Re: Assignment route from SRM

2011-09-28 Thread Hyunkel v2.0
it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 28 Sep 2011 12:43:44 + From: tommy.mor...@radioshack.com Subject: Re: Assignment route from SRM To: arsl

Re: Assignment route from SRM

2011-09-28 Thread Tommy Morris
@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Tuesday, September 27, 2011 6:45 PM To: arslist@ARSLIST.ORG Subject: Re: Assignment route from SRM ** Thanks Andrew But the configurations enforce certain rules; what i need is to set an specific user as a change assignee, and rules randomly will

Re: Assignment route from SRM

2011-09-27 Thread Hyunkel v2.0
19:38:52 -0400 From: ago...@jcpenney.com Subject: Re: Assignment route from SRM To: arslist@ARSLIST.ORG ** See “Assignment Configuration” form (CFG:Assignment) – its on the Application Admin Console for ITSM – Step 7 “Assignment” – for assignment rules Also see “Change

Re: Assignment route from SRM

2011-09-27 Thread Andrew C Goodall
ptember 27, 2011 5:41 PM To: arslist@ARSLIST.ORG Subject: Assignment route from SRM Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to th

Assignment route from SRM

2011-09-27 Thread Hyunkel v2.0
Listers; Another question; Currently there is a SR that routes a CR to a specific user; looking for a way to change this assignment but i can't find anything. My understanding this is associated to the Assignment engine but don't know if its possible to tell the assignment engine to direct ass