Re: [rt-users] Searching ticket content?
Hi all, That 'subject' dropdown has content-type, but not just content. Is there a setting I've missed? On Mon, Nov 7, 2016 at 9:16 AM, Kenneth Marshallwrote: > On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > > Hello list, > > Some users at work are wondering if they can search ticket contents? > > There's no way in the search builder, but I know I can plug any SQL I > want > > to into the advanced search. Even if I knew the SQL to use, though, > that's > > only a saved search for that string. Could I somehow offer users a way to > > search for a string they enter when they're ready to search? I don't want > > to expose the actual SQL query, as there's too much chance of a misplaced > > punctuation mark or mistyped character causing errors. Thanks. > > > > -- > > Alex Hall > > Automatic Distributors, IT department > > ah...@autodist.com > > > Hi Alex, > > In advanced search, you select 'Content' and the the items to search > for. Does that not work for you? > > Regards, > Ken > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] Searching ticket content?
On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > Hello list, > Some users at work are wondering if they can search ticket contents? > There's no way in the search builder, but I know I can plug any SQL I want > to into the advanced search. Even if I knew the SQL to use, though, that's > only a saved search for that string. Could I somehow offer users a way to > search for a string they enter when they're ready to search? I don't want > to expose the actual SQL query, as there's too much chance of a misplaced > punctuation mark or mistyped character causing errors. Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com Hi Alex, In advanced search, you select 'Content' and the the items to search for. Does that not work for you? Regards, Ken - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] Searching ticket content?
On 7 Nov 2016, at 8:57, Alex Hall wrote: Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, Does your search builder page not have "Content" as a choice in the pull-down menu with "Subject" as the default? - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] Searching ticket content?
Hi Alex, I'm guessing you are looking for full text indexing, further details can be found here: https://docs.bestpractical.com/rt/4.4.1/full_text_indexing.html Best Regards Martin On 2016-11-07 13:57, Alex Hall wrote: Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, but I know I can plug any SQL I want to into the advanced search. Even if I knew the SQL to use, though, that's only a saved search for that string. Could I somehow offer users a way to search for a string they enter when they're ready to search? I don't want to expose the actual SQL query, as there's too much chance of a misplaced punctuation mark or mistyped character causing errors. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
Re: [rt-users] Searching ticket content?
Hey Alex, On Mon, Nov 7, 2016 at 7:57 AM, Alex Hallwrote: > Hello list, > Some users at work are wondering if they can search ticket contents? There's > no way in the search builder, E nope. There is. Search -> Tickets -> New Search The second drop down on your left starts with "Subject". Change it to "Content". Do you have fulltext searching enabled? -m - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
[rt-users] Searching ticket content?
Hello list, Some users at work are wondering if they can search ticket contents? There's no way in the search builder, but I know I can plug any SQL I want to into the advanced search. Even if I knew the SQL to use, though, that's only a saved search for that string. Could I somehow offer users a way to search for a string they enter when they're ready to search? I don't want to expose the actual SQL query, as there's too much chance of a misplaced punctuation mark or mistyped character causing errors. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017