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Date: Wed, 28 Sep 2011 12:43:44 +
From: tommy.mor...@radioshack.com
Subject: Re: Assignment route from SRM
To: arsl
@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Tuesday, September 27, 2011 6:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assignment route from SRM
**
Thanks Andrew
But the configurations enforce certain rules; what i need is to set an specific
user as a change assignee, and rules randomly will
19:38:52 -0400
From: ago...@jcpenney.com
Subject: Re: Assignment route from SRM
To: arslist@ARSLIST.ORG
**
See “Assignment Configuration”
form (CFG:Assignment) – its on the Application Admin Console for ITSM –
Step 7 “Assignment” – for assignment rules
Also see “Change
ptember 27, 2011 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Assignment route from SRM
Listers;
Another question; Currently there is a SR that routes a CR to a specific
user; looking for a way to change this assignment but i can't find
anything. My understanding this is associated to th
Listers;
Another question; Currently there is a SR that routes a CR to a specific user;
looking for a way to change this assignment but i can't find anything. My
understanding this is associated to the Assignment engine but don't know if its
possible to tell the assignment engine to direct ass
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