Re: ITSM ERD

You can use Abydos Analyser to generate ERDs for any ITSM application by using the Form Relationship Diagram. See www.abydos-workflow.com for more information and free trial. Mark Herring Abydos -Original Message- From: Gary Dries [mailto:gary.dr...@gmail.com] Sent: 12 July 2011 21:57 Su

Re: ITSM 7.5 Change Management Business Approvals

Andrew, Here's the quick and dirty: 1. Create a People entry. Call it "Business User" Give it a login id of say "bususer1" (or whatever) 2. Add that dummy user to a support group. (Can be new or existing... whatever) 3. Create the appropriate approval mapping as Individual to

WWRUG11 Call for papers coming to a close on 7/15/11 - This Friday!

Dear Listers, I got five more submissions since the last announcement and know of at least one more on the way (you know who you are. J)! Just a reminder that the WWRUG11 Call For Papers ends this Friday along with the discounted registration rate of $1250, so if you have not submitted you

Re: ITSM 7.5 Change Management Business Approvals

I have implemented the same on a couple of ITSM 7.x implementations and here is the level design for this customization. 1. At the CI level, each application owner will be responsible to make sure that the right approver(s) (individual/ group) are mapped to their CIs. 2. On the Change Req

Re: ITSM 7.5 Change Management Business Approvals

I have implemented the same on a couple of ITSM 7.x implementations and here is the level design for this customization. 1. At the CI level, each application owner will be responsible to make sure that the right approver(s) (individual/ group) are mapped to their CIs. 2. On the Change Req

Re: ITSM 7.5 Change Management Business Approvals

Andrew, Our ESS@Work ITIL/BSM solutions does this quite easily and yes the solution is FREE. Need a RFC process that is template driven?  We do that. Need a Risk Analysis as part of the RFC ?   We do that. Need Technical Documents mandated as part of your RFC process?  We do that. Need multi-sta

Re: Created and Resolved Same Day

Frank, WARNING: This isn't pretty. Here is your advanced search bar criteria for finding tickets that were resolved on the same day they were submitted: 'Last Resolved Date' < ('Submit Date' - ((('Submit Date' + 'Submit Date')/2) % 86400)) + 86400 Explanation: * Using the modulus ("%

Re: ITSM 7.5 Change Management Business Approvals

Thanks Roger - but I'm trying to stay away from the admin nightmare of mapping individual names to a product. Correct me if that isn't what you meant. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com _

Re: ITSM 7.5 Change Management Business Approvals

You can do individual mapping at Business Approval use the application as one of the Product Tiers, such as Product Name. -Original Message- From: Andrew C Goodall To: arslist Sent: Tue, Jul 12, 2011 6:57 pm Subject: ITSM 7.5 Change Management Business Approvals ** All, I have

ITSM 7.5 Change Management Business Approvals

All, I have a need to implement a business approval process for change requests. The approver list will change depending upon the application categorized in the change request. The approvers will not be IT Support staff / Infrastructure Change Users - they are business users. How do you

Unusual Error in Out of the Box CMDB Workflow (AST:SHR:SetReadOnly_012_RequisitionIDAndOrderID)

User tool is Remedy 7.5 patch 6. AR System is 7.5 patch 6 CMDB version is 7.6.00 patch 1 When in modify mode Requisition ID and Order ID are enabled (on the Financials Tab). However the fields are greyed out and they cannot be searched against when in search mode (without using advanced search)

ITSM ERD

Lister's, Has anyone produced a full or segmented by module ERD for any version of ITSM from 7.0.01 to 7.6.04? BMC has not produce anything as good as the BMC® Remedy® IT Service Management 7.0 Architecture document for any more recent version that I could find. I have made a request to BMC via

Join is preventing me from updating the underlying table

Hi Listers, I've build an outer join between a view form fed with data from an external system by the Oracle SQL Loader and a regular form. The idea was to run an escalation on the outer join to mark records having no corresponding records in the regular form, i.e. new data for my regular form, i

Re: Created and Resolved Same Day

Frank With the user tool only you might need to settle for resolved within 24 hours If the user works an 8 hour day you could set the resolved in less than to 8 hours This would eliminate any that were created one day but resolved the next day but within 24 hours. ('Resolved Date' + (36

Re: Created and Resolved Same Day

Frank, Thinking about this I can think of how to give you tickets closed within 24 hours of being created.that would be 'Create Date' > AND 'Create Date < AND ('Create Date' - 'SH.Time.Resolved') < 86400.but because we don't have functions it would be difficult to isolate that the create an

Re: Created and Resolved Same Day

Sorry forgot about the Closed status history - ('Status*-History.Resolved.TIME' >= $DATE$ AND 'Status*-History.New.TIME' >= $DATE$) OR ('Status*-History.Closed.TIME' >= $DATE$ AND 'Status*-History.New.TIME' >= $DATE$) Andre _

Re: Created and Resolved Same Day

You could try this - 'Status*-History.Resolved.TIME' >= $DATE$ AND 'Status*-History.New.TIME' >= $DATE$ Andre Hughes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList:

Created and Resolved Same Day

HD 6.0 ARS 6.3p24 Using the Remedy User tool is there any way to query for tickets created and resolved the same day? We have create datetime and resolved datetime in datetime format only. I know I can do this for a single day but the user wants to run report each week. Thank you Frank ___

Outer join question

Hi Listers, I've build an outer join with the qualification: 'Company-ID' LIKE ("%" + $Company-ID$) Since it's an outer join I'd expect it to show the entries that match and those that don't match. Why is it only showing entries that match? I'm only interested in items from Form 1 that do not

Re : SRM 7.6.4 - PDT and activate conditions.

  I simply moved the PDT icon from the Yes branch to the No branch, I submitted a new request and this time the related incidents were created. This is obviously incorrect since it has to execute when the condition is set to yes (when it's true)..   I click on view process in the process detail

Re: Each Group control only their assets and not having access to other group's assets

Talking about Multitenancy, please refer to Multitenancy Guide for how using CMDBRowLevelSecurity and CMDBWriteSecurity fields for Base Element class, so you can restrict read and write access for CI's using AR Groups. Best regards, Alejandro De: Action Request System discussion list(ARSList)

Re : SRM 7.6.4 - PDT and activate conditions.

attachment. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"<>

Re : SRM 7.6.4 - PDT and activate conditions.

attachment. --- En date de : Mar 12.7.11, Frex Popo a écrit : De: Frex Popo Objet: Re : SRM 7.6.4 - PDT and activate conditions. À: arslist@ARSLIST.ORG Date: Mardi 12 juillet 2011, 15h20 attachment --- En date de : Mar 12.7.11, Frex Popo a écrit : De: Frex Popo Objet: SRM 7.6.4 - PD

Re: Each Group control only their assets and not having access to other group's assets

Set the user of each group as Asset users and then set the asset relation with that group to Supported By. Asset Users can only manage assets where their Group is the Supported By group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah

SRM 7.6.4 - PDT and activate conditions.

Hello all,   I am implementing a service request called X. The SRD for this service is made up of 4 PDT's, these PDT's in turn include some other PDT's and AOT's. I have a menu with 4 options on the request form, each option will cause the PDT and the workflow to branch to a particular PDT for i

Re: Each Group control only their assets and not having access to other group's assets

** The other option would be to give these users "Asset User" permissions, then control their update access to the CI via the "Support By" relationships in the people tab (to their support group).Now, this would give these users the ability to view all CMDB Configuration items for their Company, bu

Re: Critical: 7.6.04 AR Servers in server group keep crashing

Hi, I'm going through exactly the same thing at the moment. But I'm using ARS 7.6.03 and ITSM 7.6.03. 3 servers in a server group. You can turn on API/SQL/Filter, Server group, ARSignald, Thread logs with Copy-Cache-Logging: T in ar.conf. That is to see if you're able to view anything with

Re: Each Group control only their assets and not having access to other group's assets

Hi Amanullah, One way would be to use the 'business unit' strategy of setting up each group with it's own Company entry, then you will be able to attach each set of assets to that 'company' (group). This would also let you easily separate out your administrators for each group as well. (See M

Re: Critical: 7.6.04 AR Servers in server group keep crashing

Hi, First of all, are all servers crashing? Second, is this on startup or after a certain amount of time? Kind regards Danny Single Sign On (SSO) for BMC Remedy ITSM and AR System http://www.javasystemsolutions.com/jss/ssoplugin > All, > > I have a ticket open with BMC but basically, my ar ser

Critical: 7.6.04 AR Servers in server group keep crashing

All, I have a ticket open with BMC but basically, my ar servers keep crashing. All I can see in the ARmonitor log is either this line: Tue Jul 12 07:54:54 2011 ARMonitor child process (pid:4332) died with 3221226356. "d:\program files\bmc software\arsystem\arserver.exe" OR Tue Jul 12

******* McAfee Vulnerability Manager and REMEDY ITSM 7.x.x API ********

Hi McAfee product called Vulnerability Manager (Formerly called McAfee Foundstone). Is there an existing API between McAfee Vulnerability Manager and REMEDY using the SNMP trap information from MVM? I have a client that would like the following to happen: MVM will scan a host for vulnerabilit

Each Group control only their assets and not having access to other group's assets

Hi there, Version 7.1 Is there any possibility in Asset Management that each Group control only their assets and not having access to other group's assets? Thanks & Regards Amanullah IT Enterprise Applications DISCLAIMER: "This e-mail message including any of its attachments is intended sole