Hello listers
We are seeing some strange issue in our incident tickets in which work info
added to the tickets goes missings after some time it is created
This is a random issue and only similarity what i can see is all the
tickets were raised using templates
I think a similar issue was raised her
Hi Rajesh,
Could you directly check in the hpd work log form whether the record is
present. Also please verify if any archive is enabled for the work log form.
Regard,
Karthik
On Oct 11, 2013 9:33 PM, "Rajesh Nair" wrote:
> **
>
> Hello listers
> We are seeing some strange issue in our incident
Hi
I have checked in the log form but could not find the entries for the work
info which went missing
To add more to the issue if we add work info at a later stage it remains
Regards
On 11 Oct 2013 19:07, "Karthik Nagaramu" wrote:
> **
>
> Hi Rajesh,
> Could you directly check in the hpd work log
@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, October 11, 2013 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
Hi
I have checked in the log form but could not find the entries for the work info
which went missing
To add more to the issue if we add work info at a
a delete state with a valid parent incident, then there
is some issue
Regards,
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, October 11, 2013 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Work info getting deleted
**
Hello liste
.ORG] On Behalf Of Mitcham, Ross
Sent: Friday, October 11, 2013 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
Possibilities:
1) Someone with access is cleaning up/deleting entries
2) Potential application issue, Work log's when created (during an
inci
y work logs in a delete state with a valid parent
> incident, then there is some issue
>
> ** **
>
> Regards,
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, O
> ** **
>
> Regards,
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 9:33 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Work info getting deleted
Sent: Friday, October 11, 2013 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
So whats the solution?
Do we have to modify the filter
On 11 Oct 2013 20:22, "Fisher, David" wrote:
**
See KA323941
The problem
ARSLIST.ORG] *On Behalf Of *Rajesh Nair
> *Sent:* Friday, October 11, 2013 7:56 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Work info getting deleted
>
> ** **
>
> **
>
> So whats the solution?
> Do we have to modify the filter
>
>
, October 11, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
The below mentioned push action is already present in code
Regards
Rajesh
On 11 Oct 2013 21:55, "Pargeter, Christie :CO IS" wrote:
**
You want to add a 2nd action to the filter similar to t
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