Re: [otrs] Can't locate Kernel/Config.pm in @INC
On Thu, 28 Sep 2006 09:45:55 -0400 "Bryan Fullerton" <[EMAIL PROTECTED]> wrote: > Are you sure you copied Kernel/Config.pm.dist to Kernel/Config.pm, as > required in step 4 of the INSTALL document? > > Also, make sure you've run bin/SetPermissions.sh with the proper > users/groups, as required in step 7 of the INSTALL document. > > Your @INC looks fine, it should include Kernel/Config.pm if it exists > and is readable. > > Bryan Thank you Bryan, your advice solved my problem. I initially followed an INSTALL.RedHat document which did not include the steps you mentioned. I then had another problem when starting otrs, it turned out to be a bug described here: http://bugs.otrs.org/show_bug.cgi?id=1231 (related to "DB.pm line 219" and "perl-DBD-MySQL-3.0004-1") applying a patch solved that one. Regards Kobus ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Ticket Ownership Changes
Is there any way to stop OTRS from changing ownership of a ticket just because I touched it? I have tickets assigned to a technician but will often place notes in the ticket (authorization for expenditures, etc.). I want to leave ownership with the technician and just insert a note. Thank you Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Can't locate Kernel/Config.pm in @INC
On 9/28/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: I installed OTRS on a Fedora5 system (apache2 and perl5.8) all required perl modules are installed. GenericAgent.pl, PostMasterPOP3.pl and UnlockTickets.pl can't seem to find Config.pm (/var/www/otrs/Kernel/Config.pm). Are you sure you copied Kernel/Config.pm.dist to Kernel/Config.pm, as required in step 4 of the INSTALL document? Also, make sure you've run bin/SetPermissions.sh with the proper users/groups, as required in step 7 of the INSTALL document. Your @INC looks fine, it should include Kernel/Config.pm if it exists and is readable. Bryan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: spam
>Thanks Phil for the advice. On Sysconfig I have added I-Mail-Spam-Revdns >and I have also put the Match and Set values as advised, but still it >does no work. I think the point you are missing is the one Andy Lubel raised: Andy Lubel wrote: >>And you have a SMTP gateway tagging this? Something like SpamAssasin or the >>likes? What he is saying is that your incoming email must be being processed and tagged in the headers FIRST before OTRS can use the tags to filter out spam. OTRS is not a spam filter itself, it can only filter based on the message headers. My previous message was an example of the headers that MY ISP puts on my email headers. Your ISP might not have a spam system, or may have a different one. If they have a different one, you will have to ask them what they use and what headers to expect. If they do not have a spam system, you will have to implement one yourself, as described in the OTRS manual. I hope this helps you to understand and crack your spam problem! <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Can't locate Kernel/Config.pm in @INC
Hi I installed OTRS on a Fedora5 system (apache2 and perl5.8) all required perl modules are installed. GenericAgent.pl, PostMasterPOP3.pl and UnlockTickets.pl can't seem to find Config.pm (/var/www/otrs/Kernel/Config.pm). How can I update @INC ? OTRS was installed to the standard location on FC: /var/www/otrs GenericAgent.pl's output follows: Can't locate Kernel/Config.pm in @INC (@INC contains: /var/www/otrs/Kernel/cpan-lib /var/www/otrs /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /var/www/otrs//bin/GenericAgent.pl line 40. BEGIN failed--compilation aborted at /var/www/otrs//bin/GenericAgent.pl line 40. Regards Kobus ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Help finding installer.
I was wondering if I could be assisted within the installation. I know
I should be able to do this, but I'm having some trouble. None of the
scripts needed for setup appear to be where they are supposed to be...
My original email follows.
Dustin Oprea wrote:
The documentation indicates that there should
be an otrs/installer.pl webbable script, and there is not.
I am having problems therefore doing anything but installing it... It
appears that the only useful scripts are in /var/www/otrs/bin/ and
/var/www/otrs/scripts . The 'installer.pl' script is located in
/var/www/otrs/bin/cgi-bin/, but I believe it does not run properly (I'd
confirm, but I'm at work and that machine is off).
An excerpt from the Suse RPM documentation indicating the expected path
of the installer.pl script follows, below.
Dustin
>From the documentation:
linux:~ # rpm -ivh /tmp/otrs.rpm
otrs##
Check OTRS user (/etc/passwd)... otrs exists.
Next steps:
[SuSEconfig]
Execute 'SuSEconfig' to configure the webserver.
[start Apache and MySQL]
Execute 'rcapache restart' and 'rcmysql start' in case they don't run.
[install the OTRS database]
Use a webbrowser and open this link:
http://localhost/otrs/installer.pl
[OTRS services]
Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force}).
Have fun!
Your OTRS Team
http://otrs.org/
linux:
Andy Lubel wrote:
Its even more simple to follow the docs at docs.otrs.org!
Go through the "source" directions if you need more detail on whats
happening when you type in this horrific 'rpm -I' command.
-Andy
On 9/25/06 5:04 AM, "Dustin Oprea" <[EMAIL PROTECTED]> wrote:
Thanks a lot for your response.. I think I may need further help, though:
I have these two questions:
a) I notice there aren't two actual files named "webserver-cgi-setup" or
"otrs-cgi-setup" What are the scripts that I am expected to modify,
if any?
b) What must I do to begin setup? Is it as simple as just installing the
rpm and opening the setup page?
Dustin
Alexander Scholler wrote:
Hi Dustin,
Dustin Oprea schrieb:
I see that the installer.pl file used to set up the system should be
in OTRS' root web directory, but it seems to be buried in
"www/otrs/bin/cgi-bin/installer.pl" instead. I tried many different
versions, and then just moving everything (as a last resort) to where
the documentation says the installer script and every other webfile
should be, but to no avail.
What am I missing?
The static web-files are located in
URL-path /otrs-web/, that's the file-path [your installation specific
otrs-home]/var/httpd/htdocs/.
The dynamic pages (perl-scripts) are located in
URL-path /otrs/, that's (if running CGI) [your installation specific
otrs-home]/bin/cgi-bin/.
It's not neccassary to move files within you otrs-installation.
Watch you webserver-cgi-setup and ajust otrs-cgi-setup to fit it.
Thanks :) .
Dustin Oprea
Bye, Alex
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[otrs] RE: spam
Title: otrs Digest, Vol 38, Issue 42 Thanks Phil for the advice. On Sysconfig I have added I-Mail-Spam-Revdns and I have also put the Match and Set values as advised, but still it does no work. From: Phil Morris [mailto:[EMAIL PROTECTED] On Behalf Of Phil Morris Sent: 27 September 2006 11:04 AM To: otrs@otrs.org Subject: RE: spam I've had some fun with this lately. We changed ISP and they use Imail and their premium mail filter. I had to add the relevant tags into the SysConfig in OTRS to be able to pick them up in the postmaster filter screen. Also they were case sensitive, but once this was done filters such as: Match: I-Mail-Spam-Revdns = .* Set: X-OTRS-QUEUE = Junk Set X-OTRS-STATE = closed successful worked nicely. Apologise that this list is in uppercase after mentioning the case sensitivity, but here are the tags I was given: X-IMAIL-SPAM-ADDRBL X-IMAIL-SPAM-DNSBL X-IMAIL-SPAM-HELOBL X-IMAIL-SPAM-HELODOMAIN X-IMAIL-SPAM-INVALIDFROM X-IMAIL-SPAM-IP4R X-IMAIL-SPAM-STATISTICS X-IMAIL-SPAM-RHSBL X-IMAIL-SPAM-PHRASE X-IMAIL-SPAM-VALFROM X-IMAIL-SPAM-VALREVDNS X-IMAIL-SPAM-VALHELO X-IMAIL-SPAM-URL-DBL X-IMail-SPAM-Premium X-IMail-SPAM-SPF-None X-IMail-SPAM-SPF-Fail X-IMail-SPAM-SPF-Softfail >And you have a SMTP gateway tagging this? Something like SpamAssasin or the >likes? >On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: > I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes", > and se the "Set" header 1 to "X-OTRS-Queue:" and value to "Junk" > > > From: Mamakwa M. Sefiri > Sent: 26 September 2006 12:05 PM > To: User questions and discussions about OTRS.org > Subject: [otrs] spam > > I have setup the PostMaster Filter to send spam email to the junk queue, and > it does not work. > > Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] spam
Title: Re: [otrs] spam Where do I have trigger the SMTP? From: Andy Lubel [mailto:[EMAIL PROTECTED] Sent: 26 September 2006 06:45 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] spam And you have a SMTP gateway tagging this? Something like SpamAssasin or the likes? On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes", and se the "Set" header 1 to "X-OTRS-Queue:" and value to "Junk" From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] spam I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
