Re: [atlas] Emails Regarding Probe Connection Issues

[Chris Amin]

Dear Povl Ole,

Thank you for pointing this out. This was caused by an unrelated issue
with the templating system, which has now been resolved. My apologies
for the incomplete email.

Regards,
Chris Amin
RIPE NCC


On 17/11/2016 03:02, Povl Ole Haarlev Olsen wrote:

> Are you still working on this issue?
> 
> I got one of the new emails earlier today, but it was a bit less
> informative than the previous emails:
> 
> [- Quote -]
> Subject: Probe  is disconnected ()
> 
> ...
> 
> Your probe  has been disconnected from the RIPE Atlas infrastructure
> since .
> 
> ...
> [- End quote -]
> 
> It looks like there's something wrong with the template system you're
> using.




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Re: [atlas] Emails Regarding Probe Connection Issues

[Povl Ole Haarlev Olsen]

On Mon, 7 Nov 2016, Alun Davies wrote:
It was recently called to our attention that certain emails we send out 
to RIPE Atlas probe hosts, concerning probe connection issues, have been 
somewhat abrupt in their tone. We are working to address the issue.


While we devote a great deal of effort to ensuring that any 
correspondence we send out is both informative in content and 
appropriate in tone, we greatly appreciate feedback whenever it is felt 
that such goals have not been met.


Are you still working on this issue?

I got one of the new emails earlier today, but it was a bit less 
informative than the previous emails:


[- Quote -]
Subject: Probe  is disconnected ()

...

Your probe  has been disconnected from the RIPE Atlas infrastructure since .

...
[- End quote -]

It looks like there's something wrong with the template system you're 
using.


--
Povl Ole

Re: [atlas] Emails Regarding Probe Connection Issues

[Randy Bush]

>>> It was recently called to our attention that certain emails we send
>>> out to RIPE Atlas probe hosts, concerning probe connection issues,
>>> have been somewhat abrupt in their tone. We are working to address the
>>> issue.
>> 
>> the mind boggles
>> 
> Randy, have you never had the one that says "Oh for goodness sake...
> plug the USB plug into a USB socket and the ethernet into the other
> end... it's not that difficult. No, no, no! Not that way!"

nope.  but it would not bother me in the least.  it would worry me if it
told me to put the bleeping floppy in the drive.

randy

Re: [atlas] Emails Regarding Probe Connection Issues

[Wolfgang Tremmel]

Hello,

> On 7 Nov 2016, at 14:31 , Alun Davies  wrote:
> 
> It was recently called to our attention that certain emails we send out to 
> RIPE Atlas probe hosts, concerning probe connection issues, have been 
> somewhat abrupt in their tone. We are working to address the issue

the messages are fine. They should contain the facts (which they are) and not 
much else. No need to include humble apologies or other phrasing.

They should fit into an iphone screen.

Everything else is not necessary. I think everybody is aware that they are sent 
by a robot, and not by a human being.

best regards
Wolfgang

Re: [atlas] Emails Regarding Probe Connection Issues

[Michael Oghia]

Hi Alun,

Thank you very much for addressing this.

Best,
-Michael
__

Michael J. Oghia
iGmena  communications manager
2016 ISOC IGF returning ambassador
Independent #netgov consultant & editor

Belgrade, Serbia
Skype: mikeoghia
Twitter  *|* LinkedIn


On Mon, Nov 7, 2016 at 2:31 PM, Alun Davies  wrote:

> Dear members of the RIPE Atlas community,
>
> It was recently called to our attention that certain emails we send out to
> RIPE Atlas probe hosts, concerning probe connection issues, have been
> somewhat abrupt in their tone. We are working to address the issue.
>
> While we devote a great deal of effort to ensuring that any correspondence
> we send out is both informative in content and appropriate in tone, we
> greatly appreciate feedback whenever it is felt that such goals have not
> been met.
>
> We would like to take this opportunity to once again thank all RIPE Atlas
> probe hosts for their ongoing participation.
>
> Best regards,
>
> Alun Davies (RIPE NCC)
>

[atlas] Emails Regarding Probe Connection Issues

[Alun Davies]

Dear members of the RIPE Atlas community,

It was recently called to our attention that certain emails we send out to RIPE 
Atlas probe hosts, concerning probe connection issues, have been somewhat 
abrupt in their tone. We are working to address the issue.

While we devote a great deal of effort to ensuring that any correspondence we 
send out is both informative in content and appropriate in tone, we greatly 
appreciate feedback whenever it is felt that such goals have not been met.

We would like to take this opportunity to once again thank all RIPE Atlas probe 
hosts for their ongoing participation.

Best regards,

Alun Davies (RIPE NCC)

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