Re: [otrs] Back end customers from a read-only Oracle?

2010-03-20 Thread Roy Kaldung
On 3/18/10 7:37 PM, Shane Presley wrote: As a followup, I found section 12.1.1 in the manual, about external databases. I was just wondering if anyone had any more specific examples about Oracle. Do we need to install the Oracle client on the OTRS server? Yes, of course. I use the Oracle

Re: [otrs] Back end customers from a read-only Oracle?

2010-03-19 Thread Matus UHLAR - fantomas
On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley shane.pres...@gmail.com wrote: We're currently using MySQL for our internal database with OTRS. However we have an existing Oracle database which contains our customers. Is it possible to pull customer data from a read-only Oracle table?

Re: [otrs] Back end customers from a read-only Oracle?

2010-03-18 Thread Shane Presley
As a followup, I found section 12.1.1 in the manual, about external databases. I was just wondering if anyone had any more specific examples about Oracle. Do we need to install the Oracle client on the OTRS server? Thanks Shane On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley

[otrs] Back end customers from a read-only Oracle?

2010-03-16 Thread Shane Presley
We're currently using MySQL for our internal database with OTRS. However we have an existing Oracle database which contains our customers. Is it possible to pull customer data from a read-only Oracle table? For example a customer calls in, gives us their CustomerID. Our agents then enter that