[SOGo] BTS activities for Sunday, October 11 2015
Title: BTS activities for Sunday, October 11 2015 BTS Activities Home page: http://www.sogo.nu/bugs Project: SOGo For the period covering: Sunday, October 11 2015 idlast updatestatus (resolution)categorysummary 3363 2015-10-11 23:55:17 updated (open) ActiveSync Syncing stops after adding Outlook 2013 calendar event with attendees
Re: [SOGo] Outlook EAS with mailboxes > 3GB
On 10/10/2015 08:22 PM, Alain Abbas wrote: > for now we had stopped the deployement of activesync and outlook2013 Hi Alain, good to know I am not the only one ;-) I've also switched (at least the big mailboxes) to IMAP and CalDavSynchronizer (which will hopefully soon get CardDAV support). But still hoping someone can enlighten us here on the list... Regards Peter -- users@sogo.nu https://inverse.ca/sogo/lists
[SOGo] Problems with Samsung phone ActiveSync NSInvalidArgumentException
Hello, Since last Friday (10/2), my Samsung S5 stopped getting emails, while iPad and Outlook 2013 are receiving them. Yesterday, I deleted the account on S5 device, and re-added it. It synced up all emails until that period, but since then I have not received any new emails today on ONLY that device, while iPad and Outlook are still showing new emails (same email account on all 3 devices). I continue to see this in the /var/log/sogo/sogo.log file (I masked email address and device id): sogod [15395]: "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxx %40xxx.com&DeviceId=SEC2Dx&DeviceType=SAMSUNGSMG900V HTTP/1.1" 200 0/87 0.011 - - 0 EXCEPTION: NAME:NSInvalidArgumentException REASON:'_name' must not be an empty string INFO:(null) The only information I saw on Google searches was a reference to a bad CNAME. I checked my CNAME, MX, etc records and they look good to me. Can anyone point me in a direction to try to fix this issue? I don't really suspect SoGo, unless I changed something in a config file, but I don't know where to begin to look. Samsung Exchange server settings: Email address: x...@xxx.com Domain\username: \xx...@xxx.com Exchange server: mx.xxx.com Use Secure connection (SSL): Use client certificate: iPad settings: Email: x...@xxx.com Server mx..com domain (optional): username: x...@xxx.com Use SSL: S/MIME: Thanks, Dave -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Outlook EAS with mailboxes > 3GB
On 10/10/2015 09:14 PM, t...@aon.at wrote: > I assume you have tried to set SOGoMaximumSyncResponseSize. Is there any > exception in sogo.log? Hi Thomas, (replying back to the list) I could not find any exception but lots of messages complaining about encoding in the logs. Sometimes Outlook shows "disconnected", but in the sogo.log i still can see ActiveSync entries from this user a while. I "played" with SOGoMaximumSyncResponseSize - 512, 1024, 2048, 4096 or even 6144 but none of them solved that issue. My "feeling" was, that 2MB had the best results from all of them. But then - how does that interact with all the other parameters ? That is a bit confusing for me. Just tried to set SOGoMaximumSyncResponseSize to 2048 (and another time to 4096) and commented everything else regarding ActiveSync I've added to sogo.conf - did not really help. And yes, I also tried the settings mentioned under "EAS Tuning" in the documentation. I' fiddling for hours just trying different combinations but none of them seems to work for me. > * connection very often drops after a few mails (Outlook displaying > "disconnected" and sometimes does not reconnect automatically) > > Are there any excpetions / signal .. in sogo.log when the connection drops? > What do you see in sogo.log when this happens? ?SOGoEASDebugEnabled? Tried EASDebugEnabled, but that's lot of information and mostly it's just xml/plain mail I can see then (lots of attachments listed in base64). Did not really help me to find the problem - did not even know what to look for ;-) Sometimes outlook shows disconnected while Sogo.log still is listing attachments in base64. When that is finished it looks like that (without debugging it's showing just the last line): --8<--8<-- ... mail%2Fpublic Email Oct 10 21:01:22 sogod [1767]: <0x0x7fa152a406d0[SOGoActiveSyncDispatcher]> Sleeping 10 seconds while detecting changes... Oct 10 21:01:32 sogod [1767]: 62.167.130.32, 192.168.0.14 "POST /SOGo/Microsoft-Server-ActiveSync?jQAHCBDskHrEKrIy0nMyx5aEJkQLBAADV1A4 HTTP/1.1" 200 0/149 32.932 - - -36K Oct 10 21:01:36 sogod [1793]: <0x0x7fa1533c7f30[SOGoActiveSyncDispatcher]> Change detected, we push the content. Oct 10 21:01:36 sogod [1793]: <0x0x7fa1533c7f30[SOGoActiveSyncDispatcher]> EAS - response for device E49E4F080FA643E383B7FB2C2A69E280: http://www.microsoft.com/";> 2 mail%2Fc828a1012d691056ee42619592fc mail%2Fe728a1012d691056ee42619592fc mail%2Fee28a1012d691056ee42619592fc Oct 10 21:01:36 sogod [1793]: 192.168.0.203 "POST /SOGo/Microsoft-Server-ActiveSync?Cmd=Ping&User=u...@domain.com&DeviceId=E49E4F080FA643E383B7FB2C2A69E280&DeviceType=WindowsOutlook15 HTTP/1.1" 200 144/8902 15.703 - - 0 --8<--8<-- Can't really see any exception (did also grep for [E|e]xception in sogo.log - not one entry found. > * some messages are downloaded each time and are multiple times listed in > Outlook > * some attachments are "scrumbled" and listed in plaintext instead as an > attachment > > Is the same message ok on other devices? As far as I recognized: yes. Even on the same devices it's ok when getting the messages with IMAP (Tried in webmail, Thunderbird and Outlook with IMAP). Tried that with two different accounts having that issue and it was working with both of them when not using EAS. Regards Peter -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Outlook EAS with mailboxes > 3GB
Hello We have the same problem with big mailboxes , the first sync take for ever we even crashed the server for now we had stopped the deployement of activesync and outlook2013 Regards Le Samedi 10 Octobre 2015 13:02 CEST, Peter Beck a écrit: Hi there, I've configured some Outlook 2013 users with EAS. This works great with smaller mailboxes, no issues (or none of the users told me ;-) But with mailboxes > 2.5/3GB users are complaining about these issues: * the initial sync takes "forever" (seems never to complete) * connection very often drops after a few mails (Outlook displaying "disconnected" and sometimes does not reconnect automatically) * some messages are downloaded each time and are multiple times listed in Outlook * some attachments are "scrumbled" and listed in plaintext instead as an attachment Most (if not all) of these users have lots of folders and messages inside these folders (mails from 2004 until now...) The server is hosting about 30 mailboxes (small business), about 10 of them are connecting with Outlook, the rest is using Thunderbird. On mobiles active sync works as expected. I found some advice in bug 3236 [1] and some mailinglist posts [2] but none of these settings helped. Also tried resyncing some folders or completely removed and reconfigured accounts with manage-eas. Tried increasing max_line_length in dovecot from 2MB to 4MB, the timeout in the apache virtual host is set to 3600. The worker count is set to 30. The same accounts connected with IMAP sync very fast, no "scrumbled" attachments. My question now is, how do I find the optimal settings for EAS are (MaximumSyncWindowSize, MaximumSyncResponseSize, WOWatchDogRequestTimeout, SOGoMaximumPingInterval, etc...) ? I've tried lots of values and nothing seemed to fix these issues. Is that a trial-and-error solution or are there any optimal settings I can calculate somehow ? The server is running Debian Jessie 8.2 with SOGo 2.3.2 / Dovecot 2.2.13. It's a virtual machine with currently 4GB RAM and two processors, average load never gets higher than 0.5... but sogo-common is still listed as 2.2.9 - is that intended ? (using the inverse repo) ii sogo:amd64 2.3.2-1 ii sogo-activesync 2.3.2-1 ii sogo-common 2.2.9+git20141017-1 Hopefully someone can give me advice how to solve these issues... Best Regards Peter [1]http://www.sogo.nu/bugs/view.php?id=3236 [2]https://lists.inverse.ca/sogo/arc/users/2014-10/msg00015.html -- users@sogo.nu https://inverse.ca/sogo/lists -- Alain Abbas 11 rue Robert Schumann 54500 Vandoeuvre Tel : +333 83 18 02 70 skype: alain.abbas -- users@sogo.nu https://inverse.ca/sogo/lists