Re: Building a support ticket system

2011-12-13 Thread Jeremy Burns | Class Outfit
Or simply use something like MantisBT. Jeremy Burns Class Outfit http://www.classoutfit.com On 13 Dec 2011, at 11:32:04, MetZ wrote: > Hi all! > > I am in the process of building a simple support ticket system for my > web application, and I would like some input and/or suggestions on how > to

Re: Building a support ticket system

2011-12-13 Thread Graham Weldon
Hey, - Imap can delete emails too. - You can save the emails as plaintext, or parse them. That depends on your needs. - Use CakeEmail to send the reply - Use a UUID for your tickets, guaranteed unique for use in URLs, or generate a hash based on the initial content and store it. Cheers, Graha

Building a support ticket system

2011-12-13 Thread MetZ
Hi all! I am in the process of building a simple support ticket system for my web application, and I would like some input and/or suggestions on how to get the functionality I am looking for. 1) Add Email adresses (example: supp...@domain.com) 2) Retrieve emails via pop3 from mailserver (I do not