
juggling multiple exhibition related video projects.

Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax



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entity to which it is addressed and may contain confidential 
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than the intended recipient is prohibited. If you received this 
in error, please contact the sender and delete the material 
from any computer.

[MCN-L] barrier free wifi

[Sweeting III, Floyd]

Is there some kind of assumed agreement to terms of use or is it somehow posted 
in the museum? How can the museum not have legal protection? 

Floyd Thomas Sweeting III
Head, Information Technology &? New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY?? 10021

(212) 547-6889 tel 
(212) 547-0708 fax


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of 
Gordy, John
Sent: Wednesday, December 11, 2013 1:07 PM
To: mcn-l at mcn.edu
Subject: [MCN-L] barrier free wifi

Hello MCNers
I've noticed a trend among a few museums where I can access the wifi without 
having to agree to a wifi policy. It makes the whole process so much easier. 
I'd like to pitch the idea that we might do this here and it would help if I 
could come armed with a list of museums already doing it.
If your museum has barrier free wifi could you email me directly or respond to 
the list?
Thank you
John Gordy
Web Manager
National Gallery of Art
202.842.6872



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[MCN-L] Position Opening at The Frick Collection: New Media Specialist

[Sweeting III, Floyd]

Job Summary
Reporting to the Web and New Media Manager, the New Media Specialist will 
create, maintain, and manage digital assets for The Frick Collection and work 
with the Web team to create videos and podcasts and other online interpretive 
content. Primary job duties include managing digital images to be used in The 
Frick Collection's collections management system (TMS), and the related Web 
version (http://collections.frick.org), for current and future exhibitions, and 
for special events. Responsible for delivering images often under tight 
publication deadlines. Implement our digital asset management software (Xinet) 
and digital image workflow for a collection of images (currently at six 
terabytes) with awareness of metadata standards and best practices. Provide 
technical support for employees and lecturers who use digital images in various 
applications including PowerPoint, Keynote, and other software as needed. 
Provide backup support for the Senior Help Desk /Audio Visual Technician during 
occasional lectures and symposia (during normal work hours and occasional 
evenings and weekends). Other duties as assigned.

Requirements
Bachelor's degree and a minimum of two years experience with digital images, 
digital asset management, audio and video production in an art museum or a 
cultural institution. The ideal candidate will be organized, detail oriented, 
and efficient in prioritizing work to meet deadlines concurrently with managing 
long term projects in a team-driven environment. Familiarity with digital asset 
management concepts and technical image metadata is required. Expertise with 
Macintosh OSX working in a Windows network environment is required in addition 
to knowledge of PC platform. Photoshop CS5 and video production including 
capture, editing, archiving, sync-to-footage, and exporting using Final Cut Pro 
Studio is required. Must have a basic understanding of presentation AV. 
Familiarity with collections management software (specifically TMS) and Drupal 
is a plus.

See Full posting here and contact info:

http://www.frick.org/information/careers/IS/new_media_2011.htm


Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax



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[MCN-L] Admissions Ticketing Solutions

[Sweeting III, Floyd]

Colleagues,

I'm curious as to which ticketing solution (and related modules such as enews, 
crm, online ticketing, membership renewal) product any of you use and how you 
like it?
Thanks,

Floyd Sweeting

Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax



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than the intended recipient is prohibited. If you received this 
in error, please contact the sender and delete the material 
from any computer.

[MCN-L] web apps

[Sweeting III, Floyd]

Does anyone have experience developing web apps? I would be interested
to hear about your experiences.

 

Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org
 

 



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and/or privileged material. Any review, retransmission, 
dissemination or other use of, or taking of any action in 
reliance upon, this information by persons or entities other 
than the intended recipient is prohibited. If you received this 
in error, please contact the sender and delete the material 
from any computer.

[MCN-L] Shopping cart solutions

[Sweeting III, Floyd]

Colleagues,

I'm wondering what kind of shopping cart solutions any of you use? 

Specifically how you handle different categories of things, like store
merchandise, membership, education programs, concerts, school visits,
etc.?

Do you use one e comm solution for all of these categories? 

We have been using Yahoo and I've customized it to death to try and make
it look nice, work for memberships, shop items, etc. but I'm running
into problems now that we've added school visits and seminar fees. It is
getting too complicated and it would be so much easier to have a
different check-out cart for each category of items so that only the
information pertaining to that class of item would display. 

I'm looking into adding Pay Pal which would offer more capability, like
invoicing via email with links to pay or online donation forms where you
can type in any amount.

Any thoughts on these issues?

Thanks,

Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org

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[MCN-L] Corporate Memory and Email Archiving

[Sweeting III, Floyd]

I'm curious as to what solutions any of you have for email archiving and
discovery and corporate memory in general?

 

Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org
 

 


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[MCN-L] Looking for a New Webblast/Email/Metrics Service

[Sweeting III, Floyd]

We use Patron Mail and have found it to be adequate. We are getting good
results with a monthly newsletter and judicious targeted event-related
e-blasts.

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Frank E. Thomson
Sent: Monday, May 11, 2009 2:16 PM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] Looking for a New Webblast/Email/Metrics Service


Look at constant contact we use it and have had very good luck with it.

Frank E. Thomson, Curator
Asheville Art Museum
PO Box 1717
Asheville, NC 28802
828.253.3227 tel
828.257.4503 fax
www.ashevilleart.org
fthomson at ashevilleart.org

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Perian Sully
Sent: Monday, May 11, 2009 1:35 PM
To: Museum Computer Network Listserv
Subject: [MCN-L] Looking for a New Webblast/Email/Metrics Service

>From our Development Director. Anyone have any suggestions? We will be
migrating our website to Drupal "soon", and I would think that some sort
of integrated email marketing tool with metrics functionality would be
of particular use here. Thoughts about that would also be helpful.

Thanks!


I am looking to switch our service, for the primary reason that I am
concerned that our db has grown "stale".. we are still using the tools I
set in place five years ago, and I am worried that there may be those
who are not getting mail just cuz the app, known address format are OLD,
etc...

Also, I want a better look-and-feel and an easier back-end user
interface to hand all this over to Faith, with an eye on her doing
reports of opens and clicks, users and interests, etc.

There's actually a lot of functionality, in terms of tracking with
Topica and I do not want to lose that moving forward (not being
leveraged well enough now).

can you please blast a question to your peeps, about bulk email services
and tools with an eye on metrics and reports?  Also, I want to start
list sharing with other local and national orgs. to build the list.
Anything you can get re: issues and case scenarios'd be greatly
appreciated.


Perian Sully
Collections Information Manager
Web Programs Strategist
The Magnes
Berkeley, CA
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[MCN-L] Website Development?

[Sweeting III, Floyd]

An advisory committee, the Deputy Director/Chief Operating Officer, Head of IT, 
Web Master (in the IT & New Media dept) and then Head of Development, 
Editorial, Photography, Education, Curatorial, PR, Library. The IT & NM dept 
designs, builds, maintains the site. It is hosted by an outside vendor and we 
use a lot of low cost third party software database solutions like an online 
calendar and events management solution, an ecommerce store, a collections 
management system which are all designed to meld into one consistent look for 
the site. We are just beginning a redesign (in house) and a move to Drupal but 
that will take months and months with such a small team.

Basically the IT & NM Web team presents solutions to the committee but 
sometimes committee members ask questions, suggest something and it is 
discussed and agreed upon. I think the key to our success is having involvement 
at the top level and a lot of dialogue and collegiality. We met weekly 
initially, then bi-weekly and now after two years, we meet monthly.

Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel 
(212) 547-0708 fax

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Adam 
LaPorta
Sent: Tuesday, June 29, 2010 10:46 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Website Development?

Hello all: Interested to hear who oversees all web development decisions at 
your institution. IT, Marketing, Third party tech groups or consultants? Any 
feedback would be great.

Thanks,
Adam LaPorta
Digital Imaging Specialist
Cleveland Museum of Art
ph: (216) 707-2762
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[MCN-L] how paperless is your museum?

[Sweeting III, Floyd]

Here at the Frick after much discussion, we finally were able to get the
PR office to post press clippings packets to the intranet instead of
photocopying many thick packets to distribute to staff. 

Floyd Sweeting
Head, Information Technology and New Media

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Deborah Wythe
Sent: Friday, October 23, 2009 11:19 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] how paperless is your museum?


We had a conversation this morning with the director about greening the
museum and one of the things that came up was going paperless (where it
makes sense -- I'm use to be the archivist, after all). He asked for
some examples of museums who were doing it and doing it well.

Anybody out there want to put their museum out there as an example of a
(pretty much) paperless shop?
What have you automated? Payroll? Personnel files? Purchase orders?
Financial records? Loans? (I'm assuming that with CMS systems, a lot of
object documentation is now paperless.)

And a related question: anyone with a full-fledged electronic records
program up and running successfully? 

I browsed this year's MCN program (how I wish it was searchable...) and
didn't find any references to "paperless" or "electronic records."

Thanks, everybody!

Deb Wythe
Brooklyn Museum

deborahwythe at hotmail.com 


  
_
Windows 7: I wanted more reliable, now it's more reliable. Wow!
http://microsoft.com/windows/windows-7/default-ga.aspx?h=myidea?ocid=PID
24727::T:WLMTAGL:ON:WL:en-US:WWL_WIN_myidea:102009
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[MCN-L] Attachments sent in email

[Sweeting III, Floyd]

I'm curious as to what size limits you have on sending attachments. As a
rule, we use Yousendit to send image files, but recently someone on
staff insisted on sending a 15 MB file as an email attachment and
refused to consider Yousendit,  it really turned out to be complicated.
Many other businesses do not accept files larger than 10. Any experience
or policies to share about this issue?

Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org
 

 


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[MCN-L] In what department does your media person reside?

[Sweeting III, Floyd]

Our IT and New Media dept does the web site and e-newsletter as well
(the graphic design and info architecture) we work with a committee of
folks from development, curatorial, press, etc. 



-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Adam Carrier
Sent: Monday, August 31, 2009 3:51 PM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] In what department does your media person reside?

Hello all:
Recently, our small Audiovisual and Information Technology departments
merged into a "Technology and New Media" department so we could work
together more efficiently and effectively. "Technology & New Media" is
focused primarily toward the museum's technical infrastructure,
exhibits, interactives, etc.

However, our Multimedia Specialist, who manages our website and social
networking strategies, is in our Programs department, and she's focused
on developing the museum's outward online presence.

Adam Carrier
Audiovisual Technician II
The Mariners' Museum 
100 Museum Drive 
Newport News, Virginia  23606
Phone (757) 952-0431 
Fax (757) 591-7335
acarrier at MarinersMuseum.org

www.MarinersMuseum.org
America's National Maritime Museum

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
TAMSEN SCHWARTZMAN
Sent: Monday, August 31, 2009 12:38 PM
To: 'mcn-l at mcn.edu'
Subject: [MCN-L] In what department does your media person reside?

Hello all,

For those of you who work in smaller museums without big IT departments,
in what department does the person who updates the website and handles
social media work?

--
Tamsen Schwartzman
Museum Media Manager
The Museum at FIT, Room E116
Seventh Avenue at 27th Street
New York, NY 10001
212~217~4547  **  212~217~4561 fax
www.fitnyc.edu/museum
Visit our collections online at
fashionmuseum.fitnyc.edu
Find us on
Facebook
Follow us on Twitter @MuseumFIT

Closes September 26: Isabel Toledo: Fashion from the Inside
Out
Closes November 7: Fashion and Politics

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[MCN-L] Intranets in Museum to improve staff communication

[Sweeting III, Floyd]

Here at the Frick Collection I have just upgraded our Intranet using
WordPress. It was quick and easy and is easy to maintain.

It is a great place to link internal stuff: useful documents relating to
HR benefits (403 B plan, health insurance forms,. etc.)  Calendars,
Organizational charts, employee database, telephone lists, IT Help Desk
and network info and technical help files on a variety of topics - like
metadata standards, image file name standards, etc., Emergency
information: security office phone numbers, emergency procedures
flipbook, bombthreat info sheet, AED videos, etc.

The homepage is used for announcements and links to frequently used
resources.



Floyd Sweeting III  Head, Information Systems Department
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org



-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
John Bedard
Sent: Wednesday, March 05, 2008 2:21 PM
To: mcn LISTSERV
Subject: [MCN-L] Intranets in Museum to improve staff communication


We are discussing implementing an Intranet to improve staff
communication.  I would be interested to finding out what other museums
have done along this line and how they feel they have improved staff
communication.
 
 
 
John R. Bedard
Director of Information Projects and Services
The Minneapolis Institute of Arts
2400 Third Avenue South
Minneapolis, MN 55404
Phone: 612-870-3268
Fax: 612-870-3004
Email: JBedard at artsmia.org 
www.artsmia.org 
www.artsconnected.org ___
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[MCN-L] Multiple member online accounts + growing online services =1 big mess

[Sweeting III, Floyd]

Here at the Frick we use Blackbaud Raiser's Edge and Patron's Edge for both 
membership and admissions ticketing and I know Blackbaud has an ecommerce 
solution (we do not use it). We use Yahoo for ecomm. and EmbARK for our CMS and 
Xinet for our DAM, Wordpress for our intranet, Filemaker for numerous internal 
databases. 
 
I have to say that we have not been happy with the Blackbaud products and I 
would also like to hear what others are using for various solutions.
 
Floyd Sweeting III
Head, Information Systems
The Frick Collection



From: mcn-l-boun...@mcn.edu on behalf of Patrick
Sent: Thu 2/7/2008 8:12 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Multiple member online accounts + growing online services =1 
big mess



Hi folks,
  
  Here's our situation (and I'll bet it is similar for many of you):
  
  Like everyone, we're trying to offer more of our services online. To date, we 
have an online ecommerce system (xcart) and an online hosted ticketing system 
(Gateway). We will soon have an online education registration system (Semtek) 
and are contemplating an online member portal (Raisers Edge). Each system is 
pretty much standalone so there is the potential for a given member to have 4 
separate accounts, each with different account names, credentials, etc. You can 
see where the messiness comes in for our members and customers.
  
  My research so far has revealed solutions for managing more homogenous 
environments (such as internal employee user accounts) but nothing that can 
herd the member cats. Has anyone addressed this problem for cultural 
institutions and would like to share thoughts? All help appreciated. Thanks in 
advance,
  
  Patrick Clancy
  Director of Information Technology
  The New York Botanical Garden
  
  

  
-
Never miss a thing.   Make Yahoo your homepage.
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[MCN-L] Titles

[Sweeting III, Floyd]

We use "Web and New Media Manager" as a title for our web person


Floyd Sweeting III  Head, Information Technology and New Media
THE FRICK COLLECTION 1 East 70th Street New York, NY 10021
Tel: 212-547-6889  Fax: 212-879-2091 www.frick.org

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Anna Holloway
Sent: Monday, August 04, 2008 1:18 PM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] Titles

Perian - 

Our person who does the webmistressy stuff holds the title 'Programs and
Multimedia Specialist.'  That adds a lot of syllables to a title - but
seemed to sum up what she does.

~anna

Anna Holloway, Vice President, Collections & Programs
The Mariners' Museum
757-591-7740
757-591-7312 (fax)
 
The USS Monitor Center - Now Open!!!
An Ironclad Promise of Adventure
visit us at www.marinersmuseum.org
 
 
 

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Perian Sully
Sent: Monday, August 04, 2008 1:02 PM
To: Museum Computer Network Listserv
Subject: [MCN-L] Titles

Hello, fellow techs!

 

I've been struggling over this for a couple of weeks now and I'm not
getting anywhere. I'm being promoted to "Collections Information
Manager" and I'm also taking over the website. Even though I'll be doing
the basic webmistressy stuff, I'll also be involved with digital
strategy and thinking about how we can use web technologies to promote
our mission. Since many of us on staff have multiple roles, I'll be
allowed to have a double title, "Collections Information Manager" and
under that, this other title.

 

I don't feel that "Webmistress" or "Webmaster" is descriptive enough, so
I'm not entirely comfortable with it. Does anyone here deal with website
management and strategy? What is your title? Are you happy with it?

 

Please reply to me offlist.

 

Thanks!

 

Perian Sully

Collection Information and New Media Coordinator

Judah L. Magnes Museum

2911 Russell St.

Berkeley, CA 94705

Work: 510-549-6950 x 357

Fax: 510-849-3673

http://www.magnes.org

http://www.musematic.org

http://www.mediaandtechnology.org

 

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entities other than the intended recipient is prohibited.   If you received
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[MCN-L] Repository of Collections Management related materials

[Sweeting III, Floyd]

Clearinghouse on Art Documentation and Computerization

This documentation center and information service conceived and
implemented by Patricia J. Barnett was originally hosted at the
Metropolitan Museum of Art, Watson Library and later at the Frick Art
Reference Library no longer exists. It collected and disseminated
information related to art, museum, and library informatics. Most of the
information that was once in the database can now be found in Web sites.
An article by Karen Parles (Spectra, Summer 1996, 23(4), p33-35)
discusses the impact of the Internet on this service and how Web sites
were doing the work that was once done by the Clearinghouse.

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Robert A. Baron
Sent: Thursday, March 04, 2010 8:46 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Repository of Collections Management related materials

Dear MCN,

I seem to recall that in the early 1990s a well-known art library 
began to collect information related to the history and practice of 
collections management and automation.

Does anyone on this list know of any such collection efforts? I would 
like to donate my accumulated materials rather than disposing of them.

I have four or five boxes of such data including (among other works)

Data Models
Technical Reports (such as David Bearman's)
Systems analyses and projects created for key museums
Plans for image projects
Advertisements and related ephemera
Documentation of conferences and symposia
Materials related to intellectual property issues.
...and much more.

For those on this list who may not know me, I worked in this field 
for approximately fifteen years, until about the year 2000.

If anyone thinks it useful, they are invited to consult my on-line 
CV, available HERE

Feel free to send this notice to other workers in this field.

/Robert A. Baron
robert at studiolo.org

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[MCN-L] Repository of Collections Management related materials

[Sweeting III, Floyd]

The Clearinghouse Records were disbursed, a lot of it was ephemera. The
article I mentioned by Karen Parles in Spectra addresses what happened
and why. I checked with Deborah Kempe, the Frick Art Reference Library's
Chief of Collections Management and Access who said a few things may
have been cataloged and incorporated into the library collection but
that there is no way of designating what was in the original
Clearinghouse.

Floyd Thomas Sweeting III
Head, Information Technology &  New Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel 
(212) 547-0708 fax





-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Richard Urban
Sent: Thursday, March 04, 2010 4:09 PM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] Repository of Collections Management related
materials

Hi Robert,

The Smithsonian Archives is home to the MCN records,  and also hold
records related to early automation efforts that the they were involved
in.   You might see if they are interested in your materials as well:
http://www.siarchives.si.edu/

Floyd, did the Clearinghouse end-up somewhere after ceasing operation?

Richard Urban, Doctoral Student
Graduate School of Library & Information Science
University of Illinois at Urbana-Champaign
rjurban at illinois.edu
http://www.richardurban.net


On Mar 4, 2010, at 7:46 AM, Robert A. Baron wrote:

> Dear MCN,
> 
> I seem to recall that in the early 1990s a well-known art library 
> began to collect information related to the history and practice of 
> collections management and automation.
> 
> Does anyone on this list know of any such collection efforts? I would 
> like to donate my accumulated materials rather than disposing of them.
> 
> I have four or five boxes of such data including (among other works)
> 
> Data Models
> Technical Reports (such as David Bearman's)
> Systems analyses and projects created for key museums
> Plans for image projects
> Advertisements and related ephemera
> Documentation of conferences and symposia
> Materials related to intellectual property issues.
> ...and much more.
> 
> For those on this list who may not know me, I worked in this field 
> for approximately fifteen years, until about the year 2000.
> 
> If anyone thinks it useful, they are invited to consult my on-line 
> CV, available HERE
> 
> Feel free to send this notice to other workers in this field.
> 
> /Robert A. Baron
> robert at studiolo.org
> 
> ___
> You are currently subscribed to mcn-l, the listserv of the Museum
Computer Network (http://www.mcn.edu)
> 
> To post to this list, send messages to: mcn-l at mcn.edu
> 
> To unsubscribe or change mcn-l delivery options visit:
> http://toronto.mediatrope.com/mailman/listinfo/mcn-l
> 
> The MCN-L archives can be found at:
> http://toronto.mediatrope.com/pipermail/mcn-l/

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than the intended recipient is prohibited. If you received this 
in error, please contact the sender and delete the material 
from any computer.

[MCN-L] A message from Travis Fullerton of the Virginia Museum of Fine Arts

[Sweeting III, Floyd]

We are a small museum and this area has grown out of the Technology and Digital 
Media Department which has a staff of 10 people and comprises a Technology 
Division, a Web and Digital Media Division and a brand new Media Production 
Division.  

For a few years we have produced short exhibitions and permanent collections 
related videos with one full-time videographer and one part-time AV tech/Audio 
Engineer. They are often helped by the photographer who is part of the 
Curatorial Department.

Now I am officially creating a Media Production Division which reports to me 
and will have two full-time staff, an AV Technician/Audio Engineer and a 
Videographer/Media Producer and they will handle all AV production, including 
live streaming of lectures as well as podcasts and exhibitions as well as 
permanent collections related video production. We maintain tight quality 
control over these productions.

Recently our Education Department began filming videos of some of the short 
gallery talks given regularly by education interns. These are done 
independently of the Technology Department by a part-time person in the 
Education Department and are showcased in the Student Programs area of our Web 
site.
We have no formal involvement with production of these videos, but they do go 
past the Web team who keep eyes on quality and consistency and make 
suggestions, if needed.

In regards to the archived lectures and exhibitions as well as permanent 
collections related video production, we save both raw and edited footage and 
have a large storage area network. Our IT Manager and Network Admin handle 
storage issues but I realize that we need to work out a long term plan as this 
area grows.

We use Vimeo, YouTube and Art Babble and ForaTV to make video accessible via 
links (embeds) from our Web site.

This is all developing for us and I'll fine tune as we grow.

Floyd Thomas Sweeting III
Head, Technology &? Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY?? 10021

(212) 547-6889 tel 
(212) 547-0708 fax

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Eric 
Longo
Sent: Tuesday, February 25, 2014 10:10 AM
To: MCN-L
Subject: [MCN-L] A message from Travis Fullerton of the Virginia Museum of Fine 
Arts

Hi everybody, I wanted to conduct a quick survey of video production services 
in museums and try to understand how they are managed, and by whom.

There is an increasing need for video content at our museum, especially for 
social media, but also for education and mobile development. We try hard to 
maintain a level of quality in our still imaging and I want to maintain a level 
of quality control as the video content grows. Currently video content it is 
being generated in various departments by contractors, interns, or volunteers - 
and it is all over the place. I would like to get a sense of how others manage 
multimedia production at your institutions. I know there is a Media Production 
SIG, so I am particularly keen to hear from those folks.

Is video production a unique department? If not, where does it fall?

Do you have dedicated staff for video production? Who? How many?

How is the finished content stored? DAMs? Hard copy? Do you save edited 
projects only or all raw footage as well? Who manages the storage?

Just curious how others are handling this. Thanks!

--
Travis Fullerton
Chief Photographer, Manager of Imaging Resources Virginia Museum of Fine Arts
200 N Boulevard, Richmond, VA 23220
804.340.1538

The information transmitted is intended only for the person or 
entity to which it is addressed and may contain confidential 
and/or privileged material. Any review, retransmission, 
dissemination or other use of, or taking of any action in 
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than the intended recipient is prohibited. If you received this 
in error, please contact the sender and delete the material 
from any computer.

[MCN-L] IT Department Structure Benchmarking

[Sweeting III, Floyd]

I think the institution has about 250 employees.

Currently Technology and Digital Media has 10 positions. The head of the 
department reports to the Deputy Director/Chief Operating Officer.
 The department has 3 divisions and tasks do overlap somewhat within divisions. 
We are a flexible staff who adapt readily to the evolving needs of the museum.

1 Head, Technology & Digital Media

Technology Division
Responsible for technological infrastructure support services; including voice 
and data circuits; computer networks; digital image storage; back-ups; network 
security; business continuity; disaster recovery, business application 
integration and support. IT plans, purchases, installs and manages all computer 
hardware and software including PDA?s, mobile phones and the Avaya telephone 
system. The Help Desk provides concierge level service including individual and 
group training.

1 Associate Head, Technology & Digital Media 
1 Network Administrator/Help Desk Manager 
1 Help Desk/Desktop Support Assistant 
1 Help Desk/Desktop Support Assistant 
 
Digital Media Division
Responsible for design, maintenance and publishing of public and private Web 
sites, including the institutional Web site, the collections management Web 
site, e-commerce, e-newletters, podcasting and other Web media, the TMS 
collection management system, the Intranet. Responsibile for setting up and 
tech support of the online membership and event ticketing Web site. Responsible 
for information and data management, including data transfer, meta-data 
standards and database creation and management and for the creation, 
manipulation and delivery of digital media soon to be in the Xinet digital 
asset management system. Also responsible for oversight of app development.  

1 Creative Director for Digital Media 
1 Front End Web Developer 
1 Database Administrator 

Media Production Division
Responsible for audiovisual technology and media production services, live 
streaming of lectures, podcast and video production for the permanent 
collection and for exhibitions.

1 Media Producer 
1 Associate Media Producer 





Floyd Thomas Sweeting III
Head, Technology &?Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY?? 10021

(212) 547-6889 tel 
(212) 547-0708 fax
frick.org

-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of 
Julie Brubaker
Sent: Monday, October 27, 2014 12:11 PM
To: mcn-l at mcn.edu
Subject: [MCN-L] IT Department Structure Benchmarking

Hi MCN!
I'm looking for some quick current data about your Museum's IT Department.
If you have a moment, your response would be much appreciated:

1. How many people work at your Museum?
2. How many people are in the IT Department at your Museum?
3. What are all the titles (or roles/responsibility areas) of the people in IT 
at your Museum?
4. Does every IT person have a specific set of responsibilities or are there a 
lot of overlapping responsibilities?
5. Who does the head of your IT Department report to?
6. Would you share the name of your Museum?

If this survey has been done before and the data exists somewhere, please 
accept my apologies for repeating the questions and point me to the results.

Thank you!
Julie


Julie P. Brubaker
Director of Information and Interpretive Technology George Eastman House 
jbrubaker at geh.org

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Re: [MCN-L] IT SIG: Senior Staff and IT

[Sweeting III, Floyd]

Yes and yes. 

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel 
(212) 547-0708 fax

www.frick.org
www.frickfuture.org



-Original Message-
From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Brian 
Whaley
Sent: Thursday, July 16, 2015 3:26 PM
To: mcn-l@mcn.edu
Subject: [MCN-L] IT SIG: Senior Staff and IT

All,

Just curious how many of you have a senior staff group in place, and for those 
who do, are your IT managers/directors part of the senior staff group?

Brian Whaley
Head of IT and AV
Kimbell Art Museum
 Camp Bowie Boulevard
Fort Worth, TX 76107-2792
bwha...@kimbellmuseum.org
t.  817.332.8451 ext 357
f.  817.877.1264
www.kimbellart.org

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[MCN-L] Ticketing software

[Sweeting III, Floyd]

Colleagues,

Can any of you share which ticketing software you are using and what options, 
limitations they offer? Ballpark pricing would help too.
We are also interested in timed ticketing and online ticket sales. Any 
experiences you can share will be appreciated.

Thanks,

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax

www.frick.org

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[MCN-L] loan of ipods to visitors without smartphones

[Sweeting III, Floyd]

Do any of you loan out  ipods or other devices to visitors who wish to use your 
app but do not have smartphones?

If so, how does it all work from a practical standpoint?  Problems? Concerns?

Thanks,

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax

www.frick.org

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it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
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[MCN-L] THoughts about App vs. Responsive Web site?

[Sweeting III, Floyd]

Colleagues,

Can you share your thoughts regarding the use of an App as opposed to using a 
Responsive Web site as part of the visitor experience?

Also how you feel about downloading content to personal devices rather than 
just accessing live online?

Thanks,

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax

www.frick.org

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it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
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intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer.
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[MCN-L] Translation Services

[Sweeting III, Floyd]

Hi folks,

Thanks for all your responses about apps vs mobile web and loaning ipods to 
visitors.

Do any of you use foreign language translation services? Recommendations?

Thanks,

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax

www.frick.org

The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer.
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[MCN-L] .art domain extension

[Sweeting III, Floyd]

Colleagues,

Do any of you know if it is possible yet to apply for a .art domain extension?
Has anyone found a registry for .art ?

I read somewhere that it's not happening until February but apparently there 
are some early adopters.

Thanks,

Floyd Thomas Sweeting III
Head, Technology & Digital Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax

www.frick.org

The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer.
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Re: [MCN-L] VR vendors?

[Sweeting III, Floyd]

GURU http://theguru.co/ is an interesting one. We're not ready for VR or AR yet 
here but I like to keep up with the possibilities, I met the Guru people at a 
conference and like them.

Another one which I think has s lot of potential is Histovery 
http://www.histovery.com/en/  who have done AR in French castles and museums.  
They did a demo here for us but our curatorial staff are not ready for VR or AR 
yet.

Both worth a look and maybe a meeting to discuss possibilities.

Best,
Floyd

Floyd Thomas Sweeting III
Associate Director for Information Systems and Media

THE FRICK COLLECTION
1 East 70th Street
New York, NY   10021

(212) 547-6889 tel
(212) 547-0708 fax
www.frick.org

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-Original Message-
From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Shyam 
Oberoi
Sent: Thursday, August 10, 2017 11:26 AM
To: mcn-l@mcn.edu
Subject: [MCN-L] VR vendors?

We're exploring a VR project here at the DMA and so I was curious if anyone has 
recommendations for vendors, or other thoughts about VR projects at your 
institution?

With thanks,

Shyam

SHYAM OBEROI
Director of Technology and Digital Media

DMA
Office: 214-922-1206
Dallas Museum of Art | 1717 N. Harwood St. | Dallas TX 75201

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