Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password
Hi, I have the same problem here with *FF_4.0.1* and *OTRS_3.0.8* - no autofill on index.pl. Autofill on customer.pl works though. So I really suspect the javascript on the login page for agents (yes, there IS javascript, as you will see if you disable js e.g. with the NoScript AddOn ...). I just checked with a blank new FF-profile: There is no autofill even without any active FF-AddOns or any other saved password. Gruß Jan Dreyer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ Marshall Sent: Saturday, June 04, 2011 8:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password * Check password cache doesn't have multiple references... Firefox doesn't fill the user name and password if you have multiple names and passwords stored for a website (domain). If the user name field is not empty then you may need to use the Delete key to clear the user name field and then the Down key should open the drop down list. * Doesn't seem to be an OTRS Issue... This doesn't seem to be an OTRS problem. OTRS does not use javascript for the user login unless you've modified the site code the browser password save feature works. If I may suggest that you take a look at... http://kb.mozillazine.org/Password_only_filled_after_entering_user_name ... if the above isn't helpful. Last suggestion is to check with a Mozilla support group. gl - Original Message - From:Marius Vaitiekunas mariusvaitieku...@gmail.com To:User questions and discussions about OTRS. otrs@otrs.org Sent:6/4/2011 4:20 Subject:[Spam] Re: [otrs] Firefox does not remember otrs agent password On Sat, Jun 4, 2011 at 6:50 AM, LQ Marshall qmarsh...@inetspace.net wrote: Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ I was not clear enough. Firefox remembers a password (I can see in a preferences), but it does not autofill it. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password
* Check password cache doesn't have multiple references... Firefox doesn't fill the user name and password if you have multiple names and passwords stored for a website (domain). If the user name field is not empty then you may need to use the Delete key to clear the user name field and then the Down key should open the drop down list. * Doesn't seem to be an OTRS Issue... This doesn't seem to be an OTRS problem. OTRS does not use javascript for the user login unless you've modified the site code the browser password save feature works. If I may suggest that you take a look at... http://kb.mozillazine.org/Password_only_filled_after_entering_user_name ... if the above isn't helpful. Last suggestion is to check with a Mozilla support group. gl - Original Message - From:Marius Vaitiekunas mariusvaitieku...@gmail.com To:User questions and discussions about OTRS. otrs@otrs.org Sent:6/4/2011 4:20 Subject:[Spam] Re: [otrs] Firefox does not remember otrs agent password On Sat, Jun 4, 2011 at 6:50 AM, LQ Marshall qmarsh...@inetspace.net wrote: Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ I was not clear enough. Firefox remembers a password (I can see in a preferences), but it does not autofill it. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Spam from an user
We having an @hotmail.com user who sending spam to our OTRS system. How can we block his email address (we cannot block hotmail.ocm domain on the server). Thank you. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Spam from an user
One method might be to setup a postmaster filter with Header 1 set to From and the value equal to the email address and then configure the Set Header 1 to X-OTRS-Queue and the value equal to a trash queue. Then, create a generic agent to automatically delete items in the trash queue every 10mn Nathan Campbell Dallas Symphony Orchestra From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean BROW Sent: Wednesday, August 18, 2010 3:13 PM To: otrs@otrs.org Subject: [otrs] Spam from an user We having an @hotmail.comhttp://hotmail.com user who sending spam to our OTRS system. How can we block his email address (we cannot block hotmail.ocm domain on the server). Thank you. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] [Spam] Re: Tickets by agent on another Queue
There is an switch which allows a customer/agent connection. There may be something similar for your purposes... or the same may work. It's been a while since it was raised on the list... you have to look back a way to research details from the list. On Tue, Sep 29, 2009 at 7:05 PM, Sridhar Kusumba kusum...@yahoo.com wrote: Dear All, By now, I have implemented OTRS by over 80% in replacement of existing RT system. This is my third question to the list: Is there a way where Agent A can raise a ticket on Q1 (A could be a member or not of Group Q1 managing Queue Q1)) from within the OTRS agent interface and monitor the same from OTRS agent interface itself. It so happens many times that a user within the company may need to raise ticket on other department, say computer helpdesk, and monitor the same... ofcourse, in the current system, one needs to monitor his ticket from customer interface. Instead if the agent (employee) is able to view / monitor the same from his own (being agent) interface, I think that will be wonderful and OTRS will stand one more step ahead of any other Ticket tracking system. Please help me in achieving this if there is a way already. Greetings, Kusumba S - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Spam and Foreign Character Sets
Hi,
OTRS seems to get hung up occasionally on emails with foreign
character sets. When this happens, the postmaster will continue to
fetch the messages over and over, essentially filling up our queues
with junk.
This is the error message I get:
POP3: Message 4/4 (supp...@equipmentsearch.com/dns2.suite2101.com)
Wide character in print at /usr/local/otrs/Kernel/System/Log/File.pm
line 67.
Wide character in subroutine entry at (eval 61) line 1.
Here's line 67 [the print line]
elsif ( $Param{Priority} =~ /notice/i ) {
print $FH [Notice][$Param{Module}] $Param{Message}\n;
}
And here are untouched copies of the messages from my mail queue:
http://dns2.suite2101.com/~jeff/
You can see the charset = koi8-r
Thoughts?
Jeff
--
Jeff MacDonald
j...@interchange.ca
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[otrs] [SPAM] MEDIUM * Re: Send admin notification via gmail account
Rommel Albuja wrote:
I want to know if it's possible sending admin notification via gmail
to another account.I have setting many posibilities but anyone
works, because I receive always same response.
*
Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct
8 21:03:11 2008
Message: Can't connect to gmail-smtp-msa.l.google.com: Bad file
descriptor!
Traceback (2092):
Module: Kernel::System::Email::SMTP::Send (v1.21) Line: 79
Module: Kernel::System::Email::Send (v1.44) Line: 553
Module: Kernel::Modules::AdminEmail::Run (v1.29) Line: 111
Module: Kernel::System::Web::InterfaceAgent::Run (v1.33) Line: 824
Module:
ModPerl
::ROOT
::ModPerl
::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 47
Module: (eval) (v1.87) Line: 203
Module: ModPerl::RegistryCooker::run (v1.87) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
My configuration is:
# SendmailModule
$Self-{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self-{'SendmailModule::Host'} = 'gmail-smtp-
msa.l.google.com';or $Self-{'SendmailModule::Host'} =
'smtp.gmail.com';
$Self-{'SendmailModule::Port'} = '465';
Have you tried port 587? Should both work, but it's worth a try.
$Self-{'SendmailModule::AuthUser'} = 'user.name';
Google's instructions say you need to use your full address: [EMAIL PROTECTED]
$Self-{'SendmailModule::AuthPassword'} = 'userpassword';
Double quotes and simple quotes seems to be no difference for
setting up.
That's correct. It's Perl syntax and since you're not using variables
on the right hand side the quote type doesn't matter.
Yesterday I was trying to connect with EVOLUTION app to my gmail
account and it works. I suppose configuration with OTRS has same
logical function but I am wrong.
My environment is Windows Vista Home, I no have another mail server
such as gmail.
Doesn't your ISP provide access to an SMTP server?
And what version of OTRS are you running? Maybe a later version fixes
this problem.
Nils Breunese.
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[otrs] [SPAM] LOW * Re: Show ticket owner and responsible on queue view
Mike Lykov wrote: В сообщении от Friday 26 September 2008 10:26:45 Salvador Santander Gutiérrez написал(а): I dont´t know exactly the syntax of the templates Like me, like many other people (i think :) Because it's lack of documentation, and lack of developers in this list. It's a pity. Well, this is the OTRS *users* mailinglist. There is a separate mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] [SPAM] LOW * Re: Show ticket owner and responsible on queue view
В сообщении от Friday 26 September 2008 13:16:27 Nils Breunese (Lemonbit) написал(а): Well, this is the OTRS *users* mailinglist. There is a separate mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev Thanks for link. I'll go to that ;) -- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] [SPAM] LOW * Re: Variables in Signature
Mike Lykov wrote:
В сообщении от Thursday 21 August 2008 04:19:40
Christopher Lee написал(а):
Is there a location where I can find all the available variable
options
like OTRS_CURRENT_UserFirstname that can be used as part of a
signature in OTRS.
see my letter here under All OTRS Tags subject
--
Developers, please, tell me where i can find all OTRS_ tags for use
in my
responses/signatures forms?
I find this faq article -
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQCategoryID=5ItemID=186
but it's too old and incomplete (maybe for old version?)
for example, i try to use OTRS_TICKET_Changed tag, but
742:AgentTicketCompose.pm
# cleanup all not needed OTRS_TICKET_ tags
$Data{$_} =~ s/OTRS_TICKET_.+?/-/gi;
and this tag counted as not needed and replace with - in my
message (but
it listed and recommended!)
All what i need (ideally) - tag for articleid (current text article
inside all
ticket structure) or combination of ticketid, date, current
answering agent
and customer id, that unambiguously define current agent answer
article in
ticket structure (less acceptably).
Have you created a bug report for this issue? The developers are not
regulars on this user list AFAIK. http://bugs.otrs.org/
Nils Breunese.
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[otrs] [SPAM] LOW * Re: Respond without locking
Lars Jørgensen wrote: Is it possible to compose an email response to an unlocked ticket without becoming the owner? Yes, just google it: http://www.mail-archive.com/otrs@otrs.org/msg19793.html You might need to disable the locking requirement in quite a lot of places. I wouldn't recommend a setup like this though. Locking is a big part of the point of using a trouble ticket system in the first place. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] spam
I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] spam
I have set the Match for Heater 1 to X-Spam-Flag: and the Value to Yes, and se the Set header 1 to X-OTRS-Queue: and value to Junk From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] spam I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] spam filter
Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam filter
Hi you, Valera Vlasyuk wrote: Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ That's pretty easy! If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-) In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
Re: SPAM Subject: Re: [otrs] spam filter
Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them 2) Set up your PostmasterFilter to filter things containing **SPAM** in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Christopher Kuhn wrote: Hi you, Valera Vlasyuk wrote: Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ That's pretty easy! If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-) In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email. Have a nice day. Christopher Kuhn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam filter
Op 10 nov 2005, om 17:18 heeft Matt Linton het volgende geschreven: Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them 2) Set up your PostmasterFilter to filter things containing **SPAM** in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Yeah, this is definately the way to go! (I use the same setup) kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam emails: howto handle
At 09:54 AM 2/14/2005, you wrote: Hello Mr. Andersen, The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere. The best way is, generate a Queue named Spam. The next step is, generate a agentjob (Admin Interface) that all tickets in the queue Spam set closed (1 times a day). Thanks. That is nice. However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately. Erlibg with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ * MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: [EMAIL PROTECTED] Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ * ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam emails: howto handle
Hello Mr. Andersen, However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately. SPAM buttom??? anymore you can install a spamfilter. The spamfilter checks the emails bevor they come in. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam emails: howto handle
At 11:22 AM 2/14/2005, you wrote: Hello Mr. Andersen, However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately. SPAM buttom??? anymore you can install a spamfilter. The spamfilter checks the emails bevor they come in. Our email is already filter by BrightMail. It is not an very aggressive filter but that is part of their philosophy because they do not was false positives. All I meant was. I think SPAM very common and everybody has deal with it. Therefore, I think some build in support for SPAM would be nice. You stuff with generic agent is fine. But may it should be added to the FAQ then. Thanks. Erling with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ * MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: [EMAIL PROTECTED] Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ * ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] spam emails: howto handle
Hi The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere. Erling * MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: [EMAIL PROTECTED] Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ * ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam emails: howto handle
Hi Erling, I believe there is a cron job that takes care of this. I am also about to try and set this up. I'll email the steps I follow once I get it working. Till then, you may want to check out: http://lists.otrs.org/pipermail/otrs/2004-March/004077.html http://doc.otrs.org/1.2/en/html/cronjob.html The cron jobs are located in: $OTRS_HOME/var/cron/*.dist Thanks, Akbar Erling D. Andersen wrote: Hi The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere. Erling * MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: [EMAIL PROTECTED] Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ * ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] [spam] Agent reply sent twice
Hello, Another problem I got in otrs 1.3.2 is that every agent reply sent to the customer is sent twice (the customer receives two identical emails) Is there any possibility that this issue is related to otrs, or I should look further? (mailserver config - it is a qmail (netqmail) installed on the same machine otrs resides on). I do not have similar problems with other applications that send emails through that specific mailserver. Thanks in advance for any hint anybody may provide -- Best Regards, Sorin BRABETE Lead developer SC SoftNews NET SRL (+4) 0788570527 [EMAIL PROTECTED] http://www.softpedia.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Spam-check in Config.pm doens't seem to be working?
Lol thanks, I missed that spelling error :D Ill see
if that fixes it.
Whats the advantage of using procmail instead of the
postmaster::prefilter? I still want them to be
tickets just incase a false positive occurs.
--Matthew Shapiro
--- Graham Smith [EMAIL PROTECTED]
wrote:
On Mon, 2004-11-15 at 22:06, [EMAIL PROTECTED]
wrote:
I put the following into my Config.pm based on
what
was in the defaults.pm:
# Job Name: 5-Spam
# (Move spam to spam queue
$Self-{'PostMster::PreFilterModule'}-{'5-Spam'}
= {
^
The above typo may have something to do with this if
it is
in the original code.
BTW: I use procmail to pre-filter. You can then set
up directories that
can be made available for the bayesian training of
spamassassin
Module =
'Kernel::System::PostMaster::Filter::CMD',
CMD =
'/opt/spamassassin-301/bin/spamassassin
| grep -i X-Spam-Status: yes',
Set = { 'X-OTRS-Queue' = 'spam',
},
};
My understanding of this is that if spamassassin
gives
it the header of X-Spam-Status of yes it will add
a
X-OTRS-Queue header and set that to spam, so that
OTRS
sees that and puts it in the spam queue. Am I
correct? I am having spam being forwarded to OTRS
to
test this out but it doens't even have any of the
Spamassassin filters in it. When I looked at the
headers through OTRS, copied them to a txt file
and
ran spamassassin on it with all the headers and it
got
a score of over 5.0. This looks like to me that
it's
not even running spamassassin at all. Did I do
something wrong?
--Matthew Shapiro
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Meum est propositum
In tabernum mori,
Graham Smith [EMAIL PROTECTED]
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Re: [otrs] Spam-check in Config.pm doens't seem to be working?
Ok after doing some tests with spamassassin and
looking at the configuration more closely I realize
that the spamassassin headers shouldn't be in there
anyways as it looks like the filter runs the text
against spamassassin and when spamassassin prints out
the modified email with spam headers to stdout, grep
searches that output for the X-Spam-Status: header to
see if it was spam, and if it was it injects the
X-OTRS-Queue: spam header. However, that X-OTRS-Queue
header isn't being put into the emails. How would I
find out where the problem lies, as I don't know if it
is giving the emails to spamassassin properly, or if
the queue header isn't being injected properly or
what? Anyone have any ideas on how to figure this
out?
--Matthew Shapiro
--- [EMAIL PROTECTED] wrote:
Erm it's still isn't filtering at all. I changed
the
spelling error (now it's exactly what it shows
below,
copy/pasted) and I got a piece of spam 53 minutes
ago
that doesn't have any of the spamassassin headers in
it. Why isn't otrs running spamassassin? The otrs
logs don't tell me a thing.
--Matthew Shapiro
# Job Name: 5-Spam
# (Move spam to spam queue
$Self-{'PostMaster::PreFilterModule'}-{'5-Spam'}
=
{
Module =
'Kernel::System::PostMaster::Filter::CMD',
CMD =
'/opt/spamassassin-301/bin/spamassassin
| grep -i X-Spam-Status: yes',
Set = { 'X-OTRS-Queue' = 'spam',
},
};
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Re: [otrs] Spam-check in Config.pm doens't seem to be working?
There are two ways of running spamassassin, the method in the
PreFilterModule definition is for the server level configuration, with
all mail accounts effectively getting the same anti-spam definition.
I run the client(spamc)/server(spamd) variant in which account based
definitions are used.
I decided to use the latter after reading the spamassassin
documentation, as the machine also acts as a mail server. This gives
individual accounts some control of defining defining spam, and to
tune the otrs account in a different manner to others.
With procmail it also give me the option to direct abuse and postmaster
enquiries that include spam to otrs in a sensible manner. (Unfortunately
dealing with I.T. related enquiries one can get legitimate spam related
enquiries that could flagged as spam which may be undesirable...).
I am using 2.64 and X-Spam-Status seems to be in all messages, but the
fields existence does not in itself indicate a message is spam. 3.x
seems to be about a month old, I have not checked what (if any)
difference between 2.6x and 3.x behaviour exists. This may make
assumptions in Default.pm examples redundant.
On Tue, 2004-11-16 at 20:17, [EMAIL PROTECTED] wrote:
Ok after doing some tests with spamassassin and
looking at the configuration more closely I realize
that the spamassassin headers shouldn't be in there
anyways as it looks like the filter runs the text
against spamassassin and when spamassassin prints out
the modified email with spam headers to stdout, grep
searches that output for the X-Spam-Status: header to
see if it was spam, and if it was it injects the
X-OTRS-Queue: spam header. However, that X-OTRS-Queue
header isn't being put into the emails. How would I
find out where the problem lies, as I don't know if it
is giving the emails to spamassassin properly, or if
the queue header isn't being injected properly or
what? Anyone have any ideas on how to figure this
out?
--Matthew Shapiro
--- [EMAIL PROTECTED] wrote:
Erm it's still isn't filtering at all. I changed
the
spelling error (now it's exactly what it shows
below,
copy/pasted) and I got a piece of spam 53 minutes
ago
that doesn't have any of the spamassassin headers in
it. Why isn't otrs running spamassassin? The otrs
logs don't tell me a thing.
--Matthew Shapiro
# Job Name: 5-Spam
# (Move spam to spam queue
$Self-{'PostMaster::PreFilterModule'}-{'5-Spam'}
=
{
Module =
'Kernel::System::PostMaster::Filter::CMD',
CMD =
'/opt/spamassassin-301/bin/spamassassin
| grep -i X-Spam-Status: yes',
Set = { 'X-OTRS-Queue' = 'spam',
},
};
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--
Meum est propositum
In tabernum mori,
Graham Smith [EMAIL PROTECTED]
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Re: [otrs] Spam-check in Config.pm doens't seem to be working?
On Mon, 2004-11-15 at 22:06, [EMAIL PROTECTED] wrote:
I put the following into my Config.pm based on what
was in the defaults.pm:
# Job Name: 5-Spam
# (Move spam to spam queue
$Self-{'PostMster::PreFilterModule'}-{'5-Spam'} = {
^
The above typo may have something to do with this if it is
in the original code.
BTW: I use procmail to pre-filter. You can then set up directories that
can be made available for the bayesian training of spamassassin
Module =
'Kernel::System::PostMaster::Filter::CMD',
CMD = '/opt/spamassassin-301/bin/spamassassin
| grep -i X-Spam-Status: yes',
Set = { 'X-OTRS-Queue' = 'spam',
},
};
My understanding of this is that if spamassassin gives
it the header of X-Spam-Status of yes it will add a
X-OTRS-Queue header and set that to spam, so that OTRS
sees that and puts it in the spam queue. Am I
correct? I am having spam being forwarded to OTRS to
test this out but it doens't even have any of the
Spamassassin filters in it. When I looked at the
headers through OTRS, copied them to a txt file and
ran spamassassin on it with all the headers and it got
a score of over 5.0. This looks like to me that it's
not even running spamassassin at all. Did I do
something wrong?
--Matthew Shapiro
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--
Meum est propositum
In tabernum mori,
Graham Smith [EMAIL PROTECTED]
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[otrs] Spam and Virus filters
Hi everybody,
I thought this might be useful for you just as it is for us. I wrote a
small script that works as a filter between an MTA and otrs and filters
spam and viri before they hit a queue.
Sorry if anybody else came up with this idea before, there's no seach
available in the archives :-)
The script requires SpamAssassin and ClamAV installed in daemon mode.
See http://www.spamassassin.org and http://www.clamav.net for more info.
It should be pretty easy to modify the script so it doesn't rely upon
daemon mode for both programs.
--- Name it 'spamclam.sh' and put it into /home/otrs ---
#!/bin/sh
# This script takes a mail from STDIN, runs virus and spam scans
# on it and if it passes, pipes it into $ARGV[1]. Otherwise
# writes it into otrs-virusbox or otrs-spambox respectively.
#
# Written by Michael otto [EMAIL PROTECTED]. Released under GPL.
HOME=/home/otrs
TMP=/tmp
cat $TMP/mail.tmp.$$
VIRUS=`clamdscan --disable-summary --stdout $TMP/mail.tmp.$$ | grep FOUND`
if [ ${VIRUS} == ];
then
SPAM=`spamc -u otrs -r $TMP/mail.tmp.$$`
if [ ${SPAM} == ];
then
cat $TMP/mail.tmp.$$ | $1
else
cat $TMP/mail.tmp.$$ $HOME/otrs-spambox
fi
else
cat $TMP/mail.tmp.$$ $HOME/otrs-virusbox
fi
rm $TMP/mail.tmp.$$
---
Now patch your alias file which pipes the mail into PostMaster.pl like this:
local_part: |/home/otrs/spamclam.sh /opt/otrs/bin/PostMaster.pl
---
Regards,
Michael
--
Michael Otto, Dipl.-Inform.
epublica
Internet-Technologie: Konzeption, Produktion, Wartung
Wartenau 8
D-22089 Hamburg
[EMAIL PROTECTED]
http://www.epublica.de
Tel. +49 (0)40/4109879-1
Fax +49 (0)40/4109879-9
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