Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i will give a look , thanks ! yes, the /tmp point to disk, b ut on both server… same architecture… I will let you know Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) ww

Re: [otrs] Changing auth type from local to ldap for agents

On Tue, 14 Feb 2012 08:11:43 -0500, Ugo Bellavance wrote: > Hi, > > I'm using OTRS only internally, so I use ldap backend for clients, but > at first I didn't know if it would cause problem with agents so the auth > for agent is local. > > I have a few questions about the possible transition t

Re: [otrs] strange performance problems migrating otrs from a server to another one

Where does tmpdir point to on the production server? is that also pointing at /tmp which is on disk? and are the disk architectures the same type and same speed? It definitely sounds like a disk I/O issue. What version of MySQL is the production server running? What happens if you use the same my.

[otrs] Changing auth type from local to ldap for agents

Hi, I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth for agent is local. I have a few questions about the possible transition to ldap auth for agents. - Can an agent be a customer as well if usin

Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i said i customized, but its similar to the production server i just changed some values because it have the double of memory, and the server is the same type. The tmpdir point to /tmp >From os: FilesystemSize Used Avail Use% Mounted on /dev/sda3

Re: [otrs] strange performance problems migrating otrs from a server to another one

You say you have customised the my.cnf configuration, how does that compare with the production server, and has the production server been optimised? if it has then there is no guarantee the optimised configuration will work the same on a different server. Where is the 'tmpdir' variable pointing to

[otrs] strange performance problems migrating otrs from a server to another one

Hi all, im doing a migration of the otrs database from a server to another one. When performing the database test I’ve got strange result when running a query: 5 minutes versus the actual production server : 17secs. What I did is: 1) Newly centos installed server 5.7 2) Install mysql 5.5.20 (stab

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

I will give it a go next chance I get. It seemed to happen a lot in cronjobs. It also seemed to happen, when I opened a ticket from the Dashbord or Ticket overview (in which case I also got a 500 error, as far as I recall). As far as I can tell, the changes to the database should not be able to c