Part of the problem is that there are no good answers to your questions. By default, we put things in the BMC_ComputerSystem class, unless it fits in somewhere else. So a Blackberry technically is a computer, just a tiny one. So is a calculator.
Stuff that doesn't have a class and isn't anything remotely close to being a computer goes in as "equipment". I'm wary of creating new classes unless there is a demonstrable need for it that is so strong we can't live without it. My users already hate that they have nothing in Asset Management to be able to search across the different classes (e.g. how do you find, in ITSM, all Assets located on the third floor of a certain building? The data exists, but there is no screen for users to pull that type of information.) New classes make the system harder to use. In fact, rather than creating a bunch of new classes, we've hidden some of the OOB classes to make the system easier to navigate. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Monday, May 12, 2008 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, CMDB CI and Product Definitions ** ahhh thanks, {module sarcasm} writeline (That's as useful as a 3 Inch ladder) {end sarcasm} So, what is the deal? Why can't anyone share their real world experience? I was hoping to see other points of view, with 3300 subscribers to this list, there has to be more than one. I'm not asking for Coca-Cola's secret formula, I'm just asking to see what others have done. Note to self, Add to module - Sharing = function (in short supply); goto {sarcasm}; Anyways, tried creating a new CI - I was able to create a new SuperClass and a new Class Name (associated with the superclass) Everything shows up fine in the CMDB Class manager Console, however nothing shows in the CI selection in the product category creation. Thanks, Kevin P. ** You have the answer either use an existing CI such as Computer System or Equipment or create a new CI to meet your needs. Their are add on CIs available if needed. -----Original Message----- From: Kevin Pulsen <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 12 May 2008 11:52 am Subject: Re: ITSM 7, CMDB CI and Product Definitions ** Hi Eli, ok, but where does a Blackberry fall into the ootb CI? where does a telephone, office desk, fax, etc fall into the ootb CI? These aren't defined and the product category creation wizard will not allow you to created a item without defining a CI. Thanks, Kevin P. ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62 sR8HDtDypao8Wcj9tAcJ%20> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
