Re: [otrs] Search templates in Beta 4

Great! If you have improvements for the flow how it use templates, just feel free to discuss. :) -Martin (http://edenhofer.de/) On 01.10.2010, at 21:15, Hugh Kelley wrote: > Yes, that helps, though the behavior is still not quite what I would have > expected. I've made a reply in the bug th

Re: [otrs] Search templates in Beta 4

Yes, that helps, though the behavior is still not quite what I would have expected. I've made a reply in the bug thread. Hugh On Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer wrote: > Hi Hugh, > > maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019 > > -Martin > > (http://edenhofer.de

Re: [otrs] Search templates in Beta 4

Hi Hugh, maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019 -Martin (http://edenhofer.de/) On 01.10.2010, at 19:10, Hugh Kelley wrote: > I'm not sure if this a bug or user error, but I can't get a search template > to save its fields. > > My steps: > > 1) Click the search butt

[otrs] Statistics

Hi, i have all the modules ITSM installed and in a statistical i want to see how ticket escalated this month but do not understand well as any aid is grateful. Julio Cesar Angulo Quiroz Telf.: 997066155 - OTRS mailing list

[otrs] Search templates in Beta 4

I'm not sure if this a bug or user error, but I can't get a search template to save its fields. My steps: 1) Click the search button 2) Click "Create New" 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results ar

[otrs] Possible Issues with Red Hat Enterprise Linux

We’re running OTRS on Red Hat Enterprise Linux and this week PDF production suddenly stopped working. This may be due to local configuration, but in case others are experiencing it thought I’d better log it with the OTRS mailing list. Aside from the PDF failing, $OTRS_HOME/bin/otrs.checkModules

[otrs] Prevent User ID 1 / root from Owning tickets

We have a relatively "open" permission model for our tickets. Most agents can add notes or replies without owning the ticket. As a result, some tickets go all the way to resolution without having the ID changed. This means that some get closed with the root user (#1) as the owner. Is there a wa

[otrs] Survey body should come in HTML

Hello, The Notification body of Survey is coming in Plain text instead of HTML, How to convert it into HTML..? Thanks.. Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshw...@tcs.com Website: http://www.tcs.com ___

[otrs] Queues and Email Filtering

Could I filter the incoming emails and drop them into specific queues based on text in the subject? --- CONFIDENTIALITY WARNING: This email may contain privileged or confidential information and is for the sole use of the intended recipients. Unauthorized disclosure or use of this

[otrs] Multiple Dashboards

Hi all, I was wondering if it was possible to have multiple dashboard views in OTRS. I have created a queue called 'projects' and I don't necessarily want to see this on my main dashboard, is there a way to have maybe a separate dashboard for those? Or removing them from the main dashboard?

Re: [otrs] Ticket Creation from SMS

> Is it possible to create a ticket from SMS? > > > > e.g. Someone SMS to a particular number and then a ticket should be > created > based on that. Replied to customer on mail/sms. > > Tracking can be from OTRS. Hi, creating a ticket by a received sms is not a big task. You can use e.g. SMS Tool

[otrs] Ticket Creation from SMS

Is it possible to create a ticket from SMS? e.g. Someone SMS to a particular number and then a ticket should be created based on that. Replied to customer on mail/sms. Tracking can be from OTRS. - OTRS mailing list: ot