Réf. : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Well, I am not an OTRS expert but I made some investigations ans I discover that the followings :$Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; is not in my config.pm file but in the ZZZAuto.pm file that is in otrs\Kernel\Config\Files. So I invite you to use the Admin web page to modify this parameter rather than modifying the config.pmHere is the direct link, just modify otrsserver by your server name :http://otrsserver/otrs/index.pl?Action=""> [EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]>Envoyé par : [EMAIL PROTECTED]Date : 06/10/2006 08:42AMObjet : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notificationI kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: ' User questions and discussions about OTRS.org ' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consu
FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
I kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: 'User questions and discussions about OTRS.org' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Hi, I need help with this too. I have customers asking about closed tickets and even though I set the close to note-external and have also set followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; Customers do not get emails Regards Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com ** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ** From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: 03 October 2006 13:00 To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr cons
RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Definitively : external Have your customers a email adress in the system ?[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]>Envoyé par : [EMAIL PROTECTED]Date : 03/10/2006 12:33PMObjet : RE: Réf. : RE: Réf. : [otrs] notificationWhen I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Réf. : RE: Réf. : [otrs] notification
Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ?[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]>Envoyé par : [EMAIL PROTECTED]Date : 03/10/2006 12:02PMObjet : RE: Réf. : [otrs] notificationI have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " De : " Mamakwa M. Sefiri " <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: Réf. : [otrs] notification
I have trying both options but still customers don’t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/