Re: [ubuntu-uk] Unity is not working.

2012-02-25 Thread Andres Muniz
 There is a problem of language and discoverability in Unity which is
 making it difficult for people to help each other by explaining their
 problems and solutions in the language that Mr Shuttleworth wishes us to
 adopt. The bar on the left is apparently called Launcher, but that name
 does not reveal itself on screen at all, no matter how you hover or
 click. 

When you open software centre a new app it asks you: do you want to add to 
launcher? Also rightclicking says: add to launcher or remove from launcher. 

 the user has to work out how to access it, which, you've guessed it,
 involves navigating from the launcher to the dash and typing 'help', by
 which time, the user has grasped the basics.

Agreed, used to be the blue question mark by default. 

 
 I installed a custom ROM on my Android phone today, which took me through
 the Android first-run experience for the first time in ages. On the home
 screen was a carousel of 8 basic tips for flying the UI, with the final
 tip being how to hide the tips. With 12.04LTS on the way we desperately
 need to consider the different experiences and needs of first time users
 and users who upgrade, to ensure that every user who sees Unity for the
 first time gets to see some sort of Unity primer like this. At a minimum
 we need yelp in the launcher by default for new user profiles (if it
 isn't already). Crucially for the LTS we need a transitional package or
 something that detects an upgrade from an Ubuntu version that didn't
 have Unity, and ensures that yelp is inserted into the launcher for
 upgraders too.
 

windows xp had this. I used it once and it even went through things like need 
of defragmentation. Good thing ubuntu does not need these complex concepts.

 I have to upgrade my parents' machine from the last LTS soon, and I'm
 dreading it, not because I think that Unity isn't fit for purpose, or
 easy enough to use, but because Canonical have not done enough work on
 the documentation to support users through changes which in many cases
 they'd rather not have to make.
 

I just say press the windows key and type what you want: since it will start 
guessing with the first letter tell them to look at the screen. Seems to work 
OK.

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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread surfer
When 11.04 was introduced, I read a lot of discouraging comments about
Unity, especially concerning its stability.

Is it now stable or would I be better off remaining with 10.10.

Regards
Patrick Mulvey
On Fri, 2012-02-24 at 01:29 +, Daniel Drummond wrote:
 
 On Feb 23, 2012 11:34 PM, Alan Pope alan.p...@canonical.com wrote:
 
  I like Unity.
 
 Me too.
 
 The thing I like most about Unity is that it caters for so called
 power users. I like that I can control my workspace with the
 keyboard, and with the inclusion of Hud now the menu is easier to use.
 
 That said, it is no more difficult to use the mouse, and is quite
 intuitive for beginners.
 
 When I was training to teach last year I got lots of interest from
 pupils asking why my desktop looked different to their teacher's; many
 if them thought it looked cool. Some of the older pupils went home and
 tried it for themselves.
 
 My tuppence right there.
 
 Dan.
 



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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread Colin Law
On 24 February 2012 09:30, surfer pmul...@gofast.co.uk wrote:
 When 11.04 was introduced, I read a lot of discouraging comments about
 Unity, especially concerning its stability.

 Is it now stable or would I be better off remaining with 10.10.

I would suggest not upgrading yet, 12.04 (in April) will have a number
of fixes and enhancements.  Leave it till a couple of weeks after
12.04 is released.  Otherwise you will upgrade now and then want to do
it again in a couple of months.

Of course if you want to live life on the edge you could do what I
have done which is to upgrade to 12.04 alpha and live with the
occasional crashes.  Just make sure you have a good backup strategy :)

Colin

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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread paul sutton
On 24/02/12 09:30, surfer wrote:
 When 11.04 was introduced, I read a lot of discouraging comments about
 Unity, especially concerning its stability.

 Is it now stable or would I be better off remaining with 10.10.

 Regards
 Patrick Mulvey
 On Fri, 2012-02-24 at 01:29 +, Daniel Drummond wrote:
 On Feb 23, 2012 11:34 PM, Alan Pope alan.p...@canonical.com wrote:

 I like Unity.
 Me too.

 The thing I like most about Unity is that it caters for so called
 power users. I like that I can control my workspace with the
 keyboard, and with the inclusion of Hud now the menu is easier to use.

 That said, it is no more difficult to use the mouse, and is quite
 intuitive for beginners.

 When I was training to teach last year I got lots of interest from
 pupils asking why my desktop looked different to their teacher's; many
 if them thought it looked cool. Some of the older pupils went home and
 tried it for themselves.

 My tuppence right there.

 Dan.




Cool,  yeah I find children / young people very open minded on this sort
of thing,  and willing to try new stuff.  

Encouraging for the future :D

Paul


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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread Yorvyk
On Fri, 24 Feb 2012 01:29:41 +
Daniel Drummond dmdrummo...@gmail.com wrote:

 On Feb 23, 2012 11:34 PM, Alan Pope alan.p...@canonical.com wrote:
 
  I like Unity.
 
 Me too.
 
 The thing I like most about Unity is that it caters for so called power
 users. I like that I can control my workspace with the keyboard, and with
 the inclusion of Hud now the menu is easier to use.
 
 That said, it is no more difficult to use the mouse, and is quite intuitive
 for beginners.
 
 When I was training to teach last year I got lots of interest from pupils
 asking why my desktop looked different to their teacher's; many if them
 thought it looked cool. Some of the older pupils went home and tried it for
 themselves.
 
 My tuppence right there.
 
I'll add to to positive noise as well, by saying I like Unity.  As do the 
novice users I've introduced to it.  They find it makes more sense to them, 
compared to Gnome 2.

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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread Andy Braben
I will also add that I get on fine with Unity, as do people I support. It
is something completely different, but I find it intuitive and simple
enough to use. I rarely go searching through the dash for anything as all
apps I use, including terminal are located immediately on the left hand
bar. Simple.

I have also looked at Gnome 3 on Debian Testing and can get on with that OK
but prefer Unity.

Revert to Gnome 2 or change to something else? No thanks.

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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread George Tripp
Linux Mint is higher in the rankings than Ubuntu.

Mint 12 is newer than Ubuntu 11.10 so people are interested to see what's on 
offer.  I suspect when 12.04 comes out that will regain top place for the same 
reason

Why is it that Unity requires the user to be an expert.

When I first used Gnome 2 (6.06 Dapper Drake) having previously used KDE  
(Mepis) there were a few things that weren't that intuitive. However over time 
you get to know the system  all seems good. There are things about Unity that 
annoy me (which I shall keep secret for the time being!) however I can say the 
same about LXDE XFCE  KDE.

At the moment it's usable  hopefully will be even better in 12.04 so let's not 
get too upset!


George
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Re: [ubuntu-uk] Unity is not working.

2012-02-24 Thread bouncysteve
I've been exposed to Unity since the Ubuntu Netbook Edition, and while I
can comfortably use it to do everything I need to, I had been convinced by
the number of naysayers to give the latest Mint a spin. I was as surprised
as anyone that to find that I still prefer Ubuntu, and that has to some
degree reinvigorated me, but the fact that I had been tempted to look
elsewhere after all these years convinced me that there is a problem to be
addressed.

Canonical has been accused variously of going its own way, or alienating
existing users, and we've had anecdotal evidence of people frustrated at a
loss of control over their desktop, or at least being forced to learn a new
way of doing things, or a new way of achieving that customisations that
they previously enjoyed. Similarly we've had reports of people who like
Unity and have no serious problems using it, with I suspect the unspoken
belief of many that these must be almost uniquely new users, with simpler
goals and lower expectations.

There is a problem of language and discoverability in Unity which is making
it difficult for people to help each other by explaining their problems and
solutions in the language that Mr Shuttleworth wishes us to adopt. The bar
on the left is apparently called Launcher, but that name does not reveal
itself on screen at all, no matter how you hover or click. In the same way,
the first icon on the launcher says 'Dash home'. If you click it, you don't
see the word 'Dash' anywhere. (Given that the former contains icons that
reveal information about the status of various applications and the latter
allows the user to start applications by typing their name, you could argue
that the two names make just as much sense the other way round.) To take
this problem to its logical conclusion, it is possible to change the
behaviour of the Dash by clicking the icons at the bottom to display
different Lenses. The icons have no labels or tooltips, and there is no
reference to the word 'Lens' anywhere.

There is a fairly useful help document available, but to benefit from it
the user has to work out how to access it, which, you've guessed it,
involves navigating from the launcher to the dash and typing 'help', by
which time, the user has grasped the basics.

I installed a custom ROM on my Android phone today, which took me through
the Android first-run experience for the first time in ages. On the home
screen was a carousel of 8 basic tips for flying the UI, with the final tip
being how to hide the tips. With 12.04LTS on the way we desperately need to
consider the different experiences and needs of first time users and users
who upgrade, to ensure that every user who sees Unity for the first time
gets to see some sort of Unity primer like this. At a minimum we need yelp
in the launcher by default for new user profiles (if it isn't already).
Crucially for the LTS we need a transitional package or something that
detects an upgrade from an Ubuntu version that didn't have Unity, and
ensures that yelp is inserted into the launcher for upgraders too.

I have to upgrade my parents' machine from the last LTS soon, and I'm
dreading it, not because I think that Unity isn't fit for purpose, or easy
enough to use, but because Canonical have not done enough work on the
documentation to support users through changes which in many cases they'd
rather not have to make.

Regards,

Steve

On 24 February 2012 12:37, Andy Braben andybra...@gmail.com wrote:


 I will also add that I get on fine with Unity, as do people I support. It
 is something completely different, but I find it intuitive and simple
 enough to use. I rarely go searching through the dash for anything as all
 apps I use, including terminal are located immediately on the left hand
 bar. Simple.

 I have also looked at Gnome 3 on Debian Testing and can get on with that
 OK but prefer Unity.

 Revert to Gnome 2 or change to something else? No thanks.

 --
 Regards,
 Andy


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Re: [ubuntu-uk] Unity is not working.

2012-02-23 Thread Sean Miller
On 22 February 2012 13:43, Kris Douglas krisdoug...@gmail.com wrote:

 Why is it that Unity requires the user to be an expert. A picture of
 the ubuntu logo means a lot to us, but to someone who goes and buys a
 cheap computer it means jack all. They wouldn't think to click there
 there is no hit that explains it's existence.


This thread has been completely derailed, but the fact remains... Why Unity?

I dislike it intensely as a desktop... it probably works on a phone, but
why do we have to now endure it on Ubuntu?

We are not all on tablet PCs... can we not create an intelligent OS that
offers alternatives?

Sean
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Re: [ubuntu-uk] Unity is not working.

2012-02-23 Thread Avi Greenbury
Sean Miller wrote:

 On 22 February 2012 13:43, Kris Douglas krisdoug...@gmail.com wrote:
 
  Why is it that Unity requires the user to be an expert. A picture of
  the ubuntu logo means a lot to us, but to someone who goes and buys
  a cheap computer it means jack all. They wouldn't think to click
  there there is no hit that explains it's existence.
 
 
 This thread has been completely derailed, but the fact remains... Why
 Unity?

I think the problem was that none of the alternatives looked
compelling. Everything that was supported still is (where we say
'gnome' was supported, not 'gnome 2.x'), though, it's just that Unity is
the default.

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Re: [ubuntu-uk] Unity is not working.

2012-02-23 Thread Alan Pope
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

On 23/02/12 20:57, Sean Miller wrote:
 This thread has been completely derailed, but the fact remains...
 Why Unity?
 

I like Unity.

 I dislike it intensely as a desktop... it probably works on a
 phone, but why do we have to now endure it on Ubuntu?
 

If you don't like it, don't use it. Simple.

 We are not all on tablet PCs... can we not create an intelligent
 OS that offers alternatives?
 

Contrary to popular opinion Unity isn't actually designed for a tablet
or phone. We're certainly exploring TVs, Tablets and Phones as you've
seen in the news. But the meme that Unity is for touch devices and not
for desktops/laptops is clearly wide of the mark.

Cheers,
- -- 
Alan Pope
Engineering Manager

Canonical - Product Strategy
+44 (0) 7973 620 164
alan.p...@canonical.com
http://ubuntu.com/
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Re: [ubuntu-uk] Unity is not working.

2012-02-23 Thread Daniel Drummond
On Feb 23, 2012 11:34 PM, Alan Pope alan.p...@canonical.com wrote:

 I like Unity.

Me too.

The thing I like most about Unity is that it caters for so called power
users. I like that I can control my workspace with the keyboard, and with
the inclusion of Hud now the menu is easier to use.

That said, it is no more difficult to use the mouse, and is quite intuitive
for beginners.

When I was training to teach last year I got lots of interest from pupils
asking why my desktop looked different to their teacher's; many if them
thought it looked cool. Some of the older pupils went home and tried it for
themselves.

My tuppence right there.

Dan.
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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread James Morrissey
Without stating any preferences on a thread which is likely to bring
forth opinions: As i understand it, the current Unity Interface is (at
least in part) the result of the sort of testing you are describing:

http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/

https://lists.launchpad.net/unity-design/msg07682.html

j

On 22 February 2012 13:43, Kris Douglas krisdoug...@gmail.com wrote:
 Hello,

 Linux Mint is higher in the rankings than Ubuntu.
 I have just come off the phone with a customer, we write web
 applications and we prefer they use Google Chrome because we're
 planning to write a plugin and all sorts, but that is irrelevant.

 This customer called in, asked if he could install chrome on his new
 Ubuntu desktop. I thought, Great, another Ubuntu user in the world.
 I got him to open Firefox and download TeamViewer (we have a premium
 license) so I could show him how to install Chrome. We went through
 the stages, got it installed and working, but then, he asked where to
 open TeamViewer. He said It's not on the desktop icons down the left
 and I directed him to open the applications menu What applications
 menu?.

 This person is not stupid, however he did not know where the unity
 menu (or whatever it's called) was located. We spent around 15 minutes
 trying to get to the stage where he could open TeamViewer. It ended up
 me asking to type Ctrl+Alt+T to which he replied Oh a terminal,
 ok.

 We had TeamViewer running in seconds.

 Now what is the problem with this? A user that doesn't know how to
 open the applications menu must raise alarm bells somewhere. He has
 has this machine for 6 weeks thinking it only had the icons down the
 left installed on it. (i.e the Unity Dock). Now someone could say to
 me why didn't he read the manual? The answer to that question is
 Why should he need to?. Not even my Nan when she got her new Windows
 7 laptop (after previously never using windows 7) read a manual, or
 needed to.

 Why is it that Unity requires the user to be an expert. A picture of
 the ubuntu logo means a lot to us, but to someone who goes and buys a
 cheap computer it means jack all. They wouldn't think to click there
 there is no hit that explains it's existence.

 So the question, I ask, is why is Linux Mint higher in the rankings
 than Ubuntu. The answer is simple, no joe average can use Ubuntu with
 ease now! You login to mint, you have a menu that says, believe it or
 not, MENU and when you click it, again, believe it or not, it shows
 you the program categories you can choose from (e.g Oh, I want the
 Internet, oh look Firefox, I know what that is.). It makes sense to
 the user, it is what they are used to and it is a very friendly and
 comfortable environment.

 The electrician I work with on this software has been telling me for
 two years now, meaning NO offence to anyone at all, but The user is
 stupid. I know this is not the most tactful way to put it, but after
 hearing this for two years I know what he means. Basically the
 principle is, the programmer is able to use the software, because he
 made it, he is an expert. If you give that to a user, who has no idea,
 he will have no idea how to use it. I am now writing software that
 explains itself, that has buttons that are obvious to the user, and it
 works. The number of phone calls we get are severely reduced, and the
 customer satisfaction is up massively. Us geeks who are writing this
 software have no idea how users think most of the time, this is
 because we are in theory more intelligent which is not necessarily
 true, but when it comes to the software we are, we understand the
 terminology.

 I could talk about this for hours, and I am going to write a blog post
 about it, people will have a go at me because I'm bashing the perfect
 distribution. But seriously, think about what I have said, and test
 it on people, and then tell me I am wrong. Turn of the I am a geek I
 know everything about Ubuntu for a minute, and imagine you had no
 idea what ubuntu was or how unity worked. You wouldn't have the
 foggiest idea.

 I would appreciate feedback, positive or negative on this. I don't
 want another Unity is better because it's better or gnome2 should
 be brought back because it's what I like. That's not how it works.

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this. I am
 willing to help, but you have to understand first that Unity is not
 quite there yet first.


 --
 Regards, Kris Douglas.
  www.krisd.eu

 --
 ubuntu-uk@lists.ubuntu.com
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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread James Morrissey
Also: 
http://www.omgubuntu.co.uk/2012/02/stats-show-ubuntu-not-losing-ground-to-linux-mint/

On 22 February 2012 13:49, James Morrissey morrissey.jam...@gmail.com wrote:
 Without stating any preferences on a thread which is likely to bring
 forth opinions: As i understand it, the current Unity Interface is (at
 least in part) the result of the sort of testing you are describing:

 http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/

 https://lists.launchpad.net/unity-design/msg07682.html

 j

 On 22 February 2012 13:43, Kris Douglas krisdoug...@gmail.com wrote:
 Hello,

 Linux Mint is higher in the rankings than Ubuntu.
 I have just come off the phone with a customer, we write web
 applications and we prefer they use Google Chrome because we're
 planning to write a plugin and all sorts, but that is irrelevant.

 This customer called in, asked if he could install chrome on his new
 Ubuntu desktop. I thought, Great, another Ubuntu user in the world.
 I got him to open Firefox and download TeamViewer (we have a premium
 license) so I could show him how to install Chrome. We went through
 the stages, got it installed and working, but then, he asked where to
 open TeamViewer. He said It's not on the desktop icons down the left
 and I directed him to open the applications menu What applications
 menu?.

 This person is not stupid, however he did not know where the unity
 menu (or whatever it's called) was located. We spent around 15 minutes
 trying to get to the stage where he could open TeamViewer. It ended up
 me asking to type Ctrl+Alt+T to which he replied Oh a terminal,
 ok.

 We had TeamViewer running in seconds.

 Now what is the problem with this? A user that doesn't know how to
 open the applications menu must raise alarm bells somewhere. He has
 has this machine for 6 weeks thinking it only had the icons down the
 left installed on it. (i.e the Unity Dock). Now someone could say to
 me why didn't he read the manual? The answer to that question is
 Why should he need to?. Not even my Nan when she got her new Windows
 7 laptop (after previously never using windows 7) read a manual, or
 needed to.

 Why is it that Unity requires the user to be an expert. A picture of
 the ubuntu logo means a lot to us, but to someone who goes and buys a
 cheap computer it means jack all. They wouldn't think to click there
 there is no hit that explains it's existence.

 So the question, I ask, is why is Linux Mint higher in the rankings
 than Ubuntu. The answer is simple, no joe average can use Ubuntu with
 ease now! You login to mint, you have a menu that says, believe it or
 not, MENU and when you click it, again, believe it or not, it shows
 you the program categories you can choose from (e.g Oh, I want the
 Internet, oh look Firefox, I know what that is.). It makes sense to
 the user, it is what they are used to and it is a very friendly and
 comfortable environment.

 The electrician I work with on this software has been telling me for
 two years now, meaning NO offence to anyone at all, but The user is
 stupid. I know this is not the most tactful way to put it, but after
 hearing this for two years I know what he means. Basically the
 principle is, the programmer is able to use the software, because he
 made it, he is an expert. If you give that to a user, who has no idea,
 he will have no idea how to use it. I am now writing software that
 explains itself, that has buttons that are obvious to the user, and it
 works. The number of phone calls we get are severely reduced, and the
 customer satisfaction is up massively. Us geeks who are writing this
 software have no idea how users think most of the time, this is
 because we are in theory more intelligent which is not necessarily
 true, but when it comes to the software we are, we understand the
 terminology.

 I could talk about this for hours, and I am going to write a blog post
 about it, people will have a go at me because I'm bashing the perfect
 distribution. But seriously, think about what I have said, and test
 it on people, and then tell me I am wrong. Turn of the I am a geek I
 know everything about Ubuntu for a minute, and imagine you had no
 idea what ubuntu was or how unity worked. You wouldn't have the
 foggiest idea.

 I would appreciate feedback, positive or negative on this. I don't
 want another Unity is better because it's better or gnome2 should
 be brought back because it's what I like. That's not how it works.

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this. I am
 willing to help, but you have to understand first that Unity is not
 quite there yet first.


 --
 Regards, Kris Douglas.
  www.krisd.eu

 --
 ubuntu-uk@lists.ubuntu.com
 https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
 https://wiki.ubuntu.com/UKTeam/



-- 
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Research Officer
Refugee Studies Centre | Department of International 

Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 13:49, James Morrissey morrissey.jam...@gmail.com wrote:
 Without stating any preferences on a thread which is likely to bring
 forth opinions: As i understand it, the current Unity Interface is (at
 least in part) the result of the sort of testing you are describing:

 http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/

 https://lists.launchpad.net/unity-design/msg07682.html

 j

Hello James,

That is entirely related to the fact the bar dodged windows, and yes I
believe that is to be discontinued. However, that is not the problem
to be honest, the the iconfication and hiding of menus and
maximising each window... etc etc.

-- 
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 www.krisd.eu

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Simon Greenwood
I can understand where you're coming from and yes, the visual metaphor does
struggle a bit beyond the default applications on the dash but the thinking
presumably was that there is a start button from which, as with Gnome (and
Windows) all other installed software is installed. I understand and like
Unity as I've come from OS X, which is where the visual toolbar plus other
applications has come from, and remember that it wasn't until Leopard that
there was an Applications icon on the Dock by default. I think this should
be an option, and there should be a way of making it - that clicking on a
dash icon gives a list of available applications in the Gnome 2 way, but
that it should a use choice.

s/

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 13:55, James Morrissey morrissey.jam...@gmail.com wrote:
 Also: 
 http://www.omgubuntu.co.uk/2012/02/stats-show-ubuntu-not-losing-ground-to-linux-mint/


I have to be honest I am tentative to take the posts on OMG Ubuntu as
fact, I am not saying they are lying but sometimes they lack certain
intricate details that would otherwise be included in online
journalism.

I actually really like OMG as a place to go, but I know a lot(5-10) of
people are hearing about Linux Mint more than ubuntu nowadays.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread James Morrissey
On 22 February 2012 13:56, Kris Douglas krisdoug...@gmail.com wrote:

 http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/

 https://lists.launchpad.net/unity-design/msg07682.html

 j

 That is entirely related to the fact the bar dodged windows, and yes I
 believe that is to be discontinued. However, that is not the problem
 to be honest, the the iconfication and hiding of menus and
 maximising each window... etc etc.

Yes, in this instance. My assumption is that a variety of the features
you are describing are tested in a similar manner. I suppose i should
have placed your comment in here:

But seriously, think about what I have said, and test
it on people, and then tell me I am wrong.

j

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread James Morrissey
 I have to be honest I am tentative to take the posts on OMG Ubuntu as
 fact, I am not saying they are lying but sometimes they lack certain
 intricate details that would otherwise be included in online
 journalism.

 I actually really like OMG as a place to go, but I know a lot(5-10) of
 people are hearing about Linux Mint more than ubuntu nowadays.

Both fair enough points. I guess its simply worth noting that
statements about Mint's popularity over Ubuntu are, themselves, likely
the result of simple analyses of a process which is hard to
determine/observe.

j

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Dave Morley
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

On 22/02/12 13:56, Kris Douglas wrote:
 On 22 February 2012 13:49, James Morrissey
 morrissey.jam...@gmail.com wrote:
 Without stating any preferences on a thread which is likely to
 bring forth opinions: As i understand it, the current Unity
 Interface is (at least in part) the result of the sort of testing
 you are describing:
 
 http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/


 
https://lists.launchpad.net/unity-design/msg07682.html
 
 j
 
 Hello James,
 
 That is entirely related to the fact the bar dodged windows, and
 yes I believe that is to be discontinued. However, that is not the
 problem to be honest, the the iconfication and hiding of menus
 and maximising each window... etc etc.
 
Kris

I'm confused could you not say click on the big ubuntu logo, in the
search field type in the name of the application you are after?

Also now in 12.04 if an application is installed via Software-center
and it has a valid .desktop file it is automatically added to the
launcher bar which it wasn't before so then you get to manually remove
any you don't want.

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Version: GnuPG v1.4.11 (GNU/Linux)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/

iEYEARECAAYFAk9E9lUACgkQT5xqyT+h3OiunACgvQ0cscLb19y693mAmTNrtrZc
rwIAmwWjzbpKWcsPv3RO4hjeSfgDQEWr
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-END PGP SIGNATURE-

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:03, James Morrissey morrissey.jam...@gmail.com wrote:
 I have to be honest I am tentative to take the posts on OMG Ubuntu as
 fact, I am not saying they are lying but sometimes they lack certain
 intricate details that would otherwise be included in online
 journalism.

 I actually really like OMG as a place to go, but I know a lot(5-10) of
 people are hearing about Linux Mint more than ubuntu nowadays.

 Both fair enough points. I guess its simply worth noting that
 statements about Mint's popularity over Ubuntu are, themselves, likely
 the result of simple analyses of a process which is hard to
 determine/observe.

I absolutely agree, I understand it's hardly fair to base this
entirely on DistroWatch, it is based on the feedback I have received
from my customers, (quite a few), my colleagues and most effectively
family and friends.



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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:06, Dave Morley davm...@davmor2.co.uk wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1

 On 22/02/12 13:56, Kris Douglas wrote:
 On 22 February 2012 13:49, James Morrissey
 morrissey.jam...@gmail.com wrote:
 Without stating any preferences on a thread which is likely to
 bring forth opinions: As i understand it, the current Unity
 Interface is (at least in part) the result of the sort of testing
 you are describing:

 http://www.omgubuntu.co.uk/2012/02/mark-shuttleworth-explains-dodge-ditch-decision-in-precise/



 https://lists.launchpad.net/unity-design/msg07682.html

 j

 Hello James,

 That is entirely related to the fact the bar dodged windows, and
 yes I believe that is to be discontinued. However, that is not the
 problem to be honest, the the iconfication and hiding of menus
 and maximising each window... etc etc.

 Kris

 I'm confused could you not say click on the big ubuntu logo, in the
 search field type in the name of the application you are after?

 Also now in 12.04 if an application is installed via Software-center
 and it has a valid .desktop file it is automatically added to the
 launcher bar which it wasn't before so then you get to manually remove
 any you don't want.

I said those exact words, he didn't know the logo, and didn't
understand why he couldn't just look through a list.

It took me about 15-20mins to get him to the stage where he understood
the unity launcher box. He thought it was a free trial which only came
with the icons on the left and intended to buy windows to replace it.



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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Alan Bell

On 22/02/12 13:43, Kris Douglas wrote:

Unity is honestly broken, someone must understand this, I will happily
speak to people in person or on email in more detail about this.


code talks. Fix it the way you want it and submit a merge request.

Alan.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:11, Alan Bell alanb...@ubuntu.com wrote:
 On 22/02/12 13:43, Kris Douglas wrote:

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this.


 code talks. Fix it the way you want it and submit a merge request.

 Alan.

I am primarily a windows/ web developer (sadly). However I am not
going to say I don't have the time or anything like that. I will
happily attempt a mockup.



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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Avi Greenbury
Kris Douglas  wrote:
 Linux Mint is higher in the rankings than Ubuntu.

Yes. And Scotland is subsidising the UK.

 He has has this machine for 6 weeks thinking it only had the icons
 down the left installed on it. (i.e the Unity Dock). Now someone
 could say to me why didn't he read the manual? The answer to that
 question is Why should he need to?. Not even my Nan when she got
 her new Windows 7 laptop (after previously never using windows 7)
 read a manual, or needed to.

No, because Windows 7 isn't mechanically different in that respect from
Windows 95 or any of the intervening versions. Want apps? Click the
bottom-left corner. If she's ever used Windows before she can use
Solitaire on Windows 7.

 Why is it that Unity requires the user to be an expert. 

It doesn't. It requires the user to know how to use the computer, which
is basically what everything else does. In fact, all you've pointed
out so far is that the guy didn't know where the button for the search
thingy is because it's not explicity labelled 'click here to search for
something'. What else required expert knowledge? 

I'm a bit bemused at the thought of somebody wanting to run more
applications and not then going on to try to work out how to do it
either by asking or trying.

 A picture of the ubuntu logo means a lot to us, but to someone who
 goes and buys a cheap computer it means jack all. They wouldn't think
 to click there there is no hit that explains it's existence.

It's roughly the same as the Windows 7 one. It's the logo of the OS in a
circle.

 So the question, I ask, is why is Linux Mint higher in the rankings
 than Ubuntu.

Because of how those rankings work. I'm sure I could concoct a ranking
where Suse's winning if you like.

 The answer is simple, no joe average can use Ubuntu with ease now!
 You login to mint, you have a menu that says, believe it or not,
 MENU and when you click it, again, believe it or not, it shows you
 the program categories you can choose from (e.g Oh, I want the
 Internet, oh look Firefox, I know what that is.). It makes sense to
 the user, it is what they are used to and it is a very friendly and
 comfortable environment.

That's lovely and all, but all it takes to get to that sort of
proficiency on Unity is to say 'click the button in the top left to
get a search box'. I know several 'joe average's using Unity happily.

 I could talk about this for hours, and I am going to write a blog post
 about it, people will have a go at me because I'm bashing the perfect
 distribution. But seriously, think about what I have said, and test
 it on people, and then tell me I am wrong.

You're not wrong, but there's a very good argument to the effect that
the vast majority of users are *not* new to whatever they're using, and
thus it makes sense to pander more to the older ones. That way, rather
than having lots of newbie-friendly stuff that gets in the way you
simply have a very easy-to-use but not very intuitive system.

This is, historically, the difference between Windows and *nix and is
why everything takes an incredibly long time to *do* in Windows but a
relatively long time to *learn* in *nix.

This is also one of the major criticisms of Ubuntu before Unity came
along - that it tries to be easy to use and instead gets in the way.

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this. I am
 willing to help, but you have to understand first that Unity is not
 quite there yet first.

File bugs. Maybe accept that it's not *broken* but simply not what you
want, and instead make use of one of the other myriad options? Lots of
people are quite happy with it, why break it for them in order to fix
it for you?

I don't think anybody feels that Unity is finished or perfect (is
software ever finished?) but I think it's going quite far to say it's
fundamentally broken. It's pretty reasonable to say that at least many
of the designers are mad.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Dino T.
He didnt know the logo but a simple click the top left icon then type the
name of the program couldn't have been said? I got my dad at 68 years old
to do that easily over the phone.


*Dino Tassigiannis BA (Hons)*



On 22 February 2012 14:11, Alan Bell alanb...@ubuntu.com wrote:

 On 22/02/12 13:43, Kris Douglas wrote:

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this.


 code talks. Fix it the way you want it and submit a merge request.

 Alan.

 --
 The Open Learning Centre is rebranding, find out about our new name and
 look at http://libertus.co.uk



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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Barry Drake

On 22/02/12 13:56, Kris Douglas wrote:
That is entirely related to the fact the bar dodged windows, and yes I 
believe that is to be discontinued. However, that is not the problem 
to be honest, the the iconfication and hiding of menus and 
maximising each window... etc etc. 


There's a neat configuration gui called MyUnity that is designed to let 
you customise this among other things.  I like the 'dodging' idea.  My 
daughter hates it.  It's easy to have it both ways!


Regards,Barry.

-- Barry Drake is a member of the the Ubuntu Advertising team. 
http://ubuntuadverts.org/


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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:17, Avi Greenbury li...@avi.co wrote:
 Kris Douglas  wrote:
 Linux Mint is higher in the rankings than Ubuntu.

 Yes. And Scotland is subsidising the UK.

 He has has this machine for 6 weeks thinking it only had the icons
 down the left installed on it. (i.e the Unity Dock). Now someone
 could say to me why didn't he read the manual? The answer to that
 question is Why should he need to?. Not even my Nan when she got
 her new Windows 7 laptop (after previously never using windows 7)
 read a manual, or needed to.

 No, because Windows 7 isn't mechanically different in that respect from
 Windows 95 or any of the intervening versions. Want apps? Click the
 bottom-left corner. If she's ever used Windows before she can use
 Solitaire on Windows 7.

 Why is it that Unity requires the user to be an expert.

 It doesn't. It requires the user to know how to use the computer, which
 is basically what everything else does. In fact, all you've pointed
 out so far is that the guy didn't know where the button for the search
 thingy is because it's not explicity labelled 'click here to search for
 something'. What else required expert knowledge?

 I'm a bit bemused at the thought of somebody wanting to run more
 applications and not then going on to try to work out how to do it
 either by asking or trying.

 A picture of the ubuntu logo means a lot to us, but to someone who
 goes and buys a cheap computer it means jack all. They wouldn't think
 to click there there is no hit that explains it's existence.

 It's roughly the same as the Windows 7 one. It's the logo of the OS in a
 circle.

 So the question, I ask, is why is Linux Mint higher in the rankings
 than Ubuntu.

 Because of how those rankings work. I'm sure I could concoct a ranking
 where Suse's winning if you like.

 The answer is simple, no joe average can use Ubuntu with ease now!
 You login to mint, you have a menu that says, believe it or not,
 MENU and when you click it, again, believe it or not, it shows you
 the program categories you can choose from (e.g Oh, I want the
 Internet, oh look Firefox, I know what that is.). It makes sense to
 the user, it is what they are used to and it is a very friendly and
 comfortable environment.

 That's lovely and all, but all it takes to get to that sort of
 proficiency on Unity is to say 'click the button in the top left to
 get a search box'. I know several 'joe average's using Unity happily.

 I could talk about this for hours, and I am going to write a blog post
 about it, people will have a go at me because I'm bashing the perfect
 distribution. But seriously, think about what I have said, and test
 it on people, and then tell me I am wrong.

 You're not wrong, but there's a very good argument to the effect that
 the vast majority of users are *not* new to whatever they're using, and
 thus it makes sense to pander more to the older ones. That way, rather
 than having lots of newbie-friendly stuff that gets in the way you
 simply have a very easy-to-use but not very intuitive system.

 This is, historically, the difference between Windows and *nix and is
 why everything takes an incredibly long time to *do* in Windows but a
 relatively long time to *learn* in *nix.

 This is also one of the major criticisms of Ubuntu before Unity came
 along - that it tries to be easy to use and instead gets in the way.

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this. I am
 willing to help, but you have to understand first that Unity is not
 quite there yet first.

 File bugs. Maybe accept that it's not *broken* but simply not what you
 want, and instead make use of one of the other myriad options? Lots of
 people are quite happy with it, why break it for them in order to fix
 it for you?

 I don't think anybody feels that Unity is finished or perfect (is
 software ever finished?) but I think it's going quite far to say it's
 fundamentally broken. It's pretty reasonable to say that at least many
 of the designers are mad.

Thanks for your post Avi,

I do admit broken is a very opinionated way to explain this topic. I
have also already said above that the stats are certainly a moot point
and referring to them entirely is not necessarily the best idea.

The user of this system could be categorised as lazy, like my
colleague the electrician, who can't be bothered with it


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 www.krisd.eu

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:27, Kris Douglas krisdoug...@gmail.com wrote:
 On 22 February 2012 14:17, Avi Greenbury li...@avi.co wrote:
 Kris Douglas  wrote:
 Linux Mint is higher in the rankings than Ubuntu.

 Yes. And Scotland is subsidising the UK.

 He has has this machine for 6 weeks thinking it only had the icons
 down the left installed on it. (i.e the Unity Dock). Now someone
 could say to me why didn't he read the manual? The answer to that
 question is Why should he need to?. Not even my Nan when she got
 her new Windows 7 laptop (after previously never using windows 7)
 read a manual, or needed to.

 No, because Windows 7 isn't mechanically different in that respect from
 Windows 95 or any of the intervening versions. Want apps? Click the
 bottom-left corner. If she's ever used Windows before she can use
 Solitaire on Windows 7.

 Why is it that Unity requires the user to be an expert.

 It doesn't. It requires the user to know how to use the computer, which
 is basically what everything else does. In fact, all you've pointed
 out so far is that the guy didn't know where the button for the search
 thingy is because it's not explicity labelled 'click here to search for
 something'. What else required expert knowledge?

 I'm a bit bemused at the thought of somebody wanting to run more
 applications and not then going on to try to work out how to do it
 either by asking or trying.

 A picture of the ubuntu logo means a lot to us, but to someone who
 goes and buys a cheap computer it means jack all. They wouldn't think
 to click there there is no hit that explains it's existence.

 It's roughly the same as the Windows 7 one. It's the logo of the OS in a
 circle.

 So the question, I ask, is why is Linux Mint higher in the rankings
 than Ubuntu.

 Because of how those rankings work. I'm sure I could concoct a ranking
 where Suse's winning if you like.

 The answer is simple, no joe average can use Ubuntu with ease now!
 You login to mint, you have a menu that says, believe it or not,
 MENU and when you click it, again, believe it or not, it shows you
 the program categories you can choose from (e.g Oh, I want the
 Internet, oh look Firefox, I know what that is.). It makes sense to
 the user, it is what they are used to and it is a very friendly and
 comfortable environment.

 That's lovely and all, but all it takes to get to that sort of
 proficiency on Unity is to say 'click the button in the top left to
 get a search box'. I know several 'joe average's using Unity happily.

 I could talk about this for hours, and I am going to write a blog post
 about it, people will have a go at me because I'm bashing the perfect
 distribution. But seriously, think about what I have said, and test
 it on people, and then tell me I am wrong.

 You're not wrong, but there's a very good argument to the effect that
 the vast majority of users are *not* new to whatever they're using, and
 thus it makes sense to pander more to the older ones. That way, rather
 than having lots of newbie-friendly stuff that gets in the way you
 simply have a very easy-to-use but not very intuitive system.

 This is, historically, the difference between Windows and *nix and is
 why everything takes an incredibly long time to *do* in Windows but a
 relatively long time to *learn* in *nix.

 This is also one of the major criticisms of Ubuntu before Unity came
 along - that it tries to be easy to use and instead gets in the way.

 Unity is honestly broken, someone must understand this, I will happily
 speak to people in person or on email in more detail about this. I am
 willing to help, but you have to understand first that Unity is not
 quite there yet first.

 File bugs. Maybe accept that it's not *broken* but simply not what you
 want, and instead make use of one of the other myriad options? Lots of
 people are quite happy with it, why break it for them in order to fix
 it for you?

 I don't think anybody feels that Unity is finished or perfect (is
 software ever finished?) but I think it's going quite far to say it's
 fundamentally broken. It's pretty reasonable to say that at least many
 of the designers are mad.

 Thanks for your post Avi,

 I do admit broken is a very opinionated way to explain this topic. I
 have also already said above that the stats are certainly a moot point
 and referring to them entirely is not necessarily the best idea.

 The user of this system could be categorised as lazy, like my
 colleague the electrician, who can't be bothered with it

Sorry, Gmail misfired.

... However the system could once for the first time the user uses the
system lay an overlay over the top explaining how to use the menus,
etc.

The part in your post about the history of *nix and windows is quite
an interesting theory, I like that.

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 www.krisd.eu

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
On 22 February 2012 14:18, Dino T. d...@dinot.co.uk wrote:
 He didnt know the logo but a simple click the top left icon then type the
 name of the program couldn't have been said? I got my dad at 68 years old
 to do that easily over the phone.


Hello,

If you weren't there and you were trying to explain that it's not as
easy as it sounds. I said click the ubuntu logo on the top of the
left hand side of the screen He returned to me it just flashes a
box.

He was double clicking, so I asked him to single click and the box
popped up, no problem. He was presented with a lot of icons and things
for different parts of Unity, he didn't understand the concept of
searching for the program he was after so I had to explain that, and
explain that he couldn't open a list, which was his main goal.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Andy Braben

 The user of this system could be categorised as lazy, like my
 colleague the electrician, who can't be bothered with it


 It doesn't matter what operating system is being used, if a person is
being lazy and can't be bothered with it they won't be bothered by it
and won't install an application or setup a printer because it is beyond
them, or so they think.

If however they are full of enthusiasm and keen to learn, they will succeed
in installing some software, finding it, and running it.

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Andy
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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Liam Proven
On 22 February 2012 13:43, Kris Douglas krisdoug...@gmail.com wrote:
 Hello,

 Linux Mint is higher in the rankings than Ubuntu.
 I have just come off the phone with a customer, we write web
 applications and we prefer they use Google Chrome because we're
 planning to write a plugin and all sorts, but that is irrelevant.

 This customer called in, asked if he could install chrome on his new
 Ubuntu desktop. I thought, Great, another Ubuntu user in the world.
 I got him to open Firefox and download TeamViewer (we have a premium
 license) so I could show him how to install Chrome. We went through
 the stages, got it installed and working, but then, he asked where to
 open TeamViewer. He said It's not on the desktop icons down the left
 and I directed him to open the applications menu What applications
 menu?.

There *is* no applications menu in Unity.

There are various ways to accomplish what you want. The simplest would
have been to tell him to press the Windows key and type teamviewer
then hit return.

Instead, it sounds like you do not know the correct terminology to use
and are unable to describe to a remote user, using non-specialist
language, what you want him to do.

I too am a technical support specialist (among other things) and I too
remotely do telephone support for Linux users. In this instance, I am
afraid that I have to say that it sounds to me like the problem here
is nothing to do with Ubuntu or the user, it was your inadequate
language skills being unequal to the task of telling him what to do -
or your personal Ubuntu skills being insufficient in that you did know
know what he needed to do yourself.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Alan Bell

On 22/02/12 14:14, Kris Douglas wrote:


I am primarily a windows/ web developer (sadly). However I am not
going to say I don't have the time or anything like that. I will
happily attempt a mockup.

it is mostly not as hard as you might expect. I did some messing with 
the apps lens having never seen Vala code before and I got it doing what 
I wanted and sorting the applications into categories as per the gnome 
menu: http://people.ubuntu.com/~alanbell/appmenulens.png
I do want to rewrite this as a supplimentary lens that can sit alongside 
the main apps lens without conflicting with it so I will start again in 
python, but it was only just an hour or two to rip out the recently 
used and stuff you don't have categories and put in the familiar ones.


I will redo it in python with singlet and document the process
http://mhall119.com/2012/02/singlet-quickly-better-faster-simpler/


Alan.

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Liam Proven
On 22 February 2012 16:05, Alan Bell alanb...@ubuntu.com wrote:
 On 22/02/12 14:14, Kris Douglas wrote:


 I am primarily a windows/ web developer (sadly). However I am not
 going to say I don't have the time or anything like that. I will
 happily attempt a mockup.

 it is mostly not as hard as you might expect. I did some messing with the
 apps lens having never seen Vala code before and I got it doing what I
 wanted and sorting the applications into categories as per the gnome menu:
 http://people.ubuntu.com/~alanbell/appmenulens.png
 I do want to rewrite this as a supplimentary lens that can sit alongside the
 main apps lens without conflicting with it so I will start again in python,
 but it was only just an hour or two to rip out the recently used and
 stuff you don't have categories and put in the familiar ones.

Oh, very nice!

That is more or less exactly how I wanted it to work!


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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Kris Douglas
That is perfect...

This is exactly what it needed, really good.

Sent from my Desire HD
On Feb 22, 2012 4:05 PM, Alan Bell alanb...@ubuntu.com wrote:

 On 22/02/12 14:14, Kris Douglas wrote:


 I am primarily a windows/ web developer (sadly). However I am not
 going to say I don't have the time or anything like that. I will
 happily attempt a mockup.

  it is mostly not as hard as you might expect. I did some messing with
 the apps lens having never seen Vala code before and I got it doing what I
 wanted and sorting the applications into categories as per the gnome menu:
 http://people.ubuntu.com/~**alanbell/appmenulens.pnghttp://people.ubuntu.com/~alanbell/appmenulens.png
 I do want to rewrite this as a supplimentary lens that can sit alongside
 the main apps lens without conflicting with it so I will start again in
 python, but it was only just an hour or two to rip out the recently used
 and stuff you don't have categories and put in the familiar ones.

 I will redo it in python with singlet and document the process
 http://mhall119.com/2012/02/**singlet-quickly-better-faster-**simpler/http://mhall119.com/2012/02/singlet-quickly-better-faster-simpler/


 Alan.

 --
 The Open Learning Centre is rebranding, find out about our new name and
 look at http://libertus.co.uk


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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Jim Price

On 22/02/12 16:05, Alan Bell wrote:


it is mostly not as hard as you might expect. I did some messing with
the apps lens having never seen Vala code before and I got it doing what
I wanted and sorting the applications into categories as per the gnome
menu: http://people.ubuntu.com/~alanbell/appmenulens.png


Now that's an improvement! What it needs is a user customisable 
favourites section at the top, and little triangles to fold the other 
categories to save space and I'd use it.



I do want to rewrite this as a supplimentary lens that can sit alongside
the main apps lens without conflicting with it so I will start again in
python, but it was only just an hour or two to rip out the recently
used and stuff you don't have categories and put in the familiar ones.


Is there any chance you could do a quick writeup of what you did, as I 
think that would be very useful for those of us who want to customise 
things, even if it does require some programming.



I will redo it in python with singlet and document the process
http://mhall119.com/2012/02/singlet-quickly-better-faster-simpler/


Excellent!

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Re: [ubuntu-uk] Unity is not working.

2012-02-22 Thread Bruno Girin

On 22/02/12 14:29, Kris Douglas wrote:
... However the system could once for the first time the user uses the 
system lay an overlay over the top explaining how to use the menus, etc.


Interestingly enough, Unity 5 in Precise does something similar: it 
displays an overlay when you press the Super key to tell you about all 
the cool keyboard shortcuts. So that sort of concepts is already 
supported. Why don't you file a bug asking for it with explanations of 
how it would improve user experience?


Cheers,

Bruno


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