Plugin Crashing issue

2008-11-23 Thread Timothy Rondeau
Hi All, Basically this issue started Thursday night in our Dev system. Users getting issue can not longer authenticate. Looking into further found the arplugin keeps crashing. Restart the application and plugin comes up and then crashes: Faulting application arplugin.exe,

Re: Plugin Crashing issue

2008-11-23 Thread Grooms, Frederick W
Since it is telling you the problem is in the file msvcr71.dll (MS Visual C Runtime 7.1) I would have to ask ... Was any other application installed or updated on Thursday night? Compare that dll file (in your system32 directory) with the one on Production. If they are different you should

Re: Plugin Crashing issue

2008-11-23 Thread Timothy Rondeau
Hi Fred, No and we have been told no updates have been done on the machine, so we are at a loss on this one. Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Sunday, November

Re: SQL Reporing Services - making sense of Remedy Table structure

2008-11-23 Thread npeterson
Thanks both of you - this advice had gotten me almost to where I need to be. One wierd thing I've noticed is that in the HPD_HelpDeskAssignmentLogJoin table (the table I believe has what I need in it) , there are two rows for each submitted incident. The difference is on the Request_ID - one will

Re: Plugin Crashing issue

2008-11-23 Thread Chowdhury, Tauf
I would try what Fred suggested about copying the file over from your other system. Remember you might have to manually unregister and register the new one. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Timothy Rondeau Sent: Sun 11/23/2008 5:21 PM

Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

2008-11-23 Thread Sreenivas, Aravind
Thank you, all, for your responses. Aravind On Thu, Nov 20, 2008 at 9:57 PM, strauss [EMAIL PROTECTED] wrote: ** If you restart the web server (and mid-tier) without first clearing the cache, the mid-tier reads in the exiting persistent pre-fetch cache file (takes about 1 minute

Very Urgent: Need to show formatted worklog in report

2008-11-23 Thread Manish SINGLA
Hello List, Need your immediate help to show formatted value of worklog (as shown in Remedy Application) in BO reporting. Please supply the solution on very urgent basis. Today will be a great help. Thanks Regards Manish