Re: [otrs] Pb to receiving mail
Hi all,
I solve my problem.
The problem come from Config.pm
I must put this parameter:
CustomerUserPostMasterSearchFields => ['sAMAccountName', 'cn', 'mail'],
Bye
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
Guillaume Rehm a écrit :
Hi all,
I have a problem to keep incoming mail into OTRS.
I'm run OTRS 1.3.2 on Debian sarge with Active Directory integration.
When I run /usr/share/otrs/bin/PostmasterPOP3.pl I have this error
message:
Can't use string ("mail") as an ARRAY ref while "strict refs" in use
at /usr/share/otrs/Kernel/System/CustomerUser/LDAP.pm line 161,
line 225.
If I don't use Active Directory integration I receive correctly
message into OTRS.
The POP3 account use to keep incoming mail is also an active directory
account with mail property set.
As anyone have any idea ?
Thanks in advance for your help.
Best Regards,
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Re: [otrs] How to set debug??
Hi Steve,
Steve Hill schrieb:
I'm getting the following complaint in my OTRS log, "SMTP authentication
failed! Enable debug for more info!" but I haven't a clue how to set debug!
You need to insert
$Self->{'Debug'} = 1;
in your ~/Kernel/Config.pm.
I did this and had some problems not getting further debug-information
logged, but some day I got it run. Unfortunately, I can't reconstruct
the reason for the prior failure.
I hope it works right from the start on your installation,
Alex
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Re: [otrs] PostMasterPOP3.pl UTF-8 problem
Hi Nils,
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line
436
[...]
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
[...]
If there is any patch we can apply or other way to fix the problem
it would be much appreciated, because at the moment the only
solution is to go into the mailbox feeding OTRS and manually
delete the offending emails, which is a huge headache.
Do you really need UTF-8? I believe there are indeed some
unresolved issues with OTRS and UTF-8. Do you still have these
problems when you set your DefaultCharset to iso-8859-1?
Unfortunately we do need OTRS to support UTF-8. Our company produces
and supports software products that work with different character
sets and we often get mails in different character sets. My
understanding, from the bug report above, is that its a pretty simple
fix.
Regards,
-Brendan
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[otrs] How to set debug??
I'm getting the following complaint in my OTRS log, "SMTP authentication failed! Enable debug for more info!" but I haven't a clue how to set debug! Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: Re: [otrs] Multiple OTRS installations, same machine
On Tue, April 25, 2006 3:07 pm, [EMAIL PROTECTED] said: > sorry for jumping into the discussion from aside... ;-) > > i have to do this in two or three weeks and i am not that deep in all the > things. > so my question is if there is a detailed explanation or a howto or > something > like that to get multiple instances on one server up an runnin? I face the same task in a short while. Having deployed OTRS from an RPM, I want to keep the convenience of upgrade-all-at-once. Which directories would I need to make copies of to get multiple copies of OTRS to work side by side? Is the config held in a single directory? Regards, Graham -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Viewing ALL tickets
Thanks for the heads-up, I see that I needed to go into that queue from the view you mentioned, and yes there was a number showing the number of tickets, click on that number and.. voila Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 12:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Viewing ALL tickets Tom French wrote: > I have read the doc.s , unfortunately, it does not help me see the > tickets. > I am a user and added myself to the admin group. When I log in, I > only see the tickets assigned to myself. i.e. "My Own Queue" > > Can you give me a procedure (short) to make sure it is correct. When I login (I am in the admin group) I see a list of my locked tickets. There's a link under the header 'Queue: My Queues' to 'All tickets: [some number]'. I can click that number and get a listing of all tickets. The link takes me to /otrs/index.pl? Action=AgentTicketQueue&QueueID=0&ViewAll=1 > We do have a few tickets outstanding that have not been acted upon, > as I have logged in with the customer credentials, and saw them in > their queue. Check out automatic unlocking (http://doc.otrs.org/2.0/en/html/ x1362.html) and ticket escalation (http://doc.otrs.org/2.0/en/html/ x1379.html) to see if those could help. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine
Christian: Thank you for the feedback!
I have set it up that way and am working through some issues, but the
question I have is: If I set the SystemID variables too close together,
Syslog.pm panics.
For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they
conflict on memory space (it appears).
If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict.
It looks like in Syslog.pm, shmget is using SystemID as a parameter in
grabbing shared memory. Am I reading this right, and can this problem
be duplicated?
-
Matt Linton "So, you think there's no money
UNIX/Linux SysAdmin to be made as a philosophy major?
ASANI Solutions, LLC Think again!You're still right."
Christian Schoepplein wrote:
Hi Matt,
On Fri, Apr 21, 2006 at 11:37:25AM -0700, Matt Linton wrote:
I'd like to allow multiple software groups within our single
organization to handle their own "issue reporting" via OTRS. Since I
don't want to manage multiple servers, and want them each to have full
administrative control over their own FAQ entries, customer users, etc
-- I had planned on installing multiple OTRS installations like this:
ScriptAlias /otrs1/ /local/otrs1
ScriptAlias /otrs2/ /local/otrs2
(and so on...)
Problem is, I'm running into wierd behaviors with the secondary and
other OTRS's. Log.pm seems to use the OTRS ID as a function for
grabbing memory for logging. Is that true? If I set my server IDs "1"
and "2" then #2 has memory conflicts, but if I set them to "1" and "20"
then it seems fine.
You have to use different system IDS for the different OTRS instances:
$Self->{'SystemID'} = ...
I use 3 different OTRS instances (without mod_perl" and it works fine.
Has anyone done this before, and does anyone know how to accomplish it
better, perhaps?
The way you like to do it is perfect, only take on the different
SystemIDs and the different aliases in the web server configuration.
Also do only use mod_perl for one instance.
Matt Linton
Ciao,
Christian
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Re: [otrs] Viewing ALL tickets
Tom French wrote: I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. "My Own Queue" Can you give me a procedure (short) to make sure it is correct. When I login (I am in the admin group) I see a list of my locked tickets. There's a link under the header 'Queue: My Queues' to 'All tickets: [some number]'. I can click that number and get a listing of all tickets. The link takes me to /otrs/index.pl? Action=AgentTicketQueue&QueueID=0&ViewAll=1 We do have a few tickets outstanding that have not been acted upon, as I have logged in with the customer credentials, and saw them in their queue. Check out automatic unlocking (http://doc.otrs.org/2.0/en/html/ x1362.html) and ticket escalation (http://doc.otrs.org/2.0/en/html/ x1379.html) to see if those could help. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Viewing ALL tickets
Nils, I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. "My Own Queue" Can you give me a procedure (short) to make sure it is correct. We do have a few tickets outstanding that have not been acted upon, as I have logged in with the customer credentials, and saw them in their queue. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 9:46 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Tom French wrote: > Can you explain what is the Generic Agent, or how one gets to it > via the GUI. > i.e. what is the url looklike. I have been trying to see ALL the > open tickets that our agents have, and this might be the trick. Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Pb to receiving mail
Hi all,
I have a problem to keep incoming mail into OTRS.
I'm run OTRS 1.3.2 on Debian sarge with Active Directory integration.
When I run /usr/share/otrs/bin/PostmasterPOP3.pl I have this error message:
Can't use string ("mail") as an ARRAY ref while "strict refs" in use at
/usr/share/otrs/Kernel/System/CustomerUser/LDAP.pm line 161, line
225.
If I don't use Active Directory integration I receive correctly message
into OTRS.
The POP3 account use to keep incoming mail is also an active directory
account with mail property set.
As anyone have any idea ?
Thanks in advance for your help.
Best Regards,
--
Guillaume REHM
Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
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RE: [otrs] trouble installing
This might have been the problem on the Core4 box, but now we are onto the Windows machine. We happen to be a windows shop and the powers that be want me to use IIS, Since I am the only one (and new) in the shop that know anything about Linux. Brett Gruchow Infrastructure Systems Engineer [EMAIL PROTECTED] Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 8:10 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] trouble installing Brett Gruchow wrote: > After not getting it to run on core 4 due to what I thought was an > apache issue, I was asked to get it running on IIS windows to see > if it made any difference. Maybe the issue described in http://lists.otrs.org/pipermail/otrs/ 2006-January/010033.html ? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Deleting new tickets
Tom French wrote: Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of everyone.? Sort of a super user. A user with administrator rights can view all tickets. See the documentation: http://doc.otrs.org/2.0/en/html/c733.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Deleting new tickets
Nils, Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of everyone.? Sort of a super user. Danke Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 9:46 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Tom French wrote: > Can you explain what is the Generic Agent, or how one gets to it > via the GUI. > i.e. what is the url looklike. I have been trying to see ALL the > open tickets that our agents have, and this might be the trick. Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Deleting new tickets
Tom French wrote: Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Deleting new tickets
Alex, Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: Tuesday, April 25, 2006 1:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Hi Aaron, aaron schrieb: > Is there any danger in using the following method to wipe out new > (untouched) tickets? > > DELETE FROM ticket WHERE queue_id = 123 AND ticket_state_id = 456; I think you get rid of the tickets you aim to with this method, but other informations of the tickets (e.g. attachments) won't be deleted with this method. You should use the Generic Agent instead, that's safer and cleaner. Use the WebGUI of the agent or see ~/Kernel/Config/GenericAgent.pm.examples (here 'delete'). > aaron Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self->{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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Re: [otrs] trouble installing
Brett Gruchow wrote: After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. Maybe the issue described in http://lists.otrs.org/pipermail/otrs/ 2006-January/010033.html ? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: Re: [otrs] Multiple OTRS installations, same machine
>
> You have to use different system IDS for the different OTRS instances:
>
> $Self->{'SystemID'} = ...
>
> I use 3 different OTRS instances (without mod_perl" and it works
fine.
>
> >Has anyone done this before, and does anyone know how to accomplish
it
> >better, perhaps?
>
> The way you like to do it is perfect, only take on the different
> SystemIDs and the different aliases in the web server configuration.
> Also do only use mod_perl for one instance.
sorry for jumping into the discussion from aside...
;-)
i have to do this in two or three weeks and i am not
that deep in all the things.
so my question is if there is a detailed explanation
or a howto or something
like that to get multiple instances on one server
up an runnin?
Thx in adavance,
Li
>
> >Matt Linton
>
> Ciao,
> Christian
>
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RE: [otrs] trouble installing
After not getting it to run on core 4 due to what I thought was an apache issue, I was asked to get it running on IIS windows to see if it made any difference. So it is running on a Dell 1550 1U server with windows 2003 server installed I installed from a tar as I didn't need apache and I already had MySql installed on the server. Brett Gruchow Infrastructure Systems Engineer [EMAIL PROTECTED] Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Tuesday, April 25, 2006 6:56 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] trouble installing Hi Brett, On Mon, Apr 24, 2006 at 03:35:18PM -0500, Brett Gruchow wrote: > I am getting a failure in the installer > > > > ==è Can't Create table `.\otrs\#sql-b6c_23.frm' (errno 150) > > > > Anyone have any idea's Is this table allready existing? MOre infos on your system would be necesary to help. > Brett Gruchow Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS new developments ?
Hi Eric, On Sat, Apr 22, 2006 at 06:12:04PM +0200, Eric Veltman wrote: > Is there a newsletter or something like that to keep OTRS users up-to-date > on the goodies that the developers are working on ? Where can I find it ? No, a newsletter or some thing like that is not available. But you can subscribe to the dev list and ask for current state. Also you can see the CHANGELOG file of the cvs tree or 2.0 branch of OTRS. > If there's no such thing ... Does anybody know if OTRS will become less > conservative about the use of JavaScript/AJAX technology ? We think about creating a theme with AJAX but there I can't tell when we start and when it will be finished. Its only a idea now. But we'd be verry happy, if you or someone else in the community would like to support us :). > Usability could be improved a lot by making heavier use of client-side > scripting. FULL ACK. But even if a AJAX interface exists we'll also provide other themes. > Eric KInd regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Multiple OTRS installations, same machine
Hi Matt,
On Fri, Apr 21, 2006 at 11:37:25AM -0700, Matt Linton wrote:
>I'd like to allow multiple software groups within our single
>organization to handle their own "issue reporting" via OTRS. Since I
>don't want to manage multiple servers, and want them each to have full
>administrative control over their own FAQ entries, customer users, etc
>-- I had planned on installing multiple OTRS installations like this:
>
>ScriptAlias /otrs1/ /local/otrs1
>ScriptAlias /otrs2/ /local/otrs2
>(and so on...)
>
>Problem is, I'm running into wierd behaviors with the secondary and
>other OTRS's. Log.pm seems to use the OTRS ID as a function for
>grabbing memory for logging. Is that true? If I set my server IDs "1"
>and "2" then #2 has memory conflicts, but if I set them to "1" and "20"
>then it seems fine.
You have to use different system IDS for the different OTRS instances:
$Self->{'SystemID'} = ...
I use 3 different OTRS instances (without mod_perl" and it works fine.
>Has anyone done this before, and does anyone know how to accomplish it
>better, perhaps?
The way you like to do it is perfect, only take on the different
SystemIDs and the different aliases in the web server configuration.
Also do only use mod_perl for one instance.
>Matt Linton
Ciao,
Christian
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Re: [otrs] Help me understand escalations!
Hi, On Fri, Apr 21, 2006 at 12:38:49PM -0500, Brett N wrote: >I'm having a hard time undersanding escalations > >Here's what I envision with escalations, maybe the problem is here.. > >Trouble is reported via email by customer.. > >if no one answers the email in 2 hours, I want a periodic nag (escalation) > >if the email is anwered OR locked, no escaltion will ever be sent, unless >the lock expires and it sits around in the queue.. > >This is how I thought it worked.. but now I see locked tickets with >escalations counting down. Am I missing something? Please see the chapter about time settings in our admin manual on http://doc.otrs.org Does this make escalation settings clearer? >-Brett Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer email
Hello, On Mon, Apr 24, 2006 at 10:40:57AM +0100, Alan McKeown wrote: > I have set-up 4 customers in OTRS. I only want them to be able to view > tickets and not create them. How is this achieved? You could change the customer interface and remove the module to create tickets. Also you have to make sure that no tickets are created by messages send to the system. > Also when I create tickets I do not want to send an email to the customer, > is this possible? when you set-up a customer you have to have a valid > email for them. You can for example create a new phone ticket and use another mail address then the customers address. But the new ticket can be assigned to the right customer via the CustomerID insert field in the phone ticket screen. If you anser this ticket later, the messages goes to the addres specified during ticket creation and not to the customer. > Alan. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] PostMasterPOP3.pl UTF-8 problem
Brendan Humphreys wrote:
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
[...]
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
[...]
If there is any patch we can apply or other way to fix the problem
it would be much appreciated, because at the moment the only
solution is to go into the mailbox feeding OTRS and manually delete
the offending emails, which is a huge headache.
Do you really need UTF-8? I believe there are indeed some unresolved
issues with OTRS and UTF-8. Do you still have these problems when you
set your DefaultCharset to iso-8859-1?
Nils Breunese.
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Re: [otrs] trouble installing
Hi Brett, On Mon, Apr 24, 2006 at 03:35:18PM -0500, Brett Gruchow wrote: > I am getting a failure in the installer > > > > ==è Can't Create table `.\otrs\#sql-b6c_23.frm' (errno 150) > > > > Anyone have any idea's Is this table allready existing? MOre infos on your system would be necesary to help. > Brett Gruchow Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] PostMasterPOP3.pl UTF-8 problem
Hello,
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
I've attached the full output from PostMasterPOP3.pl at the end of
this email.
We are running:
OTRS 2.0.4
Perl v5.8.8
mysql Ver 14.12 Distrib 5.0.18
Linux version 2.6.15-1.2054_FC5
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
At the moment this is a major problem for us because we get so much
spam that contains non-ascii chars, and each one causes
PostMasterPOP3.pl to fall over and leave it's processID in the
database, which in turn means that it won't run again, because we get
this error:
Can't create PID PostMasterPOP3, because it's already running
If there is any patch we can apply or other way to fix the problem it
would be much appreciated, because at the moment the only solution is
to go into the mailbox feeding OTRS and manually delete the offending
emails, which is a huge headache.
Cheers,
-Brendan
-
$ ./PostMasterPOP3.pl -f 1 -d 2
Notice: PostMasterPOP3.pl is already running but is starting again!
Message 1/80 ([EMAIL PROTECTED])
Sub part(1/1)!
->GotArticle::Atm: 'file-1' 'text/html; charset="iso-2022-jp"'
New Ticket created!
TicketNumber: 200604251211
TicketID: 15607
Priority: 3 normal
State: new
CustomerID: [EMAIL PROTECTED]
CustomerUser: [EMAIL PROTECTED]
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436.
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[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self->{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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