Re: [otrs] NotificationSenderEmail and ticket closure issues

On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan wrote: > Hi, > > As per > http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ > can i modify NotificationSenderEmail to the queue group emailid. > Also when any agent closes the tick

[otrs] NotificationSenderEmail and ticket closure issues

Hi, As per http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ can i modify NotificationSenderEmail to the queue group emailid. Also when any agent closes the ticket, the customer does not get any notification or any emails from O

[otrs] process management

Hello all, I'm new here and need your help.. I've created a new process in the 'Process Management' with many flows and it's working fine. I have a question.. How can I give permissions/configure this process to the 'Customer Interface'? OR How can I give permissions to users from ldap to acces

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Hi Paul, On Mon, Jun 3, 2013 at 6:19 AM, Paul Simons wrote: > Any chance of releasing the 'installer.pl' before the official date? I could > test it for you ;-) We'll have beta's before the release as usual. Also, it's on github, so you could check it there if you want, you'll find it in the '

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul Simons Sent: Monday, June 03, 2013 11

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June 03

Re: [otrs] Installation documentation somewhat bias away from PostgreSQL

Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS o

Re: [otrs] OTRS on iPad Safari (Chrome)

Hi Jan, Maybe you already found out - but this issue has been fixed last week: http://bugs.otrs.org/show_bug.cgi?id=9105 https://github.com/OTRS/otrs/commit/10d418f66816fb0aae9c401f0d40c39afb8df3ee -- Mike On Mon, May 27, 2013 at 12:24 PM, Jan Řežab wrote: > Hi all. > > I have problem with OTR