of the OOB classes to make the system easier
to navigate.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 12, 2008 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7, CMDB CI and Product Definitions
**
Thank you Shawn for your reply.My concern is, and this is what I have heard from BMC, when designing your Product categories, you need to think ahead to the design of the CMDB as well. It's all interrelated and affects reporting, trending analysis etc.I find it very difficult to design my
Of Kevin Pulsen
Sent: Tuesday, May 13, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7, CMDB CI and Product Definitions
**
Thank you Shawn for your reply.
My concern is, and this is what I have heard from BMC, when designing your
Product categories, you need to think ahead
**
Well,I find it very disturbing from what Shawn stated - "Part of the problem is that there are no good answers to your questions"If the CMDB is really suppose to be the center of the Universe for ITSM, as it shows so well in the BMC literature, how can there be no real good answers?And if ITSM
**
Thanks Phil,I wasn't being sardonic.We have a non-IT support group that maintains non-IT related products (light bulbs, etc) they do however use Remedy.The point I have overlooked is that ITIL relies so much on IT only products, that the ITSM suite really excludes all other non-IT departments
: Tuesday, May 13, 2008 9:16:26 AM
Subject: Re: ITSM 7, CMDB CI and Product Definitions
**
Well,
I find it very disturbing from what Shawn stated - Part of the problem is that
there are no good answers to your questions
If the CMDB is really suppose to be the center of the Universe for ITSM
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Tuesday, May 13, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7, CMDB CI and Product Definitions
**
Well,
I find it very disturbing from what Shawn stated - Part of the problem
is that there are no good answers
7, CMDB CI and Product Definitions
**
Thanks Phil,
I wasn't being sardonic.
We have a non-IT support group that maintains non-IT related products
(light bulbs, etc) they do however use Remedy.
The point I have overlooked is that ITIL relies so much on IT only
products, that the ITSM suite
, May 13, 2008 6:35:07 AM
Subject: Re: ITSM 7, CMDB CI and Product Definitions
** Thank you Shawn for your reply.
My concern is, and this is what I have heard from BMC, when designing
your Product categories, you need to think ahead to the design of the
CMDB as well. It's all
**
Hello everyone,This question is for ITSM 7 (Service Desk with Change Management, ootb)If you open the Application Administration Console. Select Standard configuration, Product Category, Create a new product category, you are prompted to select a CI type for the product categorization you are
Monday and I haven't had my coffee yet)
Cheers!
Eli
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 12, 2008 9:25 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7, CMDB CI and Product Definitions
my coffee
yet)
Cheers!
Eli
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin
PulsenSent: Monday, May 12, 2008 9:25 AMTo:
arslist@ARSLIST.ORGSubject: ITSM 7, CMDB CI and Product
Definitions
**
Hello everyone,This question is for ITSM 7
: Re: ITSM 7, CMDB CI and Product Definitions
**
Hi Eli,
ok, but where does a Blackberry fall into the ootb CI?
where does a telephone, office desk, fax, etc fall into the ootb CI?
These aren't defined and the product category creation wizard will not allow
you to created a item without
] Behalf Of Kevin Pulsen
Sent: Monday, May 12, 2008 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7, CMDB CI and Product Definitions
** ahhh thanks,
{module sarcasm}
writeline (That's as useful as a 3 Inch ladder)
{end sarcasm}
So, what is the deal
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