Hi Irina,
There would be some network glitches due to which it got stuck in submitted
status.
Follow the below steps to cancel it :
1. Go to SRM :AppInstanceBridge and search the Request by request number.
2. Move the status from submitted to cancelled.
Thanks,
Ashish Pandey
Specialist - ITSM
Hi Ashish,
No entries was found in that form that would have the necessary SR ID.
BR,
Irina
2014-09-03 9:06 GMT+03:00 Ashish Pandey ashish.gt...@gmail.com:
**
Hi Irina,
There would be some network glitches due to which it got stuck in
submitted status.
Follow the below steps to cancel
Hi Irina,
Move it Submitted =Planning and thn cancel from SRM:Request form.
Br,
On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote:
**
Hi Ashish,
No entries was found in that form that would have the necessary SR ID.
BR,
Irina
2014-09-03 9:06 GMT+03:00 Ashish
Thank you Abdul. Solved.
BR,
Irina
2014-09-03 12:59 GMT+03:00 Abdul Haque Mohd. Farooque
abdulhaqu...@gmail.com:
**
Hi Irina,
Move it Submitted =Planning and thn cancel from SRM:Request form.
Br,
On 3 September 2014 10:39, Irina Solarcuka irinase...@gmail.com wrote:
**
Hi
Hi,
I've tried to perform the subject with Admin permissions but I got the
following: You do not have permission to move to the status of Cancelled.
Enter a valid Status in the Status field. (ARERR 1291115)
Does somebody know what permission I need?
BR,
Irina Solarcuka
Are you trying to do this straight from the SRM:requests form? If so, you have
to go from pending to in progress, and then cancelled. That is, if you want to
follow the workflow rules. If you go straight to cancelled or closed, you will
probably get the error.
Sent from my iPhone
On Sep 2,
Hi Tauf,
I'm trying to move from Submitted-Cancelled. I've tried to perform your
suggested scenario but this fault with the same error.
BR,
Irina
2014-09-02 17:15 GMT+03:00 Tauf Chowdhury taufc...@gmail.com:
**
Are you trying to do this straight from the SRM:requests form? If so, you
have
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